• Prestar suporte técnico aos clientes através dos meios de comunicação: telefone, e-mail, chat e portal de atendimento • Identificar possíveis problemas e atuar de forma proativa no processo de resolução • Entender as necessidades/dúvidas do cliente e avaliar o impacto em seu negócio, focando na busca de soluções • Acompanhar o desenvolvimento dos chamados até a sua resolução, efetuando a priorização do chamado quando necessário • Apoiar os times internos e clientes no esclarecimento de dúvidas/inconsistências, identificando a causa raiz, com ações e sugestões para tratativa de possíveis inconsistências.

• Resolve Customer Issues: Deliver fast and efficient support, addressing customer queries and resolving issues related to our platform. • Bug Reporting: Identify, document, and report bugs, working closely with engineering to ensure timely resolutions. • Cross-Functional Collaboration: Partner with Customer Success and Engineering teams to prioritize and resolve critical customer issues. • Product Influence: Leverage customer feedback to drive product improvements and shape the platform's future. • Quick Troubleshooting: Apply strong problem-solving skills to diagnose and resolve issues with minimal disruption. • Proactive Communication: Keep customers informed and up-to-date throughout the entire support process. • Solution Documentation: Create and maintain comprehensive, user-friendly documentation for common issues and solutions. • Continuous Improvement: Gather feedback to inform and fuel ongoing enhancements to our products and services. • Customer Onboarding and Training: Guide new users to quickly become proficient with our platform. • Performance Monitoring: Proactively monitor system performance and customer usage to identify and address potential issues.

Role Description We are currently seeking an AEM Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada. In this Support Engineer role, provide technical support for Adobe Experience Manager (AEM) Sites and Assets, ensuring stability, performance, and seamless content delivery across enterprise digital platforms. The role includes: - Troubleshooting AEM issues related to authoring, publishing, workflows, replication, dispatcher, and integrations. - Managing incidents via ITSM tools such as ServiceNow/Remedy and following structured resolution processes. - Monitoring AEM system health, logs, CPU/memory usage, dispatcher caching, and system performance. - Troubleshooting performance bottlenecks across AEM Author, Publish, Dispatcher, and CDN layers. - Optimizing dispatcher rules (caching, filters, rewrites) and performing performance tuning. - Supporting AEM administration tasks including user/permission management, audit logs, repository checks, and OSGi configurations. - Executing deployments, managing pipelines, and supporting Cloud Manager activities for cloud-based AEM setups. - Performing maintenance tasks such as indexing, compaction, backups, and environment validation. - Troubleshooting and supporting integrations with Adobe Analytics, Adobe Target, and other third-party platforms. - Assisting AEM developers with debugging issues in components, templates, servlets, OSGi services, and workflows. - Supporting deployments for customized AEM components and code packages. - Providing technical assistance to content authors, marketers, and business teams using AEM Sites/Assets. - Conducting user training and creating documentation, knowledge articles, and runbooks. - Collaborating with cross-functional teams (DevOps, QA, Cloud Operations, AEM Developers) on issue prevention and system improvements. Qualifications - 8+ years of hands-on experience with AEM 6.5+ or AEM as a Cloud Service, including Sites and Assets. - 8+ years of strong knowledge of Java, Sling, OSGi, HTL (Sightly), JCR repository structure. - 8+ years of hands-on experience with AEM Dispatcher, Apache HTTPD, caching, load balancing, and CDN integration. - 8+ years of hands-on experience with front-end technologies (HTML5, CSS, JavaScript) for UI troubleshooting. - 8+ years of hands-on experience with DevOps/CI-CD tools: Git, Jenkins, Maven, Cloud Manager. Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - We are one of the world's leading AI and digital infrastructure providers. - Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. - As a Global Top Employer, we have experts in more than 50 countries. - NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Role Description Quantum-Systems Pty Ltd, a leader in unmanned aerial systems (UAS), is seeking a Ukrainian speaking Technical Support Specialist to provide hands-on technical support to our global customer base. This role is ideal for an early to mid-career professional (2–5 years’ experience) looking to build their career in aviation and UAS technology, with exposure to international operations and defence-related projects. As part of our growing support function, you will work closely with customers and internal teams to troubleshoot issues, support product performance, and contribute to continuous improvement. This is a practical, support-focused role suited to someone who enjoys problem-solving, working directly with customers, and developing their technical capability in a fast-paced environment. Responsibilities - Respond to customer enquiries via phone, email, and Teams regarding Quantum-Systems products and services. - Troubleshoot hardware, software, and operational issues. - Provide timely updates and maintain strong customer relationships. - Assist with the analysis and resolution of product defects. - Maintain accurate records of customer interactions and issue resolution. - Support testing and validation of product updates. - Deliver customer training on product usage and best practice. - Investigate recurring issues and contribute to long-term solutions. Qualifications - 2-3 years’ experience in a technical support or similar role. - Background in aviation maintenance, electronics, or a related technical field (or equivalent hands-on experience). - Fluent in English and Ukrainian (essential). - Strong practical troubleshooting and problem-solving skills. - Confident communicator with a customer-focused mindset. - Motivated to learn and grow within a technical environment. Benefits - Work with cutting-edge UAS technology in a rapidly growing industry. - Gain exposure to international customers and defence-related projects. - Flexible work-from-home arrangement. - Supportive team environment that values learning and initiative. Apply Now If you are looking to build your career in aviation technology and enjoy working in a hands-on, customer-focused role, we would love to hear from you. This role is best suited to candidates seeking to grow their technical capability, rather than those pursuing a senior engineering position.