Role Description We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office. Responsibilities - Answer incoming patient phone calls - Process patient credit card payments and patient checks - Maintain a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include: - Adhering to privacy and data protection practices - Ensuring a safe workplace - Reporting observed or suspected behavior and actions that do not meet APDerm standards - Complete all assigned required training by the deadline including, but not limited to: - Code of Conduct - Privacy & Data Security - OSHA - Make outgoing phone calls to patients to collect outstanding balances - Send collection letters as needed Qualifications - Required - GED / High School Equivalent - Preferred - Bachelor’s degree in Finance, Healthcare Administration, Business or related field - Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems) - Excellent communication skills, written and oral - Strong organization skills - Well-organized with attention to detail - Excellent follow-up skills - Ability to manage multiple tasks simultaneously - Ability to work as a team player Benefits - Medical plans - Dental plan - Healthcare Savings Account (HSA) - 401k plan with generous match - Employee Assistance Plan - Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC Company Description At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.

• Perform inbound and outbound collection calls across all stages of delinquency. • Research, identify, and resolve issues contributing to customer delinquency. • Maintain accurate and detailed records of all customer interactions and account activities. • Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes. • Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards. • Analyze borrower financials to determine appropriate payment arrangements or retention options.

• Serve as the primary point of contact for customers regarding loss mitigation and collections-related inquiries • Perform outbound and inbound collection calls to resolve delinquent accounts • Analyze borrower financials to determine eligibility for retention (forbearances, modifications) or liquidation (short sale, deed in lieu) options • Maintain accurate and detailed records of all customer interactions and account activity • Provide exceptional customer service by addressing and resolving complex account issues, discrepancies, and disputes • Review accounts to ensure compliance with company policies, procedures, and regulatory requirements

• Utilize a wide array of forensic tools, including Cellebrite, FTK, and other industry-leading platforms and open-source solutions, to extract, analyze, and interpret digital artifacts. • Meticulously identify, preserve, and collect digital evidence in a forensically sound manner. • Prepare detailed forensic investigation reports, including findings, methodologies, and recommendations for remediation. • Provide testimony as an expert witness during legal proceedings, if required.