• Understand complex customer needs and prioritize the customer & business value • Work closely and efficiently with product management leadership, engineering teams, designers, and customer success • Prioritize, plan, and execute innovative product ideas, features, and enhancements • Become subject matter expert, with a deep understanding of the market direction, user needs, competitive landscape • Define and analyze metrics that inform the success and quality of products and features

The application window is expected to close on: 04/27/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team Join a world-class team of technical leaders and innovators at Cisco, where you’ll collaborate across Product Management, Product Development, Customer Experience (CX), Sales, and Security. Our team is driven by a shared passion for advancing technology, creating impactful solutions, and delivering exceptional value to our customers. We work together to drive Cisco’s technical product strategy and expand our leadership across industries. Your Impact As a Principal Technical Marketing Engineer (TME) for a large portfolio of foundational product security services and features, you will shape Cisco’s vision and market positioning for resilient infrastructure and trustworthy technology. You will step into a senior leadership role within Cisco's engineering and product community as well as in the broader global landscape of standards-setting organizations and initiatives. In this role, you will have the opportunity to: - Champion Cisco products and solutions in the industry, representing our technical leadership at key events and forums. - Integrate a deep understanding of Cisco’s product security capabilities, customers, and market trends to identify new opportunities and adjacencies. - Influence the definition of current and next-generation technologies and capabilities, including post-quantum cryptography. - Guide the integration of customer feedback and industry needs into complex product architectures and cross-product initiatives. - Lead technical engagements with stakeholders, advocating for the value and utility of Cisco technologies. - Articulate the product and technology vision on industry-wide platforms, such as conferences and thought leadership forums. - Drive thorough competitive analyses and derive strategic conclusions to influence internal product roadmaps and business decisions. - Design and implement educational strategies to keep customers, partners, and sales teams informed on new product and technology releases. - Contribute to open-source communities and industry initiatives relevant to your area of expertise. - Engage with stakeholders and customers to understand requirements and deliver robust technical solutions. - Lead the creation of whitepapers, blogs, and other content to articulate Cisco's approach to resilient infrastructure and trustworthy technology - Mentor and guide junior product managers and TMEs, fostering growth and promoting best practices within the team. Minimum Qualifications - Bachelors + 15 years of related experience, or Masters + 12 years of related experience, or PhD +8 years of related experience. - Demonstrated experience shaping and contributing to global standards for cryptography and/or product security. - Extensive experience with technical ownership of complex products, platforms, or solutions. - Ability to communicate technical concepts effectively with technical and non-technical stakeholders. - Experience contributing to or leading open-source projects or technical communities. - Proven success influencing product strategy and roadmaps across multiple solutions. Preferred Qualifications - Demonstrated expertise in industry/market analysis and competitive positioning. - Experience presenting and advocating at industry forums, conferences, or advisory boards. - Strong skills in customer engagement, education, and technical enablement. - Advanced knowledge of Cisco products, networking technologies, or related platforms. - Excellent communication, analytical, and strategic thinking skills. - Experience with cross-functional leadership, especially in large matrixed organizations. - Proven track record of collaborating with cross-functional teams. - Background in performance optimization, security, or reliability engineering. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $198,800.00 to $267,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next - Additional paid time away may be requested to deal with critical or emergency issues for family members - Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: - .75% of incentive target for each 1% of revenue attainment up to 50% of quota; - 1.5% of incentive target for each 1% of attainment between 50% and 75%; - 1% of incentive target for each 1% of attainment between 75% and 100%; and - Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $225,000.00 - $374,100.00 Non-Metro New York state & Washington state: $208,600.00 - $330,000.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

• You gather requirements for new features and improvements, structure them, and convert them into detailed specifications and tickets • You create UI/UX concepts — from wireframes to clear descriptions of how a feature should look and function • You work closely with our developer: you provide clear briefings, clarify questions, and ensure nothing is lost during implementation • You identify, reproduce, and prioritize bugs and bring them into development in a structured way • You thoroughly test completed features, ensure quality, and only release them after successful verification • You help shape the product roadmap: evaluate and prioritize feature ideas and actively drive the platform's development • You monitor the market and competitors to identify trends and improvement opportunities early • You maintain and prioritize the product backlog and ensure the team is always working on the most important topics

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Technical Product Manager position requires an individual to be a subject matter expert with Enterprise Communications Platforms. This position will drive the strategy, roadmap, and delivery of contact center technologies in a Medicare payer environment. This role requires a unique blend of healthcare domain knowledge and technical product management skills to ensure our enterprise communications align with CMS regulations, payer operational workflows, and member experience goals. The successful candidate will part-ner with business partners in operations, clinical, pharmacy departments as well as vendors to build robust communication solutions integrated with Alignment Health’s core AVA platforms. Job Duties/Responsibilities: - Serve as the technical platform owner of enterprise communications responsible for the Talkdesk product implementation, administration, and integration across Alignment. This position will define and drive the product roadmap and strategy. - Design and manage IVR call flows, routing logic, agent scripting, and queue structures within Talkdesk Studio. - Partner with Talkdesk and internal teams to deploy AI-driven features (chatbots, virtual agents, speech analytics and predictive routing). - API & Integration Development: Collaborate with engineering teams to implement Talkdesk APIs, webhooks, and connectors for integration with AVA, Facets, Salesforce, and other enteprise platforms. - Define and implement real-time dashboards, reporting structures, and call analytics to support CMS compliance, STAR ratings, and operational KPIs (e.g., AHT, FCR, service levels), Monitor end-to-end claims payment workflows, ensuring accuracy and identifying opportunities for automation and efficiency. - Act as a liaison between IT, operations, compliance, and Talkdesk to ensure technical solutions support Member, Provider and Broker experience teams and workflows. - Ensure all configurations meet HIPAA and CMS Medicare Advantage requirements, including call recording, member authentication, audit reporting, and retention standards. - Collaborate with DTS, Operations, Finance, and Compliance leadership to resolve production issues and deliver enhancements. - Act as SME for internal stakeholders on Contact center features and capabilities. Job Requirements: Experience: - 5+ years of Product Management or Business Analyst experience in Medicare healthcare payer systems and/or Enterprise Communications Platforms. - Hands-on experience with Talkdesk configuration and administration (Studio, routing, IVR, roles/permissions, call flows). - Medicare call center modernization or CMS audit readiness projects - Proven hands-on expertise with: - Microsoft SQL (querying, optimization, reconciliation, audits) - Microsoft SSIS (ETL workflows and data integration) - Azure Data Factory (cloud-based pipelines and transformations) - Experience integrating or managing supplemental benefit vendors that augment Alignment’s production benefit offerings. - Solid understanding of CMS compliance requirements for member communications and Medicare materials. - Strong analytical, problem-solving, and communication skills with the ability to translate technical details into business outcomes. Education: - Bachelor’s degree in Information Systems, Computer Science, Business, Healthcare Administration, or related field. 4 years additional experience may be considered in lieu of education - MBA or advanced degree preferred. Specialized Skills: - Proficiency with Talkdesk APIs, webhooks, and data connectors for system integrations - Experience with cloud-based infrastructure (Azure or AWS) to support Talkdesk integrations - Familiarity with speech/text analytics and quality management tools within Talkdesk. - Vendor management and SLA performance oversight. Pay Range: $113,332.00 - $169,999.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.