APDerm Management

Role Description Schedule all general dermatology appointments. Answer all incoming calls and triage to the correct department or individual. Also responsible for rescheduling cancelled appointments or follow-up appointments. Demonstrates sensitivity to patient’s needs and requirements. Demonstrates superior telephone and interpersonal skills. This is a primarily remote position but you must reside in MA, NH, RI, NY or CT. - Answers telephone calls promptly and in a friendly manner saying one’s name at the beginning of the call. - Pre-Registers all New Patients which includes: - Name - Sex - Date of birth - Home address - Home telephone number - Work telephone number - Cell/pager number - Insurance information which includes: - Plan name - Plan ID # - Plan group # - Subscriber name if other than ‘self’ - Subscriber’s date of birth - Primary care physician’s name - Co-payment amount - Verifying every caller’s information which includes: - Date of birth - Home address - Home telephone number - Work telephone number - Cell/pager number - Checking patients insurance eligibility status by one click of a button - Insurance information which includes: - Plan name - Plan ID # - Plan group # - Subscriber name if other than ‘self’ - Subscriber’s date of birth - Primary care physician’s name - Co-payment amount - Scheduling the patient with the correct appointment type code, scheduling the patient with the correct amount of time, documentation of appointment reason for every patient is essential, and confirming appointment date, time, provider they are seeing, and office location. - Putting patient on call wait list if patient wishes to be seen sooner. - Checking the wait list daily when cancellations come through. - Notifying appropriate office of same day add-ons and cancellations. - Triages all calls to appropriate personnel. - Responsible for scheduling queue voicemail throughout the day and returning patient calls within 30 minutes of received message. If a patient cancels an appointment via voicemail you are to call the patient back to try to reschedule even if they have stated they will call to reschedule. - Responsible for patient reschedules and patient reminders. - Entering faxed referral registration requests from primary care and urgent care offices. Calling patients to schedule appointments and documenting in Athena charts when they are not reached. - Informing patients about proper protocols. - Informing patients if their insurance requires a referral. - Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behavior and actions that do not meet APDerm standards. - Complete all assigned required training by the deadline including, but not limited to the Code of Conduct, Privacy & Data Security, and OSHA. Qualifications - High school diploma or equivalent. - Two years’ experience in physician practice or customer service-related background. - Exceptional articulate communication skills. - Able to demonstrate concern for patient’s problems. - Cares for patients as one would wish to be treated. - Conveys enthusiasm. - Ability to empathize with geriatric and disabled people. - Good problem-solving skills. - Knowledge of Microsoft Word. Requirements - The salary for this role will range from USD $19.00 to 28.50 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to location, relevant skills, training, education, etc. - Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. Benefits - APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being. Company Description APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy. Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.

Role Description We are looking for an organized, patient-centered individual to join our Billing Team as a Patient Collections Representative. This is a mainly remote position with occasional travel to our Acton office. Responsibilities - Answer incoming patient phone calls - Process patient credit card payments and patient checks - Maintain a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism. - Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include: - Adhering to privacy and data protection practices - Ensuring a safe workplace - Reporting observed or suspected behavior and actions that do not meet APDerm standards - Complete all assigned required training by the deadline including, but not limited to: - Code of Conduct - Privacy & Data Security - OSHA - Make outgoing phone calls to patients to collect outstanding balances - Send collection letters as needed Qualifications - Required - GED / High School Equivalent - Preferred - Bachelor’s degree in Finance, Healthcare Administration, Business or related field - Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems) - Excellent communication skills, written and oral - Strong organization skills - Well-organized with attention to detail - Excellent follow-up skills - Ability to manage multiple tasks simultaneously - Ability to work as a team player Benefits - Medical plans - Dental plan - Healthcare Savings Account (HSA) - 401k plan with generous match - Employee Assistance Plan - Additional benefit options such as short-term disability, accident, cancer indemnity and life insurance through AFLAC Company Description At Adult & Pediatric Dermatology, PC, we are dedicated to creating a caring, professional, patient-centered experience for state-of-the-art medical, surgical and aesthetic dermatology and dermatopathology. By treating every patient as an individual, we seek to customize a plan of care to match each patient’s needs and priorities. We strive to deliver exceptional dermatologic care by making comprehensive dermatology services available and accessible to our patients within their communities. We support our primary care healthcare providers with easy access and rapid communication. We empower our patients with information to participate in the goal of achieving healthy skin. Our highly-trained providers and staff work as a team to provide excellent, coordinated, cost-effective dermatology care.