• Be a key member of the Engineering team, responsible for designing, building, and maintaining the infrastructure that supports our SaaS analytics platform. • Champion automation, reliability, security, and scalability as you optimize cloud-based environments and drive best practices across CI/CD pipelines, monitoring, and infrastructure-as-code. • Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS). • Create new infrastructure or environments to meet evolving customer and product demands. • Monitor infrastructure performance and availability, ensuring high uptime and efficiency. • Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework. • Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent. • Automate and standardize release processes to support frequent, reliable, and fast software delivery. • Support production release and bug-fix deployments, including environment configurations. • Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks. • Champion continuous improvement in automation to reduce manual effort and improve reliability. • Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions. • Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users. • Participate in on-call rotations for critical production systems support. • Apply security best practices across all infrastructure layers to ensure secure operations. • Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks. • Partner closely with development teams to support application architecture, deployments, and infrastructure decisions. • Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.

• Ensure high system reliability and uptime through proactive monitoring, incident response, and root-cause investigations using leading observability and alerting tools (Grafana, Splunk, Datadog, Prometheus, Elastic, Tines, Jira, ServiceNow, PagerDuty, VictorOps, Slack) • Maintain, optimize, and scale cloud infrastructure across AWS and Azure, ensuring cost efficiency, security, and operational excellence • Develop automation solutions (Python, bash or similar) to reduce manual work, streamline operations, and improve overall platform stability • Support and enhance CI/CD and deployment workflows using GitHub, GitLab, Terraform/Terragrunt • Manage containerized workloads, including building, deploying, and troubleshooting services running in Docker and Kubernetes environments • Collaborate closely with engineering, DevOps, security, and operations teams to drive continuous improvement and ensure service SLIs/SLOs/SLA compliance • Participate in on-call rotation and provide timely response to incidents, documenting findings and contributing to long-term reliability improvements

Role Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. - Lead end-to-end architecture for large-scale Dev platforms - Engage C-level and senior IT leadership to align outcomes with business objectives - Drive architectural decisions, risk mitigation, and long-term optimization - Establish engineering governance and operational excellence using DevOps practices and automation Qualifications - Principal Customer Engineer (15+ years) serving as a technical authority and trusted advisor for enterprise and public sector customers - Strong DevOps engineering capability with Azure DevOps and GitHub - Experience using automation and engineering practices to standardize, secure, and operationalize mission-critical platforms Requirements - Azure DevOps: Repos, Pipelines (CI/CD), Boards, Artifacts; engineering governance and delivery standardization - GitHub: GitHub repos, PR workflows, branching strategies; automation with GitHub Actions (where applicable) - DevOps operating model: release management, environment promotion, policy & approval gates, quality controls, auditability - PowerShell: advanced automation for Windows + Azure operations, diagnostics, deployment, and configuration - C# / .NET: building automation utilities, integration components, and platform tooling - Infrastructure as Code (DevOps-enabled delivery) - Standardized deployments through IaC + DevOps practices (ARM/Bicep/Terraform as engagement requires) Company Description Join us and be part of this journey towards greater opportunities and brighter futures.

Role Description The Production DevOps Engineer serves as a critical link in the "Middle-Mile" of software delivery for the GE Vernova’s Grid Software SaaS products. This role is responsible for ensuring that software moves from development to production environments through a standardized, secure, and highly observable path. You will own the Change Management Process, serving as a primary authority for production deployments to ensure that new SaaS product versions do not compromise the stability of global energy grid operations. This position requires a strong technical background in automation and a disciplined approach to release safety in a 24/7 operational environment. Works independently and is seen as a Technical Leader. The role demonstrates deep understanding of concurrent software development, its effect on build management and releasing the builds across versions and environments. Qualifications - 3–5 years of experience in DevOps, SRE, or Release Engineering roles for cloud-native SaaS applications. - Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with advanced experience. Requirements - Hands-on experience with Jenkins, Artifactory, GitHub Actions and ArgoCD for automated software delivery. - Proficiency in managing workloads on Kubernetes, specifically with EKS clusters. - Strong skills in Ansible and Terraform for configuration management and infrastructure-as-code. - Solid understanding of AWS cloud services (VPC, IAM, EKS, RDS, S3, MSK, etc) in a production setting. - Experience using Prometheus, Grafana, Splunk, Datadog or Dynatrace to monitor deployment health and system performance. - Experience building dynamic build pipelines using Groovy Script, Python, Bash or Go languages. - Proven ability to manage production changes and troubleshooting under pressure in a high-stakes environment. - Familiarity with regulated industries and security frameworks such as NERC CIP, SOC2, ISO 27001, IEC 62443 is highly preferred. - Strong ability to document technical procedures and communicate clearly with stakeholders during global shift handovers. Benefits - Relocation Assistance Provided: No - #LI-Remote - This is a remote position Key Performance Indicators (KPIs) - Contribution towards the 4-hour SLA target for Customer Onboarding Speed. - Help maintain 99.99% availability of mission critical grid SaaS products. - Maintaining a low rate of failed production deployments through improved quality gates for Change Failure Rate. - Ensuring fast restoration of service through automated rollbacks and clear runbooks for Mean Time to Recover (MTTR). - Automating repetitive manual tasks to ensure at least 50% of time is spent on engineering improvements for Toil Reduction. Business Acumen - Strong problem solving abilities and capable of articulating specific technical topics or assignments. - Experience in building scalable and highly available distributed systems. - Skilled in breaking down problems and estimating time for development tasks. - Evangelizes how our technology solves customer problems from a technology and business perspective. Leadership - Demonstrates clarity of thinking to work through limited information and vague problem definitions. - Influences through others; builds direct and "behind the scenes" support for ideas. - Proactively identifies and removes project obstacles or barriers on behalf of the team. - Shares knowledge, power, and credit, establishing trust, credibility, and goodwill. Personal Attributes - Able to work under minimal supervision. - Excellent communication skills and the ability to interface with senior leadership with confidence and clarity. - Skilled in providing oversight and mentoring team members. Shows ability to effectively delegate work. - Applies values, business strategy, policies, precedent, and experience to make complex decisions in ambiguity and with uncertain consequences.