• Responsible for delivering value and ensuring the success of interactions with partners. • Works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

• The Program Manager/Service Delivery Manager is responsible for delivering value and ensuring the success of interactions with partners. • Works in partnership with Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

A.I.S., Inc. (AIS) is a national technical and scientific services firm supporting maritime activities requiring certification of compliance with environmental regulations as well as collecting data for use by Federal, State, Municipal, and other government agencies along the US coastline. AIS is looking for a NAVFAC Program Manager to lead a potential support services contract with the Naval Facilities Engineering Systems Command. Primary Function: The Program Manager’s (PM) primary responsibilities are to support task orders proposals and to expand the company’s presence and revenue stream. The PM has operational responsibility for task order execution, supervision, administration, management, and financial performance. The PM may have profit and loss responsibility for this area of responsibility. The PM plans for and assigns resources to ensure that all projects and client engagements are completed on time and below the budgeted cost. The PM is the first line supervisor for all subordinate team members assigned to each task order. The PM is responsible for the development, expansion, and maintenance of all customer and teammate relationships. The PM operates with substantial discretion within broadly defined corporate policies and procedures. Duties/Responsibilities Portfolio and Service Line Management - As the primary AIS point of contact for the program, the PM must plan and execute all projects and client engagements to achieve the client's objectives, milestones, and benchmarks. - Serve as the primary AIS point of contact for requirements definition, planning, execution, and reporting for all assigned projects. - In conjunction with the Head of Scientific Research, establish and document the program revenue/sales goals annually. - Coordinate regularly with the client to ensure that the resources available and the execution plan are sufficient to achieve the client's goals and objectives. - Manage subordinate project teams as appropriate to achieve the client's milestones. Financial Management - Plan and budget for all resources required to successfully execute all assigned projects, including, but not limited to direct project salary/labor, contracted labor, indirect salary/labor, material, and travel. - Plan and budget for all resources required to develop, expand and maintain the client relationship, including but not limited to indirect salary/labor, business meals, entertainment, advertising, and other business development expenses. - Plan and budget for all resources required to recruit, develop, motivate, and reward project team members and portfolio staff and achieve employee retention goals. - Track Portfolio costs and compare them to Income Statements and Financial Reports on a monthly basis. - Identify, analyze, and report cost variances. - Manage costs to ensure the program does not exceed established budgets to achieve Net Profit objectives. - Review actual and projected revenue each month and report revenue variances to leadership. - Develop get-well plans for revenue shortfalls. Customer Relations - As the primary AIS point of contact for the Program, ensure that project team performance consistently meets or exceeds established customer satisfaction benchmarks. - Develop and foster solid customer relationships by providing honest value. Human Resources Management - As the primary AIS point of contact for the program, work with Talent Acquisition team to attract, recruit, and retain team members who meet or exceed our high standards. - Develop and document personal and project goals that support program goals. - For task orders operating without Project Leaders, develop and document project goals and personal goals for each team member that supports the program goals. - Provide guidance and feedback to team members concerning employee development needs and advocate and budget to meet those needs. - Review goal achievement with team members on a semi-annual basis, providing clear feedback on results, accomplishments, issues, and deficiencies. - Address discipline issues in accordance with corporate policies Communications - Communicate regularly with team members concerning program performance, corporate policies and initiatives, corporate news, and other project, site, and corporate developments. - Communicate regularly with leadership about Portfolio status, client status, anticipated resources requirements, and business opportunities. Administrative Support - Serve as the primary focal point for the distribution and collection of a variety of corporate and program correspondence to meet information needs. - Distribute, collect, review and certify timecards, monthly reports, and other recurring and ad hoc reporting requirements. Minimum Qualifications: - Master’s Degree with at least 10 years of leadership experience supporting a government services contract - Seven (7) plus years demonstrated performance in consulting, project management, or a technical discipline like science/engineering including hydro acoustics, electronic monitoring, marine UAV, and thermal imaging (ten years without a degree) - Project Management Experience - Financial Management/Budgeting Experience - Experience Planning, Organizing, Directing, and Controlling a Program - Excellent Communication Skills - Analytical (Financial and Business) Skills - MS Excel Skills Preferred Qualifications: - PhD and Ten (10) plus years demonstrated performance managing a large workforce on a government contract. - Advanced Degree Travel: - 30% Estimated: Travel to Government Offices and Field Sites as needed Location: - Remote Contact: If you would like to apply for this exciting new opening, please click the following link Careers Page to submit the required information: - Resume - Cover letter detailing relevant experience. - 3 professional references (name, email address and phone number) All documents must be submitted for your application to be considered. If you have any questions pertaining to this opening, please reach out to our talent acquisition team at Talent Team or 774-770-5833 An Equal Opportunity Employer It is the policy of A.I.S. to recruit, hire, train, promote, transfer and compensate our employees and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status or any other status protected by applicable law. Must be able to work in the U.S. • VEVRAA Federal Contractor • Request Priority Protected Veteran Referrals • Equal Opportunity Employer Location Dartmouth, Massachusetts (Remote) Department Scientific Research and Technical Services Department Employment Type Full Time Minimum Experience Senior Manager/Supervisor Compensation $120 - $150K/yr

• Lead multi-workstream coordination efforts for CCN NG and VFMP technology implementation initiatives, managing cross-functional dependencies across VA business and IT teams to ensure schedule alignment and on-time delivery of program milestones • Support Agile development cadence activities including Program Increment (PI) planning, sprint ceremonies, backlog grooming, and JIRA-based workflow optimization to maintain visibility and momentum across technical workstreams • Monitor and manage program schedules, identifying and escalating schedule risks, developing mitigation strategies, and maintaining integrated master schedules that reflect real-time status across all active workstreams • Facilitate stakeholder coordination and communication across VA program offices, IT organizations, and external EDI partners, preparing briefings, status reports, meeting minutes, and executive-level summaries to keep leadership informed of program health • Analyze healthcare systems integration requirements and EDI workflows to identify gaps, inefficiencies, or technical readiness risks, and develop data-driven recommendations that support CCN NG modernization objectives • Maintain program governance documentation including risk registers, action item logs, decision logs, and artifact repositories in accordance with VA and federal contracting standards, ensuring audit-ready program records at all times