At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Allstate operates a global Service Operations capability across the UK, India, and the US, bringing together Major Incident Management, Network Operations, and Problem Management to protect and enhance the availability of our critical Digital Products. As a Problem Management Service Analyst, you will play a key role within a mature, outcome driven Problem Management team, working in close partnership with Digital Product and Engineering teams operating within an Outcome Based Delivery (OBD) model. You will lead enterprise-wide problem investigations driven by major incidents and proactive analysis, with a strong focus on identifying true root causes and enabling sustainable improvements to product reliability and resilience. Success in this role is measured by the quality of problem investigations, reduction in repeat incidents, and the extent to which learning drives measurable improvements in product availability. The role provides exposure to enterprise level reliability challenges and close collaboration with senior engineering teams, supporting development into senior problem, reliability, or service leadership roles. Key responsibilities - Drive enterprise problem investigations arising from major incidents and proactive analysis, working in close partnership with Digital Product and Engineering teams to identify true root causes and prevent recurrence. - Analyze incidents, problems and availability data to identify systemic risks, recurring failure patterns, and reliability gaps, translating insights into actionable improvement opportunities for Digital Products. - Partner with Digital Product and Engineering teams to strengthen service resilience, including improvements to monitoring, alerting, recovery, and preventative controls that reduce customer impact. - Use learnings from problem investigations to influence improvements in automated service restoration and operational readiness, maintaining a strong focus on availability outcomes. - Contribute to Major Incident Management and Retro activities when required, providing investigative insight, historical context, and problem-oriented thinking during high severity events. - Continuously improve problem management practices, tooling, and ways of working, partnering with Digital Product and Engineering teams to embed learning and prevention and drive meaningful, lasting change. Essential Skills - Minimum 2 years’ experience in Problem Management, Incident Management, or Service Operations role within a production operations or service environment. - Hands-on experience with ServiceNow for Problem and Incident management - Demonstrated experience driving structured problem investigations for major or high impact incidents, including root cause identification, documented causal analysis, and driving corrective or preventative actions through completion. - Experience using data visualization or reporting tools (e.g., Power BI, ServiceNow) Desirable Skills - Experience working with observability, monitoring, or telemetry data (e.g., logs, metrics, traces) - Exposure to reliability or resilience practices (e.g., SRE concepts, error budgets, availability targets, resilience testing, or failure mode analysis) within a production environment. - Experience operating in Agile, DevOps, or product centric delivery models Supervisory Responsibilities This job does not have supervisory duties. This role is open to permanent work authorization for the USA. No sponsorship is offered. Skills Agile Methodology, Agile Methodology, Business Readiness, Collaboration, Communication, Computer Science, Data Visualization, DevOps, Digital Products, Documentations, Driven, Failure Mode and Effects Analysis FMEA, Global Service, Incident Management, Information Technology (IT) Infrastructure, Information Technology Management, Infrastructure Monitoring, IT Infrastructure Support, Major Incident Management, Management Service, Microsoft Power Business Intelligence (BI), People Management, Preventive Action, Proactive Behavior, Problem Management {+ 10 more} Compensation Compensation offered for this role is 0.00 - 0.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Job Description We have an opportunity for a ServiceNow Software Developer to join our talented ServiceNow implementation practice supporting US Federal customers. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer’s mission. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. Responsibilities - Experience with configuration and development using the ServiceNow ITOM suite of tools. - Understanding how to populate and maintain the CMDB using ServiceNow best practices - Experience with configuration and development of ServiceNow IT Asset Management, Event Management, and Certificate Management - Experience with ServiceNow Service Mapping capabilities - Experience communicating complex ideas with stakeholders and building collaborative relationships with team members, customers, and other stakeholders - Ability to create and maintain API and data integration processes between ServiceNow and other Services. - Ability to provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis - Experience working with team to develop technical design and populate implementation notes describing technical details of how a story will be delivered technically and provide estimations for a story. - Willingness to provide feedback on and guide less experienced peer developers - Experience working with team to estimate, plan, and execute all assigned tasks and report on progress. - Someone who ensures required documentation is complete and associated process steps are followed. - Responsible for Configuration/Customization of the ServiceNow system including workflows, UI forms, fields, and notifications - Create/update sets to move customizations between environments - Ensure environments are configured to the proper security standard, as well as configured for performance and high availability - Develop JavaScript server/client code as needed for integration - Build reports, gauges, and home pages - Create new service catalog requests and items with variables - Troubleshoot/resolve issues during configuration, testing, and release - Assist in troubleshooting patch / release management issues Qualifications Required - Bachelor's degree, or equivalent experience in related technical discipline, and (4) years of development experience with the ServiceNow platform - U.S Citizenship required - Must maintain an active Secret Clearance Preferred - Federal Consulting Industry Experience Preferred - ServiceNow Certified System Administrator (preferred) - ServiceNow Certified Application Developer (preferred) - Experience with Java scripting, Angular JS (preferred) - Agile/Scrum related certifications (preferred) - ServiceNow ITOM-related Foundations training or CIS Certification (preferred) - ITIL v3 or v4 Certification (preferred) #LI-Remote About Us Perks of working at NetImpact Strategies - Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team - Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required - Work hard, play hard – we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays - Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!) - Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications - Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023! - Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet ABOUT US NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact’s core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government. ACCESSIBILITY NOTE NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is NetImpact’s policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact’s online employment application, please contact careers@netimpactstrategies.com. EQUAL OPPORTUNITY EMPLOYER NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").

Description * We are open to supporting 100% remote work anywhere within the continental US * The Work: ICF is looking for an enthusiastic ServiceNow Developer to join our team and help put smart data science at the heart of what we do. If you are ServiceNow Developer interested in applying your expertise in text and data analytics in a consulting environment, then this may be the role for you. Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections. What You Will Do: - Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices. - Stay current with ServiceNow products, features, and industry trends to drive innovation. - Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations. - Perform unit, system, and integration testing. - Debug and fix technical problems. - Support the development of detailed technical documentation. - Provide demonstrations of developed applications to product owners and end users. - Participate in platform upgrade activities including regression testing and reconfiguration. - Ensure the security, scalability, and maintainability of ServiceNow solutions. What You Will Bring With You: - 3 + years of ServiceNow experience supported by ServiceNow certifications: CSA plus one other certification. - U.S. Citizenship with a Secret Clearance or Public Trust due to federal contract requirements. - 1+ years of experience in ServiceNow Modules such as GRC, SPM, and ITSM, as well as with App Engine and Scoped Apps. - 1+ years of experience with Software Development Lifecycle methodologies, deliverables, and controls. - Must be able to obtain a DHS Public Trust. - MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply. What We Would Like You To Bring With You: - Experience working in an Agile environment. - Experience with ServiceNow automated testing framework (ATF). - Experience with HAM, SAM and Virtual Agent - Experience with web services integration, specifically Mid-Server, SOAP, and REST preferred. - Active DHS Public Trust - Agile, SCRUM, or SAFe certifications. - General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment. - Strong analytical, and problem-solving skills. - Ability to work effectively in a team environment. - Strong interpersonal skills with the ability to build and establish rapport with diverse people at all levels. - Heightened attention to detail when developing technical solutions. - Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong scripting skills in JavaScript and GlideScript - Strong technical skills, including workflow configuration, and business rule development - Experience in customizing UI and creating complex workflows - An understanding of integration techniques with external systems - Experience troubleshooting and resolving technical issues - Detail-oriented tendencies with excellent problem-solving and analytical abilities - The ability to work effectively in a team-oriented, collaborative environment - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally Professional Skills: - Highly effective analytical, problem-solving, and decision-making capabilities. - Excellent communication and interpersonal skills to interface effectively at all levels of the business. #DMX24 #senw22 #Indeed #LI-CC1 #Clearance #SWICE23 Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

• Implantación solución Workplace Service Delivery integrado con planos Autocad