This is a 100% remote opportunity; however, please only apply if you have3 to 5 years of medical insurance collections experience. AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture, and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience. AIS Healthcare is looking for experienced and motivated Accounts Receivable Collection experts to join our dynamic team! The AR Collection role is a full-time position responsible for collection processes for TDD services that includes contract analysis, reimbursement, denial management, appeals and resolving billing-related issues with insurance companies or other responsible party for services rendered. The perfect candidate should have an in-depth knowledge of collection practices related to billing and collection activities. AIS Healthcare offers great benefits, including health, vision and dental insurance, long term disability insurance, life insurance, a vacation package, and a 401K plan with a generous employer contribution. Additionally, we offer a 100% work from home model. EDUCATION AND EXPERIENCE: - A high school diploma or general education degree (GED) equivalent is required. - 3-5 years of healthcare industry experience required. - 3-5 years of medical billing and collections experience required. - Home Infusion, Intrathecal Pain Management experience preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality. - Follows up on invoices submitted to ensure prompt and timely payment and escalates issues, as necessary. - Evaluates payments/denials received for correctness and ensures they are applied accordingly. - Identifies bad debt write-offs and A/R adjustments. Initiates write-offs and adjustments in accordance with policies and procedures. - Identifies any overpayments and/or duplicate payments and investigates and resolves accordingly. - Processes refund requests, in accordance with policies and procedures. - Maintains contact with other departments to obtain patient or insurance information needed for claim payment. - Responsible for understanding all procedures within regulatory mandates. - Ensures that the activities of the collection operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payer regulation, guidelines, and requirements. - Makes calls to troubleshoot payment discrepancies and establish resolution. - Documents, in detail, phone calls, phone number, person spoken to, and call details on a consistent basis. - Consistently looks for areas to maximize claim reimbursement. - Resolves issues that created a denial within 5 days of receipt of denial. - Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. - Maintains understanding of NDC (National Drug Code) numbers, metric quantities, and knowledge of infusion supplies. - Maintains a broad range of knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes. - Shares knowledge gained with other staff members and works as a team member. - Interacts with others in a positive, respectful, and considerate manner. - Performs other job-related duties as assigned. QUALIFICATION REQUIREMENTS: - Ability to recognize, evaluate and exercise good judgment in solving complex situations and advising in accordance with laws and regulations. - Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders. - Strong work ethic with personal qualities of integrity and credibility. - Self-directed, detail oriented, conscientious, organized, and able to follow through. - Ability to deal in an organized manner with problems involving multiple variables within the scope of the position. - Tolerant of frequent interruptions and distractions from staff and other internal support teams. - Proficient in Microsoft Office, including Outlook, Word, and Excel. Steps to Apply: To apply for this role, you must complete a Culture Index Assessment to be considered.Please note that your application will not be considered if the Assessment is not completed. Copy and paste the following link into your browser and press enter. Then, select the corresponding position for which you are applying. (Only one assessment per candidate is required.) The assessment is brief, taking less than ten minutes to complete. portal.cultureindex.com/public/survey/general/0BFB8F0000 AIS HealthCare™is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combines with your advanced nursing and care coordination solutions, assist physicians and hospitals in delivering a superior level of care for optimal therapeutic outcomes. We offer a wonderful work culture, looking for an impact player who is positive, earnest, and hardworking.

• Identifying appropriate method to handle collection accounts (phone call to agent/ insured, e-mail, or document mailing). • Arrange installments on audit balances and current policies with payroll endorsements due to audits of prior terms. • Effectively follow up on payment commitments. • Management of accounts that are outsourced to collection agencies or attorneys. • Handle all documentation requests from insureds, agents, and collection vendors. • Provide superior customer service to internal and external customers. • Explain of audit results to insureds and agents. • Correspond with agents, insureds and internal personnel verbally or in writing on dispute issues and other audit related issues. • Assist in explaining what resources are needed to resolve any issues with estimated audits. • Submit all settlement offers to Department Manager for review and approval.

Role Description We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office. Responsibilities - Answer incoming patient phone calls - Process patient credit card payments and patient checks - Maintain a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include: - Adhering to privacy and data protection practices - Ensuring a safe workplace - Reporting observed or suspected behavior and actions that do not meet APDerm standards - Complete all assigned required training by the deadline including, but not limited to: - Code of Conduct - Privacy & Data Security - OSHA - Make outgoing phone calls to patients to collect outstanding balances - Send collection letters as needed Qualifications - Required - GED / High School Equivalent - Preferred - Bachelor’s degree in Finance, Healthcare Administration, Business or related field - Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems) - Excellent communication skills, written and oral - Strong organization skills - Well-organized with attention to detail - Excellent follow-up skills - Ability to manage multiple tasks simultaneously - Ability to work as a team player Benefits - Medical plans - Dental plan - Healthcare Savings Account (HSA) - 401k plan with generous match - Employee Assistance Plan - Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC Company Description At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.

• Perform inbound and outbound collection calls across all stages of delinquency. • Research, identify, and resolve issues contributing to customer delinquency. • Maintain accurate and detailed records of all customer interactions and account activities. • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. • Analyze borrower financials to determine appropriate payment arrangements or retention options.