Role Description We are currently seeking an AEM Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada. In this Support Engineer role, provide technical support for Adobe Experience Manager (AEM) Sites and Assets, ensuring stability, performance, and seamless content delivery across enterprise digital platforms. The role includes: - Troubleshooting AEM issues related to authoring, publishing, workflows, replication, dispatcher, and integrations. - Managing incidents via ITSM tools such as ServiceNow/Remedy and following structured resolution processes. - Monitoring AEM system health, logs, CPU/memory usage, dispatcher caching, and system performance. - Troubleshooting performance bottlenecks across AEM Author, Publish, Dispatcher, and CDN layers. - Optimizing dispatcher rules (caching, filters, rewrites) and performing performance tuning. - Supporting AEM administration tasks including user/permission management, audit logs, repository checks, and OSGi configurations. - Executing deployments, managing pipelines, and supporting Cloud Manager activities for cloud-based AEM setups. - Performing maintenance tasks such as indexing, compaction, backups, and environment validation. - Troubleshooting and supporting integrations with Adobe Analytics, Adobe Target, and other third-party platforms. - Assisting AEM developers with debugging issues in components, templates, servlets, OSGi services, and workflows. - Supporting deployments for customized AEM components and code packages. - Providing technical assistance to content authors, marketers, and business teams using AEM Sites/Assets. - Conducting user training and creating documentation, knowledge articles, and runbooks. - Collaborating with cross-functional teams (DevOps, QA, Cloud Operations, AEM Developers) on issue prevention and system improvements. Qualifications - 8+ years of hands-on experience with AEM 6.5+ or AEM as a Cloud Service, including Sites and Assets. - 8+ years of strong knowledge of Java, Sling, OSGi, HTL (Sightly), JCR repository structure. - 8+ years of hands-on experience with AEM Dispatcher, Apache HTTPD, caching, load balancing, and CDN integration. - 8+ years of hands-on experience with front-end technologies (HTML5, CSS, JavaScript) for UI troubleshooting. - 8+ years of hands-on experience with DevOps/CI-CD tools: Git, Jenkins, Maven, Cloud Manager. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - We are one of the world's leading AI and digital infrastructure providers. - Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Role Description Quantum-Systems Pty Ltd, a leader in unmanned aerial systems (UAS), is seeking a Ukrainian speaking Technical Support Specialist to provide hands-on technical support to our global customer base. This role is ideal for an early to mid-career professional (2–5 years’ experience) looking to build their career in aviation and UAS technology, with exposure to international operations and defence-related projects. As part of our growing support function, you will work closely with customers and internal teams to troubleshoot issues, support product performance, and contribute to continuous improvement. This is a practical, support-focused role suited to someone who enjoys problem-solving, working directly with customers, and developing their technical capability in a fast-paced environment. Responsibilities - Respond to customer enquiries via phone, email, and Teams regarding Quantum-Systems products and services. - Troubleshoot hardware, software, and operational issues. - Provide timely updates and maintain strong customer relationships. - Assist with the analysis and resolution of product defects. - Maintain accurate records of customer interactions and issue resolution. - Support testing and validation of product updates. - Deliver customer training on product usage and best practice. - Investigate recurring issues and contribute to long-term solutions. Qualifications - 2-3 years’ experience in a technical support or similar role. - Background in aviation maintenance, electronics, or a related technical field (or equivalent hands-on experience). - Fluent in English and Ukrainian (essential). - Strong practical troubleshooting and problem-solving skills. - Confident communicator with a customer-focused mindset. - Motivated to learn and grow within a technical environment. Benefits - Work with cutting-edge UAS technology in a rapidly growing industry. - Gain exposure to international customers and defence-related projects. - Flexible work-from-home arrangement. - Supportive team environment that values learning and initiative. Apply Now If you are looking to build your career in aviation technology and enjoy working in a hands-on, customer-focused role, we would love to hear from you. This role is best suited to candidates seeking to grow their technical capability, rather than those pursuing a senior engineering position.

Role Description We are currently seeking a SAP Commerce/Hybris Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada. In this Support Engineer role, provide technical support for SAP Commerce (Hybris) platforms. This includes: - Troubleshooting storefront issues - Resolving performance bottlenecks - Stabilizing integrations - Monitoring cloud environments - Supporting global eCommerce operations - Troubleshoot storefront, Backoffice, OCC API, and SmartEdit issues. - Handle incident tickets, perform impact analysis, and provide permanent fixes. - Support SAP Commerce deployments, environment maintenance, and patches. - Monitor application logs, JVM performance, caches, and Solr search availability. - Identify and resolve issues related to clustering, load balancing, and database performance. - Troubleshoot integrations with S/4HANA, ERP, CRM, OMS, PIM, payment gateways, and third-party systems. - Validate API payloads (JSON/XML), fix sync problems, and resolve data flow failures. - Monitor cloud deployments (SAP Commerce Cloud, AWS, Azure). - Support CI/CD pipelines, automated builds, and release deployments. - Work with product owners, QA, DevOps, and business teams. - Participate in problem management, preparing RCA reports and preventive action plans. Qualifications - 8+ years of SAP Commerce/Hybris support or development experience. - 8+ years of strong Java/Spring and REST API debugging skills. - 8+ years of experience with Solr, caching layers, CDN troubleshooting, and performance tuning. - 5+ years of knowledge of SAP integrations and data models. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Job Description Summary The Technical Support Engineer drives customer satisfaction through Service Excellence by providing technical support and counsel both remote and onsite to Field Engineers (FEs), Client Service Technicians (CSTs), and Customers experiencing system performance issues. This position is the technical resource for service-related escalations regarding the product family. This is a remote role where you will work out of your home office. The successful candidate will need to reside in the 48 contiguous United States with the ability to work from home in a dedicated office space, free from distraction with a high-speed internet connection. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. The Military DoW SkillBridge program is an opportunity for Service members to gain valuable civilian work experience through specific industry training, apprenticeships, or internships during the last 180 days of service. SkillBridge connects Service members with industry partners in real-world job experiences under Dept. of Defense Instruction 1322.29. Separating Service members can be granted up to 180 days of permissive duty to focus solely on training full-time with approved industry partners after unit commander (first O-4/Field Grade commander in chain of command) provides written authorization and approval. Job Description Essential Responsibilities - Provide remote and on-site technical support for XR/RF Modality. - Use successful, effective field experience and knowledge to provide technical support to Field Engineers, Client Service Technicians, and customers that may include both remote and onsite support. - Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status. - Utilize the GEHC escalation process as needed, working closely with local customer and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner. - Utilize “Gameplan” tool to drive Service effectiveness. Contribute knowledge to iResolve. - Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required. - Support Material and Purchased Service cost improvement initiatives for the modality. - Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support. - Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth. - This may include leveraging service capabilities by increasing the number of customer systems connected to the GE HealthCare back office to improve remote troubleshooting and remote fix rates. - Work with Modality / Service Engineering, Product Engineering and field support specialists to drive product quality, serviceability, and resolve formal customer escalations. - Coach and train FE's to ensure that technical and customer skills are up to date and meet the needs of the business. On occasion may serve as subject matter expert (SME) for FE modality training through the Service Quality Standard (SQS) training curriculum. - PM work, PM cycle time, remote TTR work, field based technical training to support use of remote diagnostic troubleshooting tools and processes in the field. - Identify field quality improvements to include hazardous/ non-hazardous complaints. - Travel to customer sites and support installations, FMIs and customer escalations (CSOs). - Maintain and enhance modality knowledge, such as: Networking / Dicom / Insite / PACS / OS field service experience, knowledge of legacy XR/RF products. Knowledge and experience using Common Service Desktop, CRM and other remote tools as required. Required Qualifications: - Associate's or Bachelor's degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education AND minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment - Minimum 5 years of XR/RF engineering experience as an Field Service Engineer II and/or Field Service Engineer III; OR the equivalent external to GE HealthCare with regards to the repair and maintenance of (XR/RF) systems - Demonstrated ability to handle/resolve difficult technical issues with advanced knowledge of applicable systems. - Demonstrated strong communication skills with the ability to clearly convey technical information to diverse audiences, while effectively collaborating across cross‑functional teams to maintain a positive, productive, and well‑structured workplace environment. - May include domestic travel up to 20% - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No Application Deadline: July 01, 2026