• You are responsible for the “Core Reliability & Connectivity” roadmap • You act as the primary interface between our engineering team and business stakeholders to ensure our platform remains production-ready while delivering scalable value. • You translate complex technical challenges (e.g., refactoring, security, protocol updates) into tangible business value and incorporate them into the official roadmap. • You work closely with the Lead Software Architect and the Agile Delivery Lead to specify requirements for high-tech features (e.g., OPC UA, MQTT, container architecture). • You balance “feature hype” and “technical debt” to sustainably secure the platform’s stability. • You take full ownership of the technical backlog and ensure the engineering team works on agreed priorities.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Team The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. The Role The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow's Workflow Data Fabric capabilities to support AI solutions on the platform. What you get to do in this role: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Devising and reporting on integration development plans and strategies. - Implement robust and innovative architectures that leverage the full potential of ServiceNow's Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives. - Developing asynchronous messaging architectures, rule-based systems, and network architectures. - Coordinating activities with other developers to ensure that integration projects are completed on time. - Formulating strategies and designing architectures for systems integrations. - Ensuring that best practices in integration processes are followed by the organization. - Act as an SME to solve complex user issues related to Integrations solutions. - Checking and correcting conflicts in data configurations and overlaps. - Maintaining the integrity and smooth functioning of the company's integration architecture. - Analyzing and improving current system integrations and migration strategies. - Identifying, debugging, and advising on system errors or architecture issues. Qualifications To be successful in this role, we need someone who has: - At least 8 years of configuration/development experience for complex, highly capable, integration technologies - Maintain at least 2 ServiceNow mainline CIS certifications - Maintain ServiceNow Certified Application Developer (CAD) certification - Extensive experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies - Act as a technical lead on any engagement - Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems - Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations) - Strong Javascript skills with practical experience - Extensive technical expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms. - Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies - Connect chat, agent chat, and virtual agent configuration and design experience - Experience with Self Hosted implementations and/or Domain Separation is a plus - Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment - Proven team builder with the ability to mentor and develop talent - Analytical and problem-solving abilities - A keen eye for detail and the ability to spot and fix errors in complex code - Ability to perform tasks independently - Good presentation and report-writing skills - Up to 30% travel annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Understand complex customer needs and prioritize the customer & business value • Work closely and efficiently with product management leadership, engineering teams, designers, and customer success • Prioritize, plan, and execute innovative product ideas, features, and enhancements • Become subject matter expert, with a deep understanding of the market direction, user needs, competitive landscape • Define and analyze metrics that inform the success and quality of products and features

The application window is expected to close on: 04/27/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Join a world-class team of technical leaders and innovators at Cisco, where you’ll collaborate across Product Management, Product Development, Customer Experience (CX), Sales, and Security. Our team is driven by a shared passion for advancing technology, creating impactful solutions, and delivering exceptional value to our customers. We work together to drive Cisco’s technical product strategy and expand our leadership across industries. Your Impact As a Principal Technical Marketing Engineer (TME) for a large portfolio of foundational product security services and features, you will shape Cisco’s vision and market positioning for resilient infrastructure and trustworthy technology. You will step into a senior leadership role within Cisco's engineering and product community as well as in the broader global landscape of standards-setting organizations and initiatives. In this role, you will have the opportunity to: - Champion Cisco products and solutions in the industry, representing our technical leadership at key events and forums. - Integrate a deep understanding of Cisco’s product security capabilities, customers, and market trends to identify new opportunities and adjacencies. - Influence the definition of current and next-generation technologies and capabilities, including post-quantum cryptography. - Guide the integration of customer feedback and industry needs into complex product architectures and cross-product initiatives. - Lead technical engagements with stakeholders, advocating for the value and utility of Cisco technologies. - Articulate the product and technology vision on industry-wide platforms, such as conferences and thought leadership forums. - Drive thorough competitive analyses and derive strategic conclusions to influence internal product roadmaps and business decisions. - Design and implement educational strategies to keep customers, partners, and sales teams informed on new product and technology releases. - Contribute to open-source communities and industry initiatives relevant to your area of expertise. - Engage with stakeholders and customers to understand requirements and deliver robust technical solutions. - Lead the creation of whitepapers, blogs, and other content to articulate Cisco's approach to resilient infrastructure and trustworthy technology - Mentor and guide junior product managers and TMEs, fostering growth and promoting best practices within the team. Minimum Qualifications - Bachelors + 15 years of related experience, or Masters + 12 years of related experience, or PhD +8 years of related experience. - Demonstrated experience shaping and contributing to global standards for cryptography and/or product security. - Extensive experience with technical ownership of complex products, platforms, or solutions. - Ability to communicate technical concepts effectively with technical and non-technical stakeholders. - Experience contributing to or leading open-source projects or technical communities. - Proven success influencing product strategy and roadmaps across multiple solutions. Preferred Qualifications - Demonstrated expertise in industry/market analysis and competitive positioning. - Experience presenting and advocating at industry forums, conferences, or advisory boards. - Strong skills in customer engagement, education, and technical enablement. - Advanced knowledge of Cisco products, networking technologies, or related platforms. - Excellent communication, analytical, and strategic thinking skills. - Experience with cross-functional leadership, especially in large matrixed organizations. - Proven track record of collaborating with cross-functional teams. - Background in performance optimization, security, or reliability engineering. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $198,800.00 to $267,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $225,000.00 - $374,100.00 Non-Metro New York state & Washington state: $208,600.00 - $330,000.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.