SuccessKPI

• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base

• Lead executive-level discovery with enterprise contact center leaders to uncover strategic challenges, success metrics, and transformation opportunities • Own the solution strategy for complex, multi-stakeholder enterprise opportunities, partnering closely with Sales leadership • Deliver executive-ready, outcome-focused demonstrations and solution narratives tied to measurable business impact • Define and guide complex proof-of-concept engagements, setting standards and best practices across the presales organization • Influence product direction by translating customer and market insights into clear, actionable feedback for Product Management • Lead by example, elevating overall presales effectiveness and consistency • Represent SuccessKPI as a thought leader in executive briefings, partner meetings, conferences, and industry events

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality • Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. • Collaborate across SuccessKPI departments and customize the response to the needs of our customers • Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. • Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI. • Manage updates in our customer relationship management tools • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs • Understand the concepts and importance of identifying growth areas in existing customer base • Help build expansion opportunities – passive selling • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)

• Leverage analytics tools to derive business insights • Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries. • Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility • Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack • Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations • Document best practices to increase our knowledge base

• Be a key member of the Engineering team, responsible for designing, building, and maintaining the infrastructure that supports our SaaS analytics platform. • Champion automation, reliability, security, and scalability as you optimize cloud-based environments and drive best practices across CI/CD pipelines, monitoring, and infrastructure-as-code. • Design, implement, and maintain scalable, reliable, and secure infrastructure on cloud platforms (primarily AWS). • Create new infrastructure or environments to meet evolving customer and product demands. • Monitor infrastructure performance and availability, ensuring high uptime and efficiency. • Apply infrastructure-as-code principles using tools such as Terraform, AWS CloudFormation, or the Serverless framework. • Build, maintain, and optimize CI/CD pipelines for application deployments using tools like Jenkins, Bitbucket Pipelines, or equivalent. • Automate and standardize release processes to support frequent, reliable, and fast software delivery. • Support production release and bug-fix deployments, including environment configurations. • Develop scripts and tooling (using Python, Bash, Node.js, etc.) to automate infrastructure management, deployments, and operational tasks. • Champion continuous improvement in automation to reduce manual effort and improve reliability. • Implement and manage robust monitoring and logging systems using AWS CloudWatch, Datadog, Dynatrace, or custom solutions. • Proactively identify, troubleshoot, and resolve infrastructure and application issues before they impact end users. • Participate in on-call rotations for critical production systems support. • Apply security best practices across all infrastructure layers to ensure secure operations. • Conduct routine security audits and vulnerability assessments to maintain compliance with applicable standards and frameworks. • Partner closely with development teams to support application architecture, deployments, and infrastructure decisions. • Collaborate with QA, Product, and Customer Support teams to resolve customer-impacting issues and improve system reliability.

• Support creation of product marketing assets such as one-pagers, pitch slides, demo outlines, and internal enablement materials • Assist with GenAI prototyping, including workflow testing and early concept validation • Collaborate with Product Management to shape messaging and positioning for new innovation concepts • Help gather feedback from internal stakeholders to refine prototypes and materials • Document prototype outcomes, key learnings, and next-step recommendations • Contribute to brainstorming sessions and experimentation around emerging product ideas

• Drive product marketing direction for SuccessKPI, collaborating closely with Product, Sales and other marketing functions including digital marketing, event marketing, and external consultants. • Partner with the Product organization to help shape product strategy and roadmap priorities based on competitive intelligence and market insights that create current and future market opportunities. • Develop a deep understanding of market trends, customer requirements, usage and buying behaviors, and the partner ecosystem to identify opportunities and drive demand for SuccessKPI solutions. • Lead SuccessKPI’s analyst relations strategy and interactions with key industry analyst firms. • Develop market-leading initiatives that differentiate SuccessKPI globally through strategic partnerships (local and global), innovative campaigns, and an insight-led marketing approach. • Educate the market on SuccessKPI’s technical value through demos, white-papers, workshops, presentations, technical blogs, and other thought leadership assets that drive engagement and visibility. • Develop product marketing strategies for new prospects and existing customers. • Support and refine go-to-market initiatives in partnership with GTM teams by developing collateral, including case studies, web content, solution briefs, presentations, data sheets, sales playbooks, and whitepapers for global use. • Assist sales with target profiles, training programs, and sales tool kits. Analyze win/loss insights and syndicate best practices across the organization. • Develop and operationalize an insight-led marketing framework that informs content and campaign strategy across the funnel from top-of-funnel engagement through to bottom-of-funnel conversion. • Partner with events and tradeshows to shape messaging frameworks, keynote/panel execution, and supporting content to maximize event ROI and strengthen market positioning. • Support monthly webinars, case studies, and industry/product roundtables designed to drive engagement, education, and pipeline growth. • Gather and synthesize insights from customers and prospects to inform product roadmap prioritization, gap analysis, and differentiation strategy. • Develop industry and solution-focused use cases, demo scenarios, and sandbox environments that showcase platform capabilities and reporting outcomes within a clear problem-solution framework. • Build competitive intelligence briefs and battlecards to guide sales strategy and inform marketing messaging.

• Assist the education team with client and partner training needs • Help prepare materials for meetings, trainings, and presentations • Support the planning and organization of implementation timelines and deliverables • Track action items, notes, and follow-ups from client meetings • Help create and refine documentation, templates, and training resources • Collaborate with cross-functional teams (Operations, Product, Customer Success) as needed • Provide general project coordination support to keep initiatives moving forward

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a motivated and ambitious Solutions Consultant Intern to join our Sales Engineering team. This is an excellent opportunity for students eager to gain hands-on experience in: - Technical sales - Product demonstrations - Customer engagement - Solution design You will collaborate closely with our Sales and Consulting teams to deliver compelling demonstrations and develop business cases that solve real customer challenges. In this role, you’ll directly contribute to shaping customer’s AI strategies and enhancing their customer experience transformation. SuccessKPI’s Intern Program is a ten-week program that offers an unparalleled experience for rising university seniors. Approximately ten students are hired annually across the U.S., to convert each intern into a full-time hire for the following year. We are looking for driven self-starters who have an entrepreneurial mindset and want to learn. Qualifications - Desire to learn and solve complex real-world problems - Team player with the ability to interact with all levels of the organization - Exhibit initiative, integrity, and creativity - Strong academic performance - Outstanding interpersonal and communication skills - Anticipated graduation date between December 2026 and May 2027 - Open to all majors, especially relevant to sales, marketing, computer programming, business analytics, and finance Requirements - Interns can expect a fast-paced work environment with challenging real-world assignments in: - Sales - Sales engineering - Consulting - Product building - Social marketing - Customer support - Attend bootcamp training to learn about the SuccessKPI solutions - Partner closely with sales teams through the sales engineering process - Develop and deliver value-based product demonstrations for customers, partners, and prospects - Respond to Requests for Proposals (RFPs) and related requests - Assist with creating and presenting customized demonstrations around customers’ use cases, business objectives, and competitive differentiators - Conduct Competitive Market Analysis Benefits - Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture - Opportunity for career development and growth as the company grows and scales - Build industry relationships and work alongside seasoned industry experts - Work with leadership to strategize, collaborate, and solve customer challenges Company Description SuccessKPI is a rapidly growing and thriving global business providing a pure SaaS analytics platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can get started in minutes with this robust and actionable customer experience management platform. For more information on SuccessKPI, please visit us at successkpi.com . SuccessKPI is an Equal Opportunity Employer – M/W/D/V/GI/SO/A.

• Understand how our customers want to use SuccessKPI and help make these aspirations a reality • Be the customer companion on their journey through on-boarding, adoption and a lifetime of success. • Collaborate across SuccessKPI departments and customize the response to the needs of our customers • Be a part of an Account team that manages enterprise accounts consisting of Fortune 10 and Fortune 50 companies and responsible for Annual Recurring Revenue of $2-5MM. • Become the primary point of contact for customers and the voice that communicates use case/requirements/expectations in a way that is actionable for Marketing, Sales, Support, Services, and Product teams at SuccessKPI. • Manage updates in our customer relationship management tools • Learn the technical nuances of customers’ configurations and act as an initial layer of support and guidance and work closely with support on other needs • Understand the concepts and importance of identifying growth areas in existing customer base • Help build expansion opportunities – passive selling • Travel as needed to support Customer meetings, trainings, or other company meetings & business (required travel typically less than 20%)