Optiv

• Serve as a primary technical responder for incidents and requests pertaining to various technologies including, but not limited to: SailPoint ISC and Saviyant • Perform discovery audits and work with clients to develop certification and compliance campaigns and reporting. • Collect logs, analyze failure situations, troubleshoot issues, and implement known solutions while maintaining established OLAs/SLAs. • Document incident resolutions, RCA/RFOs, and SOPs, design specifications, and reference architecture as needed. • Perform routine changes and maintenance including hotfix and security patching, device reboots, and configuration backups.

Role Description Optiv + ClearShark is looking for a Principal Splunk Engineer, who operates independently without direct supervision and is responsible for leading the delivery of an engagement with the sole intent of providing immense value for Optiv + ClearShark's customers. To be successful in this role, the Principal Splunk Engineer will be expected to: - Maintain a mastery in a capability aligned with Optiv + ClearShark's service practices. - Develop pathways towards future opportunities they would like to explore. - Execute all tasks provided in a statement of work. - Lead a team of Associate, Level I, Level II, and Senior Engineers in their day-to-day operations and career development. - Assist Associate, Level I, Level II, and Senior Engineers with tasking. - Interact with clients and engineers regularly in a leadership capacity. How you’ll make an impact: - Execute all tasks outlined in the scope of work and follow standard operating procedures with no direct oversight. - Lead discussions with clients to analyze and understand their needs and objectives. - Aid Associate, Level I, and Level II Engineers on sophisticated tasking. - Lead technical discussions with the client to understand their engineering requirements. - Lead the technical support strategy for clients during and after project implementation. - Serve as the escalation level for complex issues as necessary. - Document project progress, issues, and resolutions in a concise and timely manner. - Consistently self-review work to identify and improve approaches for producing high-quality work. - Review work of Associate, Level I, and Level II Engineers to assist in their approach for producing high-quality work. - Monitor and approve timecards and expense reports for team members. - Serve as a level of mentorship for Associate, Level I, and Level II Engineers. - Perform annual performance reviews for each team member, as well as quarterly feedback sessions. - Report any issues with the team to Principal leadership, as well as any kudos or positive feedback. - Develop and maintain strong relationships with clients to ensure satisfaction. - Adhere to availability standards for responding to client inquiries. - Lead the communication of technical concepts effectively to clients. - Identify and communicate cross-sell and up-sell opportunities with the account team across services. - Demonstrate proactive engagement in obtaining and maintaining certifications and cultivating technical proficiency in accordance with industry standards. - Provide input to leadership on needed training and development. - Proactively engage with mentors for assistance and guidance as necessary. - Provide training opportunities to team members in various growth areas. - Contribute to thought leadership exercises about Optiv + ClearShark’s services portfolio, including but not limited to: blog posts, social media engagement, workshops, and panels. - Oversee the creation of new Standard Operating Procedures. - Perform other duties as assigned. - Comply with all policies and standards. Qualifications - TS/SCI with a CI Poly required. - Bachelor's Degree in a related area or at least 8 years of related work experience required. - Experience operating in classified environments. - Expert understanding of cybersecurity and infrastructure concepts. - Must be an expert in Splunk with preferred experience in Cribl and Falcon Search. - Strong understanding of governance and compliance, specifically with FAR, DFARs, CUI, and CMMC. - Broad understanding of FedRAMP and IL constructs. - Experience in leadership concepts and ideas. - Strong interpersonal skills and ability to work collaboratively in a team. - Experience leading an engineering team, preferably having handled tasking, resolving personnel issues, and providing actionable feedback. - Ability to clearly communicate complex messages to a variety of audiences. - Excellent problem-solving skills with a keen attention to detail. - Willingness to travel to meet client needs. Salary Range Description $169,300.00 - $232,200.00 Annual. The Hiring Range provided for this role is informed by various factors including responsibilities of the position, work experience, education/training, internal peer equity, geography, as well as other market influences when extending an offer. This role may also be eligible to participate in a variable incentive-based bonus plan. Optiv offers a comprehensive compensation and benefits package, of which salary is a component. Job Application Window This position accepts applicants for a minimum of 4 business days after the job posting date and will remain available until an applicant has been selected for the position. What you can expect from Optiv - A company committed to our inclusive value through our Employee Resource Groups. - Work/life balance. - Professional training resources. - Creative problem-solving and the ability to tackle unique, complex projects. - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable). EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.

Role Description The Client Operations Specialist - Renewals (COS-R) is a sales support role assisting the Client Managers / Client Directors with management of their recurring renewal business. COS-R supports the renewal and maintenance contracts business related to outside sales by: - Proactively generating price quotes - Processing orders - Assisting with customer inquiries - Problem-solving and issue resolution This crucial role interacts with manufacturing partners, internal business partners, and outside clients in a fast-paced support atmosphere. The COS-R supports the Client Manager / Client Director gross margin objectives by allowing them more time to be in the field with face-to-face meetings, recommending the best pricing strategy, and assisting in the sale of a master renewal program within the client base. How you’ll make an impact: - Support Client Managers / Client Directors by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com. - Provide excellent client service and communication via available tools and resources. Respond quickly and accurately to requests from internal business functions as well as outside clients and partners. - Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies. - Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins. - Coordinate with client management team to identify upsell/cross-sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for clients while maximizing margins. - Provide information on maintenance contracts and asset tracking as requested. - Prepare and submit accurate orders for purchasing. - Provide system reporting to the Client Manager/Client Director, operations, and management upon request. - Act as liaison between Client Manager/Client Director and Optiv internal business units. - Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents. - Collaborate with internal teams to share best practices, ideas, training that support Optiv’s culture and core values. - Build a professional relationship with Client Managers / Client Directors to reflect Optiv's Core Values. - Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle. - Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing, and personal career development activities. - Develop and maintain product and industry knowledge. - Maintain account health through data integrity, credit standing, etc. - Actively volunteer to complete tasks on behalf of peers that are out of the office. - Perform other duties as assigned. Qualifications - Associates Degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience preferred. - Two or more years of experience in Business-to-Business Sales/Client Services role required. - Prior experience with managing renewal contracts preferred. - Intermediate level experience with Microsoft Office; specifically, Microsoft Outlook, Word, and Excel. Internet navigation required. - Two years of experience in technical or information technologies industry preferred. - Prior experience in Client Relationship Management software (CRM) required. Salesforce.com experience preferred. - Proven ability to prioritize multiple tasks in a fast-paced environment required. - Ability to work in a sales partnership setting, where workflow is determined by incoming requests required. - Ability to build relationships and trust with internal and external partners/clients. - Ability to prioritize tasks to align with deadlines. - Superior organizational skills, independent judgment, and functional arithmetic skills. Benefits - A company committed to our inclusive value through our Employee Resource Groups. - Work/life balance. - Professional training resources. - Creative problem-solving and the ability to tackle unique, complex projects. - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable). EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities.

• Build strategic relationships with Optiv customers by supporting key customer-facing activities including on-going face to face relationship building and customer satisfaction-related efforts • Individual contributor acting as a delivery and services senior leader • Work with delivery teams and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement • Provide constructive on-the-job feedback and coaching to team members • Deliver effective services based on a thorough understanding of complex cyber security architectures and technology and ability to effectively apply it to client situations and environments • Use extensive knowledge of the client's business and industry to identify technological developments and evaluate impacts on the client's business • Perform project management and team leadership, inspire teamwork and responsibility with engagement team members, and use current technology and tools to enhance the effectiveness of deliverables and services • Understand Optiv and its service lines and actively assess what Optiv can deliver to serve clients • Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents • Understand the business requirements clearly and plan for effective utilization of resources, managing the change requests and risk planning, etc. • Enhance service delivery through frequent interaction with the end user and business sponsors • Understand the process gaps and propose preventive / corrective action where appropriate

• The Principal SailPoint Engineer will be responsible for following Optiv AFC processes & procedures, as well as managing and maintaining security systems across internal and client environments. • The Principal SailPoint Engineer will work closely with Management, Solution Architects, Principal Security Engineers from other internal teams and clients to complete high profile, critical services to existing AFC clients. • They will serve as a primary responder for AFC customer systems, taking ownership of client configuration issues, and tracking through resolution. • The Identity and Access Management (IAM) Engineer will be responsible for designing, implementing, and managing SailPoint ISC and IIQ to safeguard sensitive information and ensure compliance with regulatory standards within our client environments. • SailPoint ISC and IIQ will be the primary tools in scope, with required supporting knowledge in other PAM and IAM products such as: Cyberark and Okta. • Collaborate with cross-functional teams, lead IAM initiatives, and contribute to the development and execution of the client's overall security strategy. • Review and provide feedback on established strategies and multi-year plans incorporating all parts of IGA and IAM: access requests, lifecycle events, provisioning functions, role-based access, separation of duties, access certifications. • Architect, design, develop and troubleshoot IGA solutions with the ability to provide technical and architectural design documentation, recommendations, specifications, use cases, requirements and test cases. • Create solutions that drive full automation, self-service, and resiliency. • Implement customizations to address customer business requirements. • Participate in security and application troubleshooting and incident problem resolutions with other infrastructure teams, including storage, messaging, server, and network. • Provide engineering support for complex and recurring incidents related to IAM platforms and perform root causes analysis in accordance with customer policies and standards. • Responsible for the standards, design, and operation of SailPoint and elated environments. • Provides expertise in all aspects of the following technologies: Azure Entra ID, Microsoft technologies Active Directory (AD), Active Directory Lightweight Directory Services (ADLDS), Active Directory Federated Services (ADFS), Sailpoint, CyberArk, Okta, BeyondTrust and Public Key Infrastructure (PKI) are included as key technologies.

Role Description As a Sr. Account Manager (or Sr. Client Manager (CM) as we call it), you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts in the New England area. You'll also be responsible for owning and coordinating all aspects of the sales cycle within your assigned accounts, and leading a cross-functional team to build and execute a multi-year strategic account management plan for your top accounts. Members of this cross-functional team will typically include a Solutions Architect, Client Operations Specialist, and services practices personnel as appropriate for your accounts. You'll also engage clients with a heightened focus on ever-enhancing client satisfaction. This will include: - Meeting with your top clients early in the year to understand and document their business, technology, and security goals, as well as client expectations of Optiv in support of attaining those goals. - Reviewing these goals, expectations, and progress with your top clients quarterly, engaging Optiv leadership and resources as necessary to ensure you and Optiv are on track to achieve or exceed these client-defined goals. How you'll make an impact: - Build trusted, effective, and productive relationships with client executives within assigned accounts. - Lead creation of multi-year strategic account management plans for top accounts based upon identified client business, technology, and cybersecurity goals, coupled with Optiv's understanding of security trends, threats, and points of view for each assigned account. - Build a large sales pipeline, ideally 4 times assigned targets, within assigned accounts and achieve/exceed assigned gross margin target. - Manage current and multi-quarter forecasts with a high degree of accuracy, currency, and integrity. - Execute with discipline and in alignment with Force Management principles including MEDDICC and Command of the Message, among others. - Effectively communicate Optiv’s value proposition as it relates to security services and technologies expertise and capabilities. - Build strong, collaborative, and productive relationships with technology partners and their respective sales personnel to both gain and share leads in support of building qualified pipeline and maximizing mutually beneficial sales opportunities. - Initiate and/or monitor and mediate all necessary communications between clients, technology partners, and members of the extended Optiv team (technical, sales, client operations, etc.) within each assigned account. - Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements, and client satisfaction. Qualifications - Experience in product or services-based sales typically gained over 3-5+ years in a technology company, ideally cybersecurity. - Proven ability to build and execute territory and account prospecting and expansion plans with a track record of exceeding assigned quotas. - Experience engaging cross-functional resources such as sales, pre-sales technical support, and other support personnel in an effective fashion. - Demonstrated ability to build productive business relationships with key executives and sponsors within assigned accounts. - Effective presentation, verbal and written communication skills. - Negotiation experience. - History of demonstrated achievement exceeding plan and expectations. Benefits - A company committed to our inclusive value through our Employee Resource Groups. - Work/life balance. - Professional training resources. - Creative problem-solving and the ability to tackle unique, complex projects. - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable). EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice.

Role Description This position will be fully remote and can be hired anywhere in the continental U.S. Optiv is seeking a Sr. ZScaler Engineer to join Optiv Security’s 24x7x365 Security Operations Center as a member of the Advanced Fusion Center (AFC) team. The Optiv AFC line of business consists of providing security operations expertise to a robust and growing client base. Our team is comprised of highly technical individuals capable of delivering managed services to clients in all industry verticals. The Optiv AFC specializes in custom-tailored security solutions delivered primarily through three practice teams: Client Engagement, Engineering Operations, and Detection and Response Operations. These teams work in tandem to assist our clients in reaching their security maturity goals. The Sr. ZScaler Engineer will be responsible for following Optiv AFC processes & procedures, as well as managing and maintaining security systems across internal and client environments. They will serve as a primary responder for AFC customer systems, taking ownership of client configuration issues, and tracking through resolution. How you’ll make an impact: - Work on various aspects of cloud security, including web filtering policy enforcement, CASB, firewall, browser isolation, sandboxing, and data loss prevention. - Assess, identify gaps and develop controls to mitigate security threats and manage infrastructure controls. - Must have experience managing and maturing Zscaler modules to include: ZIA, ZDX and ZPA. - Develop, mature, and maintain Zscaler’s cloud-based infrastructure, migrating policies to cloud based services from legacy proxy environment, and working on firewall configurations in ZIA. - Maintain, implement, monitor, support, and troubleshoot networks/applications/endpoint security as related to Zscaler. - Troubleshoot and resolve complex network and security issues related to Zscaler services. - Conduct regular security audits to ensure compliance with industry standards and corporate policies. - Collaborate with cross-functional teams to integrate Zscaler services with existing infrastructure. - Maintain up-to-date knowledge of Zscaler products and services to recommend upgrades and enhancements. - Provide training and support to IT teams and end-users for best practices on Zscaler platforms. - Develop documentation on configuration, troubleshooting procedures, and operational guidelines. - Participate in emergency response teams to handle security incidents and provide post-mortem analysis. Qualifications - Bachelor's Degree in Information Technology, Information Security/Assurance, Engineering or related field of study; or at least 6 years of related experience and/or training; or equivalent combination of education and experience required. - 4-7 years of experience with managed Security Services or Information Security experience required, administration, configuration and management required, Enterprise Security administration required. - 2-4+ years of experience managing, administrating and deploying Zscaler. - 2-4+ years of networking/network security (firewall, DLP, CASB, proxy, etc.). - Exceptional critical thinking and problem solving skills. - Strong foundation in network security principles, including Zero Trust architecture. - Familiarity with cloud infrastructure and services (AWS, Azure, Google Cloud). - Ability to analyze device and traffic logs, extensive knowledge of TCP/IP protocol stack. - Ability to work autonomously in a remote setting while maintaining communication and upholding collaborative team dynamics. - Proficient in creating and managing security policies and protocols. - Security+, CISSP, GCIH, GCIA, GPEN, CEH and or other industry certifications preferred. Benefits - A company committed to our inclusive value through our Employee Resource Groups. - Work/life balance. - Professional training resources. - Creative problem-solving and the ability to tackle unique, complex projects. - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable).

Role Description This position is field-based and will be hired in the New York Metro area. As a Account Executive aka. Client Director (CD) you’ll focus on selling Optiv security services and security technology solutions to a select few key strategic accounts (typically less than 10) within a geographic territory. You’ll be responsible for owning and coordinating all aspects of the sales cycle within your assigned account(s) and leading a cross-functional team to build and execute a multi-year strategic account management plan for each of your accounts. - Lead a cross-functional team, including a Client Solution Architect, Executive Advisory Director, Client Operations Specialist, and Client Associates. - Develop a multi-year strategic account management plan. - Identify and understand client’s core business objectives and how they correlate to mitigating business and cyber security risk. - Collaborate with client leadership to refine and/or build a security strategy. - Propose solutions to address client security needs over a multi-year period. - Establish a trusted relationship with the client to become their primary security solution partner. - Enhance client satisfaction through regular meetings to understand and document their business, technology, and security goals. - Review client goals, expectations, and progress quarterly. Qualifications - Experience in solution and services-based sales in an Information Technology or Security environment (typically 7-10 years). - Proven ability to build and execute territory and strategic account management plans. - Demonstrated ability to lead cross-functional dotted-line teams effectively. - Strong business acumen with the ability to correlate business goals with cyber security risk. - Strong presentation, verbal, and written communication skills. - Strong negotiation experience. - Experience in and knowledge of the IT security market and competitors. - Experience in and knowledge of the Risk & Compliance market and competitors. - History of demonstrated achievement exceeding plan and expectations. Requirements - Build trusted, effective, and productive relationships with client executives. - Create a multi-year strategic account management plan based on client goals and Optiv’s understanding of security trends. - Build a large sales pipeline, ideally 3-4 times assigned targets, and achieve/exceed gross margin objectives exceeding $3.5M annually. - Manage current and multi-quarter forecasts with high accuracy and integrity. - Lead a cross-functional team to execute with discipline and alignment with Force Management principles. - Effectively communicate Optiv’s value proposition related to security services and technologies. - Build strong relationships with technology partners to maximize sales opportunities. - Initiate and monitor communications between clients, vendors, and team members. - Maintain effective internal communications with Optiv team members regarding opportunities and client satisfaction. Benefits - Total Target Compensation: $250,000 – $300,000+ Annually. - Comprehensive compensation and benefits package, including base salary and an uncapped bonus plan. - Work/life balance. - Professional training resources. - Creative problem-solving and the ability to tackle unique, complex projects. - Volunteer Opportunities through “Optiv Chips In.” - Technology necessary to work remotely/from home (where applicable).

• Drive the generation services and technologies business to meet or exceed quarterly and annual quota objectives in partnership with the account and domain teams. • Follows the Optiv Standardize Sales Operating Processes (SOPs) to achieve consistent success. • Maintain advanced knowledge of the client’s security environment, business operations, security needs, and risk appetite. • Identify their security concerns and how they correlate to Optiv’s strategic solutions across the assigned domain and holistic cyber security programs. • Identify cross-sell and upsell opportunities across clients and Optiv's partner relationships. • Qualify lead and partner with internal colleagues to determine scope, proposal management, and follow through to closure. • Participate in sales opportunities across Optiv's entire portfolio. • Clearly articulate how the necessary elements of the Optiv technology and services portfolio meet the specific needs of the client stakeholders at a senior leadership level. • Stay abreast of industry trends, news, and maintain a broad understanding of the security landscape to facilitate thought leadership, support, analysis, and guidance to clients and internal Optiv groups. • Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that presents a consistent and comprehensive approach. • Effectively work with multiple client personas across the security leadership team, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals, budgetary spend, and metrics based on return of investment. • Maintain advisory relationships with key stakeholders at clients by facilitating thought leadership, support, information, and guidance in conjunction with sales partners. • Maintain strong working relationships with relevant Optiv technology partners, based on client spend, and Optiv focus. • Identify and drive complete security programs to meet client objectives across technology and services including: driving new discussions by leveraging peer and industry network contacts performing requirements gathering analysis, and technology selection criteria coordinating demonstrations and security technology evaluations drive cross organizational solutions leveraging Optiv's portfolio. • Interface and partner with the internal Optiv teams, particularly service delivery liaisons, to align client expectations with the entire Optiv solution portfolio to ensure service delivery excellence and client satisfaction. • Identify new and emerging technologies for internal enablement and exposure to clients. • Promotes Optiv’s portfolio and security awareness at speaking events, partner events, and leveraging social media. • Builds a reputation as trusted advisor with clients, partners, peers and cyber community resulting in an influential network of contacts. • Listen for client feedback and continually share with internal teams to evaluate and cultivate continuous improvement. • Participate in account planning, forecasting, and pipeline management activities. • Participate in managing and prioritizing the proposal process to create business proposals, contracts, and respond to RFI/RFP’s. • Actively pursue personal development by maintaining and obtaining technical capabilities, soft skills, and security specific knowledge through formal education, certification, and other avenues. Advanced sales techniques: makes connections, facilitates meetings, reads the room, asks probing questions, overcomes objections, gains trust, maintains composure under pressure, positions solutions, and assist in finalization of sale.

• Participate in strategic planning sessions with the Technical and Sales Management team on a quarterly and annual basis to create a local sales plan to drive revenue. • Communicate sales plans to employees within your regions. • Identify needed resources for supporting sales strategy and develop a proposed budget for Senior Management review. • Keep senior management informed of key issues and changes which may impact expected business results. • Select, develop, and evaluate personnel to ensure departmental and regional goals are met. • Provide guidance on strategic, program, and project initiatives. • Meet quarterly and annual quota objectives working in partnership with the Sales organization. • Utilize sales process to develop account plans in partnership with the Sales organization. • Manage and prioritize sales opportunities. • Be a thought leader within Optiv and the Security industry. • Obtain top tier vendor and industry related certifications.