Contentsquare

• Drive net-new business acquisition (70%) and expansion revenue (30%) across the Iberian enterprise segment, taking full ownership of your territory and pipeline • Manage the full sales cycle for Contentsquare's experience intelligence platform, from prospecting through to close • Develop and execute strategic enterprise account plans to maximize revenue potential across your portfolio • Educate and challenge the market, bringing new perspectives to enterprise buyers and positioning Contentsquare as the category leader • Prospect into and build multi-threaded relationships across Marketing, Analytics, Product, Ecommerce, and Tech teams including C-suite and senior executive stakeholders • Lead discovery conversations focused on business impact and ROI, and manage complex, multi-stakeholder negotiations through to close • Work as an entrepreneur - own your business, drive your pipeline, and operate with full commercial accountability • Collaborate cross-functionally with Solutions Engineering, Customer Success, Marketing, and Leadership to build strategic adoption plans and accelerate deal velocity • Drive accurate forecasting, maintain strong CRM hygiene, and proactively manage risks to ensure predictable quarter execution • Strengthen Contentsquare's presence in the Netherlands enterprise ecosystem through strategic account planning and executive engagement

• Define and lead the partner marketing strategy aligned to the company's revenue goals. • Identify and prioritize strategic partners (technology, cloud, product, and data) • Build scalable frameworks for partner segmentation, engagement, and co-marketing • Own partner-sourced and partner-influenced pipeline targets • Develop and execute joint GTM plans with key partners • Drive demand generation through co-marketing campaigns, events, and account-based programs • Launch and scale partner programs (webinars, events, content, digital campaigns) • Lead integrated campaigns across field, digital, and ABM channels • Collaborate with field marketing to activate partners at Tier 1 events and owned experiences • Build strong relationships with our partner echo system to increase reach and stickiness • Build strong relationships with internal stakeholders (sales, partnerships, product) • Serve as the primary marketing counterpart to partner teams • Manage co-marketing agreements, sponsorships, and partner commitments • Track and report on partner marketing performance (pipeline, ROI, engagement) • Optimize programs based on data and insights • Improve attribution and visibility into partner impact

Title: Sales Development Representative, Spain Location: Barcelona, Madrid Spain Type: Full-time Workplace: hybrid Category: All Sales Roles Job Description: Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. About the job This role requires a driven individual who can achieve and exceed targets while supporting our Southern Europe Sales function. Based either in our Barcelona office on a hybrid basis (in-office a few days per week) or remotely in Madrid, you will play a crucial role in generating quality pipeline that converts to revenue. You'll work with both inbound MQLs and conduct outbound prospecting to key accounts. What you'll do: - Research target accounts and contacts to identify key decision-makers and understand business challenges - Prospect and generate qualified opportunities through outbound activities including cold calling, personalised emails, and social selling to Mid Market accounts - Qualify inbound Marketing Qualified Leads (MQLs), conducting discovery calls to assess fit and buying intent - Schedule qualified meetings for Account Executives, ensuring proper handoff with detailed opportunity context - Consistently meet or exceed KPI and activity expectations - Achieve quarterly quotas and goals for qualified opportunities, meetings booked, and pipeline generated - Stay current on industry trends, competitive landscape, and product updates to effectively communicate value propositions About you: - Fluent in English language & Spanish language (written and verbal) - Coachable and eager to learn - thrives in a continuously evolving business environment and actively seeks feedback - Growth-minded - thinks strategically about business impact while driving personal success - Spanish market knowledge required, Greek market knowledge is a plus - Proactive and resilient - takes initiative rather than waiting for direction - Relevant experience in SaaS, Analytics, or CRM software solutions preferred - Competitive nature and drive to succeed (demonstrated through professional or personal achievements) - Ability to work effectively in a hybrid environment with strong self-management skills Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences • Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain • Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value • Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey • Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights • Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices • Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes • Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally • Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap • Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft

• Deliver engaging training sessions: Facilitate training in various formats - including live virtual sessions, in-person workshops, and recorded/asynchronous sessions - for customers, and partners. • Tailor learning experiences: Work closely with customers to understand their needs and data sets, adapting content to suit diverse skill levels, from analytics beginners to advanced users. • Customization & Strategy: Tailor educational content to specific customer data sets and use cases. • Collaborative Enablement: Partner with internal teams and external stakeholders to deliver tailored training programs. • Content Management: Develop and update training documentation, leveraging tools for efficiency. • Master Contentsquare’s products: Develop deep expertise across Contentsquare’s growing product suite. You’re seen as a product specialist by our customers.

• Define and own the product vision, strategy, and roadmap for VoC Surveys, balancing short-term execution with a 6 to 18-month strategic horizon • Identify opportunities to deepen VoC's integration into the unified Contentsquare platform, ensuring the product delivers value as part of the full journey intelligence story • Ruthlessly prioritize among competing goals, ensuring whole increments of product are delivered rather than half-finished initiatives • Craft and communicate a compelling narrative for VoC's evolution to stakeholders, executives, and cross-functional partners • Conduct deep customer and market research to understand user needs, competitive dynamics, and emerging trends in qualitative analytics and VoC. • Translate customer insights, field feedback, and usage data into a data-driven roadmap that maximizes value. • Partner with design and engineering to drive discovery, validating hypotheses through research, prototyping, and experimentation. • Champion an AI-first approach to VoC, working with Sense AI and Applied AI teams to embed intelligent automation across survey creation, analysis, and insight generation. • Identify opportunities to apply AI and machine learning to surface patterns, predict sentiment, and reduce time-to-insight for customers. • Partner daily with your Engineering Manager and team of five engineers as part of the Product Trio, ensuring alignment across discovery and delivery. • Collaborate with other product teams across the company to drive platform-level synergy. • Build strong relationships with Customer Success, Sales, and Marketing to ensure the product meets the needs of the market and supports go-to-market priorities. • Define product KPIs and success metrics; own performance tracking and use data to continuously inform roadmap decisions. • Monitor product health, support ticket trends, and quality KPIs, prioritizing improvements that drive customer satisfaction and retention.

Title: Customer Success Manager, Scaled Programs (French speaking) Location: London Workplace: hybrid Category: All Customer Success Roles Job Description Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. About the role: The Customer Success Manager, Scaled Programs is part of our Growth & GTM Strategy organization, within the Scaled Success Global team. In this role, you will independently manage a portfolio of 80-120 customer accounts delivering proactive, digital-first customer success that drives retention and customer value.You will own the full customer lifecycle, from onboarding through adoption, risk management, and renewal execution. Combining scalable engagement strategies (digital campaigns, webinars, automation) with strategic human touchpoints, you will help customers achieve their goals efficiently. You will operate with strong autonomy, tackle complex customer situations, and actively contribute to program improvement. What you'll do: - Own the full customer lifecycle for a portfolio of 80-120 accounts, driving retention and value realization through digital-first engagement and strategic touchpoints, with minimal guidance - Execute complex renewal transactions including multi-product negotiations, pricing discussions, objection handling, and renewal closing, while proactively identifying expansion opportunities - Design and deliver proactive, signal-based engagement by monitoring customer health metrics, usage patterns, and risk indicators, and executing targeted campaigns, webinars, and 1:1 interventions - Collaborate cross-functionally with onboarding, product, sales, and support teams to resolve complex customer situations, and mentor less experienced team members by sharing best practices - Contribute to program improvement by identifying playbook gaps, testing new engagement approaches, and providing strategic recommendations to leadership on Scaled CS effectiveness What you'll need to succeed: - Proven customer success or account management experience managing portfolios of accounts independently, preferably in a scaled, digital-first, or SMB environment - Fluent and English fluency (written and verbal) - Strong communication and influencing skills to engage customers and internal stakeholders across multiple channels (email, video, webinars, phone) - Advanced proficiency with CRM (Salesforce), CS platforms (Gainsight preferred), and digital engagement and automation tools - Strong analytical and problem-solving skills to interpret customer data, identify patterns, and adapt approaches creatively with limited information - Self-directed and proactive, with the ability to prioritize effectively and make sound judgment calls within established guidelines - Experience with SaaS products or digital analytics tools (Contentsquare, Heap, Hotjar, or similar), with the ability to guide customers on product adoption and value realization Nice to have: - Experience executing renewals or working in a renewals or sales capacity - Track record of creating and executing digital customer engagement campaigns - Experience mentoring or training team members in a CS environment - Deep knowledge of digital experience analytics or product analytics platforms Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Work in an agile cross-functional team with other engineers, product managers, and product designers to launch new products, features and experiments • Ship and iterate onboarding, activation, adoption and monetization experiences that create fast, repeatable value and turn first-time users into long-term fans • Engage in product discovery, participate in code reviews, and provide ad-hoc assistance to team members • Collaborate with engineers across the department to identify and implement improvements to our processes and systems • Share your knowledge and insights across the organization through tech talks and internal/external posts

• Own the product vision, roadmap, and backlog for CSM Applications, ensuring alignment with Customer Success priorities. • Gather and translate business needs into clear requirements, user stories, and acceptance criteria. • Partner with CSM Applications Admins to plan sprints, prioritize work, ensure quality and on-time delivery, providing hands-on support as needed. • Design and optimize Customer Success processes and workflows. • Collaborate with Operations, CS Leadership, cross-functional teams, and end users to drive adoption, communicate releases, and support enablement. • Define release plans, communicate changes, and ensure stakeholders understand timelines, impacts, and expected outcomes. • Establish and track success metrics to evaluate the impact of delivered functionality and inform future roadmap decisions. • Manage day-to-day user support, including troubleshooting, ad-hoc customizations, workflow adjustments, and user administration, security, and permissions. • Monitor system performance, usage, data integrity, and user activity to guide continuous improvements and platform enhancements. • Maintain expertise in the owned systems and related technologies by staying current on new features, releases, and industry best practices.

• End-to-End Ownership: Whatever project you’re working on, you own the result, as autonomously as possible • If the scope isn’t well-defined at the start, you would need to research to define it • If the direction isn’t going where you think it should, you would need to correct it • If something isn’t getting done, you might need to do it yourself • Project Management Expertise: The basis of the job is Project Management, so this needs to be easy for you • Making a plan, setting and running meetings, documenting progress and issues, and reporting to management are all daily activities • You’ll need to be structured where the teams need it, flexible when that’s what they need, and probably shifting between Agile and Waterfall depending on the phase of the project • Analysis and Challenge: You’ll probably start many projects not knowing the subject-matter, so you’ll have to ask questions and do your own research • With your new-found knowledge (and previous experiences) we expect you to ask questions, and challenge assumptions • By the end of the project, anyone should be able to ask you a question about it and you can provide a quick answer without notes • Cross-Functional Partner: We are part of the Information Systems Department (ISD), and we exist to make life easier for the rest of the department so they can focus on delivering the best technical work • We have many business stakeholders and executive sponsors we work with regularly who need to be kept informed, have a voice, receive the best results, and maintain a good relationship with