Guardz

Role Description We're looking for a GTM Enablement Manager who builds and owns the enablement function at Guardz from the ground up. This person is a natural coach and builder - someone who earns trust across Business Development Representatives, Account Executives, Customer Success Managers, and Technical Support teams through expertise and follow-through, not through a reporting line. As a senior individual contributor, you will own the enablement function from the ground up - building the programs, playbooks, and coaching cadences that translate GTM strategy into consistent, confident front-line performance. Responsibilities - Build structured 30/60/90-day onboarding programs by role, including technical certifications that mirror what our customers learn. - Build, maintain and deliver enablement training, playbooks, talk tracks, scripts, and deck templates that drive repeatable sales, onboarding, and renewal motions. All in close partnership with GTM Leadership. - Manage the GTM knowledge base (internal resources + competitive intel) and own internal tool training across the stack. - Act as the go-between for GTM and Product - ensuring all teams are fully equipped before launches. - Partner with PMM on battle cards and messaging, owning field translation, training, and adoption. - Build a structured field feedback loop - capturing objections, adoption blockers, and conversion gaps - and continuously feed signals back into content and to relevant teams. - Run weekly coaching cadences, report enablement impact monthly, and own content refresh cycles (monthly updates, quarterly playbook revisions, annual re-certifications). Qualifications - 5+ years in Sales Enablement or a closely adjacent GTM role at a SaaS company. - Proven ability to train on a technical product with genuine depth - credible to Business Development Representatives, Account Executives, Customer Success Managers, and Technical Support. - Demonstrated experience building structured learning paths end-to-end. - Strong pre-sales or post-sales background - cold call, discovery, demo motions or Customer Support onboarding, retention, and expansion. - Data-driven, collaborative, and a clear communicator across all levels. - Cybersecurity or MSP market experience - a strong advantage.

• Build structured 30/60/90-day onboarding programs by role, including technical certifications that mirror what our customers learn. • Build, maintain and deliver enablement training, playbooks, talk tracks, scripts, and deck templates that drive repeatable sales, onboarding, and renewal motions. All in close partnership with GTM Leadership. • Manage the GTM knowledge base (internal resources + competitive intel) and own internal tool training across the stack. • Act as the go-between for GTM and Product - ensuring all teams are fully equipped before launches. • Partner with PMM on battle cards and messaging, owning field translation, training, and adoption. • Build a structured field feedback loop - capturing objections, adoption blockers, and conversion gaps - and continuously feed signals back into content and to relevant teams. • Run weekly coaching cadences, report enablement impact monthly, and own content refresh cycles (monthly updates, quarterly playbook revisions, annual re-certifications).

• Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform. • Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions. • Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues. • Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future. • Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption. • Proactive Communication: Keep customers informed and up-to-date throughout the entire support process. • Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions. • Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services. • Customer Onboarding and Training: Guide new users to quickly become proficient with our platform. • Performance Monitoring: Proactively monitor system performance and customer usage to identify and address potential issues.

• Conduct thorough needs assessments and solution presentations to effectively articulate the value proposition of our cybersecurity products to potential clients. • Collaborate with internal teams, including customer success and product development, to ensure client satisfaction and retention. • Manage and prioritize a dynamic sales pipeline, consistently meeting or exceeding sales targets and quotas. • Utilize CRM systems and sales tools to track sales activities, forecast revenue, and generate accurate reports for sales management. • Conduct compelling and technically proficient product demonstrations to showcase the features, functionality, and value of our cybersecurity solutions to prospective clients. • Customize demonstrations to align with client needs and use cases, effectively addressing technical inquiries and concerns. • Stay abreast of industry trends, market developments, and competitor activities within the cybersecurity space. • Leverage market insights to identify new business opportunities, refine sales strategies, and differentiate our products in the marketplace.