• Utilize a wide array of forensic tools, including Cellebrite, FTK, and other industry-leading platforms and open-source solutions, to extract, analyze, and interpret digital artifacts. • Meticulously identify, preserve, and collect digital evidence in a forensically sound manner. • Prepare detailed forensic investigation reports, including findings, methodologies, and recommendations for remediation. • Provide testimony as an expert witness during legal proceedings, if required.

Overview We are seeking a skilled and detail-oriented professionals with 2 + years of collections or call center experience to join our dynamic team. Pay Rate: This position is a flat rate of $22.00/Hr. - Fluent Spanish Bilingual Candidates: Differential paid pending completion of bilingual assessment Remote: We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS Training: Remote Training Offered 5 Weeks (9am-6pm EST) The Mortgage Servicing Loan Counselor I is responsible for managing delinquent mortgage accounts, engaging borrowers to resolve past-due payments, and ensuring compliance with all applicable policies and regulations. This role requires strong communication and listening skills, attention to detail, and a customer-focused approach to collections. Responsibilities • Contact borrowers via phone, email, and written correspondence to resolve delinquent mortgage accounts.• Negotiate payment arrangements, repayment plans, and offer loss mitigation options in accordance with company policies and investor guidelines.• Maintain accurate and detailed records of borrower interactions and account status.• Monitor and manage assigned portfolio to meet performance goals and minimize losses. • Collaborate with internal departments such as Customer Service, Loss Mitigation, and Foreclosure to ensure seamless servicing for the customer.• Ensure compliance with federal, state, and investor regulations including FDCPA, TCPA, RESPA, and CFPB guidelines.• Identify and escalate high-risk accounts or potential fraud cases.• Participate in ongoing training and development to stay current with industry changes and best practices.• Ability to work in a fast-paced, structured environment with an emphasis on quality and productivity.• Complete other duties and projects as assigned by your supervisor.• All other duties as assigned. Qualifications Required Skills and Qualifications• High School Diploma or equivalent required.• 2+ years of experience in the mortgage servicing industry, collections, and/or call center environment.• General knowledge of mortgage loan products, servicing systems, and regulatory requirements.• Strong work ethic including adherence to daily work schedule.• Excellent verbal and written communication skills.• Strong negotiation and problem-solving skills.• Proficiency in Microsoft Office and mortgage servicing platforms (e.g., MSP, Fiserv, etc.). • Ability to work independently and in a team-oriented environment.• Flexible and open to adapting to change as needed. • Must be able to work nights and weekends as necessary Desired Skills and Qualifications• Associate’s or Bachelor’s degree in Business Administration, Finance or related field.• Bilingual (Spanish/English)• Experience with FHA, VA, and Conventional Loan Servicing• Familiarity with skip tracing tools and techniques.• Basic understanding of FDCPA, TCPA, Regulation X, Regulation Z, Regulation V, Regulation E, and SCRA. Total Rewards LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include: - Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance - Time Off: Paid holidays, vacation, and sick leave - Retirement & Investment: Matching 401(k) plan and employee stock purchase plan - Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being - Employee Recognition: Programs that celebrate achievements and milestones - Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth. - Compensation Range: $22.00 per hour. Build Your Future with LoanCare® At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find: - A culture that helps you thrive, with resources and support to fuel your growth - Flexibility to work remotely, while staying connected through virtual engagement - Opportunities to make a real impact in an industry that touches millions of lives - If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team. About Remote EmploymentWe provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS. ESSENTIAL FUNCTIONS Basic job duties an employee must be able to perform with, or without, reasonable accommodation. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Reading Comprehension — Understanding written sentences and paragraphs in work related documents. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Speaking — Talking to others to convey information effectively. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making. Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Instructing — Teaching others how to do something. Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. Time Management — Managing one's own time and the time of others. Writing — Communicating effectively in writing as appropriate for the needs of the audience. Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension — The ability to read and understand information and ideas presented in writing. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Near Vision — The ability to see details at close range (within a few feet of the observer). Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression — The ability to communicate information and ideas in speaking so others will understand. Speech Recognition — The ability to identify and understand the speech of another person. Speech Clarity — The ability to speak clearly so others can understand you. WORK CONDITIONS Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. PHYSICAL DEMANDS - Sitting up to 90% of time - Walking and standing up to 10% of time - Occasional lifting, stooping, kneeling, crouching, and reaching. EQUAL EMPLOYMENT OPPORTUNITY LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. Who We AreLoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

• Submit and track claims accurately and in a timely manner • Monitor claim status and proactively follow up on unpaid or denied claims • Identify billing discrepancies and support resolution efforts • Ensure accurate documentation and compliance with payer requirements • Manage accounts receivable and follow up on outstanding balances • Communicate with payers regarding claim status and payment issues • Support reconciliation of payments and remittance posting • Track and report on billing and collections progress as needed • Maintain organized billing records and documentation • Collaborate with internal teams to ensure accurate provider and patient data • Support process improvements to strengthen billing workflows

Role Description The specialist selected for this role will be reaching out to customers via phone calls, emails, or SMS to recover payments. The specialist is expected to strategize with the team lead and CSM to optimize processes to yield better results, capture information on churned or canceled accounts, and have it documented for client insight. The specialist will be recovering failed payments via various channels and is expected to: - Reach out to customers with failed payments via different channels (Calls and email) to update cards. - Reach out to churned customers to gather feedback on why they canceled. - Reach out to active users who have set their account to cancel at the end of the billing period to see what we can do to keep their business. - Keep track of their success and strategize with the team to improve their work. Qualifications - High School Diploma or equivalent. - 2+ years in customer service (voice and non-voice), with at least 12 months in collections, sales, retention, or upselling in the past 2 years. - Proven ability to win back customers. - Proficiency in CRM systems, ticketing tools, payment providers, and communication technologies. - Accurate data entry and payment processing skills with fast and precise typing ability. - Exceptional verbal and written English communication, maintaining high-quality interaction across phone, chat, and email. - Empathy, patience, and the ability to simplify complex information. - A pleasant telephone personality and a commitment to resolving customer inquiries with excellent service. - A fast learner, critical thinker, problem solver, and able to handle outbound calls efficiently. - Skilled at multitasking, prioritizing tasks, and meeting deadlines in high-volume settings. Requirements - Empathy. - Outgoing personality. - Active listener. - Problem solver and critical thinker. - Time management/organized. - Able to remain calm, respectful, organized, and focused with dissatisfied or angry customers, refrain from opinionated answers, and recognize when additional help is needed to help find an appropriate solution. - Adaptability. Working Conditions - Quiet, distraction-free environment. - Reliable computer/laptop with updated software. - Backup device, power source, and alternative internet connection. - Flexibility for different time zones. Tech Checklist – Gotta Have It! - A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection. - Software/platforms required: Shopify, Zendesk, Recharge. - A quiet, cozy workspace to handle calls and chats like a pro. Staff Status - Part-Time. - HOOP: MON-FRI from 11AM-9PM ET. - Please note that training is for 8 hours. - Flexibility for different time zones.