Overview This is a remote role that may only be hired in Arizona or Oregon. Must be willing to work 9am-6pm local time. This position provides technical support to Treasury products or services, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. May occasionally guide less experienced specialists. Responsibilities - Serve as a subject matter resource for Integrated Payables products and payment workflows. - Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file transmission, ERP integration, and payment exceptions. - Research and resolve issues related to ACH, wire, check, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. - Assist with client onboarding, testing, validation, and training for Integrated Payables implementations. - Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. - Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve complex payment issues. - Document client interactions, issues, and resolutions within case management and knowledge systems. - Ensure compliance with regulatory requirements, network rules, security standards, and internal Treasury Management policies. - Identify recurring issues and recommend process improvements to enhance efficiency and client experience. - Support product enhancements, system upgrades, and user acceptance testing as needed. Qualifications Bachelor's Degree and 0 years of experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service Knowledge, Skills, and Abilities - Strong understanding of commercial payments, including ACH, wire, check, virtual card, and integrated payment solutions. - Working knowledge of ERP systems, payment files, and transmission methods (e.g., SFTP, APIs). - Strong analytical and problem-solving skills with high attention to detail. - Ability to explain complex payment processes clearly to clients and internal stakeholders. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a deadline-driven environment. Preferred Qualifications - Associate’s or Bachelor’s degree in Business, Finance, Accounting, Information Systems, or a related field, or equivalent experience. - 1–3 years of experience in Treasury Management, payments operations, or commercial banking support preferred. - Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

• Prestar suporte técnico aos clientes através dos meios de comunicação: telefone, e-mail, chat e portal de atendimento • Identificar possíveis problemas e atuar de forma proativa no processo de resolução • Entender as necessidades/dúvidas do cliente e avaliar o impacto em seu negócio, focando na busca de soluções • Acompanhar o desenvolvimento dos chamados até a sua resolução, efetuando a priorização do chamado quando necessário • Apoiar os times internos e clientes no esclarecimento de dúvidas/inconsistências, identificando a causa raiz, com ações e sugestões para tratativa de possíveis inconsistências.

• Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform. • Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions. • Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues. • Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future. • Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption. • Proactive Communication: Keep customers informed and up-to-date throughout the entire support process. • Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions. • Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services. • Customer Onboarding and Training: Guide new users to quickly become proficient with our platform. • Performance Monitoring: Proactively monitor system performance and customer usage to identify and address potential issues.

Role Description We are currently seeking an AEM Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada. In this Support Engineer role, provide technical support for Adobe Experience Manager (AEM) Sites and Assets, ensuring stability, performance, and seamless content delivery across enterprise digital platforms. The role includes: - Troubleshooting AEM issues related to authoring, publishing, workflows, replication, dispatcher, and integrations. - Managing incidents via ITSM tools such as ServiceNow/Remedy and following structured resolution processes. - Monitoring AEM system health, logs, CPU/memory usage, dispatcher caching, and system performance. - Troubleshooting performance bottlenecks across AEM Author, Publish, Dispatcher, and CDN layers. - Optimizing dispatcher rules (caching, filters, rewrites) and performing performance tuning. - Supporting AEM administration tasks including user/permission management, audit logs, repository checks, and OSGi configurations. - Executing deployments, managing pipelines, and supporting Cloud Manager activities for cloud-based AEM setups. - Performing maintenance tasks such as indexing, compaction, backups, and environment validation. - Troubleshooting and supporting integrations with Adobe Analytics, Adobe Target, and other third-party platforms. - Assisting AEM developers with debugging issues in components, templates, servlets, OSGi services, and workflows. - Supporting deployments for customized AEM components and code packages. - Providing technical assistance to content authors, marketers, and business teams using AEM Sites/Assets. - Conducting user training and creating documentation, knowledge articles, and runbooks. - Collaborating with cross-functional teams (DevOps, QA, Cloud Operations, AEM Developers) on issue prevention and system improvements. Qualifications - 8+ years of hands-on experience with AEM 6.5+ or AEM as a Cloud Service, including Sites and Assets. - 8+ years of strong knowledge of Java, Sling, OSGi, HTL (Sightly), JCR repository structure. - 8+ years of hands-on experience with AEM Dispatcher, Apache HTTPD, caching, load balancing, and CDN integration. - 8+ years of hands-on experience with front-end technologies (HTML5, CSS, JavaScript) for UI troubleshooting. - 8+ years of hands-on experience with DevOps/CI-CD tools: Git, Jenkins, Maven, Cloud Manager. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - We are one of the world's leading AI and digital infrastructure providers. - Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.