Role Description This role sits at the intersection of customer success, advanced analytics, and AI-driven innovation within the clinical research space. You will lead the end-to-end onboarding and activation of cutting-edge study design solutions, ensuring clients achieve rapid and measurable value. Acting as a strategic partner, you will guide customers through complex implementations while aligning technical capabilities with business goals. The position offers a highly collaborative environment, working cross-functionally with product, clinical, and commercial teams. You will also play a key role in shaping AI-powered offerings and strengthening strategic partnerships. This is an opportunity to directly influence how innovative technologies accelerate research outcomes and improve patient impact. - Lead post-sales onboarding processes, translating commercial agreements into clear delivery plans, scope, and execution strategies - Manage end-to-end implementation, including planning, configuration, data readiness, and platform adoption - Serve as the primary point of contact during customer activation, ensuring seamless workflow integration and solution utilization - Oversee complex, multi-stream projects, tracking milestones, dependencies, risks, and progress across cross-functional teams - Drive data onboarding and validation processes, supporting the activation of advanced analytics and AI-powered platform capabilities - Maintain scope integrity by managing expectations, handling change requests, and aligning stakeholders to prevent delivery risks - Establish governance frameworks, reporting structures, and escalation paths to ensure consistent execution and outcomes - Support renewals and expansion opportunities by demonstrating value and aligning delivery with customer objectives - Coordinate strategic partnerships related to AI solutions, ensuring alignment on deliverables, timelines, and integration efforts - Contribute to thought leadership initiatives by managing advisory groups, facilitating discussions, and feeding insights into product strategy Qualifications - Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (Master’s degree is a plus) - 8+ years of experience in customer success, onboarding, implementation, or related client-facing roles - At least 5 years of experience in consulting, clinical development, analytics, or engagement management - Strong understanding of clinical trial design, protocol development, and feasibility considerations - Experience working with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar) - Proven ability to manage complex client engagements across technical, operational, and commercial teams - Experience implementing SaaS, clinical, or AI-enabled solutions is highly desirable - Strong communication, stakeholder management, and executive presentation skills - Ability to manage multiple priorities in a fast-paced, cross-functional environment - Familiarity with data workflows, benchmarking, and healthcare or life sciences ecosystems is a plus Requirements - Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (Master’s degree is a plus) - 8+ years of experience in customer success, onboarding, implementation, or related client-facing roles - At least 5 years of experience in consulting, clinical development, analytics, or engagement management - Strong understanding of clinical trial design, protocol development, and feasibility considerations - Experience working with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar) - Proven ability to manage complex client engagements across technical, operational, and commercial teams - Experience implementing SaaS, clinical, or AI-enabled solutions is highly desirable - Strong communication, stakeholder management, and executive presentation skills - Ability to manage multiple priorities in a fast-paced, cross-functional environment - Familiarity with data workflows, benchmarking, and healthcare or life sciences ecosystems is a plus Benefits - Competitive salary ranging from $90,000 to $165,000, depending on experience and location - Performance-based bonus opportunities - Comprehensive health coverage (medical, dental, vision) - Generous paid time off and company holidays - Fully remote work flexibility within the United States - Opportunity to work on cutting-edge AI and analytics solutions in healthcare - Collaborative, mission-driven environment with strong growth potential

Role Description We are seeking an EBS Associate with hands-on experience implementing Oracle E-Business Suite Financials modules to support a federal DoD financial systems program. The ideal candidate has a solid grounding in core Oracle Financials — GL, AP, AR, and Cash Management — and the ability to configure, test, and support those modules in a complex, regulated environment. This is a primarily remote role supporting a Lackland, TX program with travel projected to be 2 days per quarter. - Requirements Analysis: Work with business stakeholders to gather and document requirements for new features or enhancements in Oracle EBS Financials modules. - Solution Design: Translate business needs into functional specifications and configure Oracle EBS Financials solutions to meet requirements. - Configuration and Implementation: Configure and set up Oracle EBS Financials modules (GL, AP, AR, Cash Management) to support project delivery through to production. - Testing: Create test plans, scripts, and cases; perform functional testing and support user acceptance testing (UAT). - Functional Support: Provide ongoing support to end-users, troubleshoot issues, and coordinate resolutions with technical teams. - Collaboration: Act as a bridge between business units and technical teams, ensuring clear communication and successful integration of solutions. - Process Improvement: Analyze existing financial business processes and identify opportunities for improvement using Oracle EBS. - Documentation and Training: Develop system and user documentation and deliver training to help users adopt new Financials functionalities. Qualifications - Minimum 5 years of experience implementing or supporting Oracle E-Business Suite Financials modules. - Hands-on experience with Oracle EBS core Financials: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Cash Management. - Experience with Oracle EBS R12 financial accounting, including sub-ledger accounting (SLA) and period-close processes. - Understanding of federal or DoD financial management frameworks and chart of accounts structures. - Experience with requirements gathering, functional testing, and solution design in ERP environments. - Strong analytical, problem-solving, and communication skills. - Ability to translate business needs into technical and functional requirements. - Bachelor’s degree in Business, Finance, IT, or a related field. Additional years of experience in lieu of degree will be considered. - Must be a U.S. Citizen. Must be eligible to obtain and maintain a Tier 1 (T1) background investigation and Common Access Card (CAC). Requirements - Experience in one or more of the following areas is a plus: - Oracle EBS Projects Management module configuration and integration with Financials. - Line of Accounting (LOA) implementation experience in a federal environment. - Oracle Cash Management and Treasury Management module integration experience. - Transition of legacy financial data to Oracle EBS, including reconciliation and cutover planning. Preferred Qualifications - Oracle certifications, such as OCP for EBS R12, preferred. - Familiarity with Agile or hybrid delivery models in large ERP programs. - Experience with Oracle data migration, financial reconciliation, and period-close processes. - Knowledge of federal financial reporting standards (FASB, GASB, OMB).

Title: Transcription Specialist Location: Remote, MI Job Description: Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting. The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed. Duties & Responsibilities: • Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone. • Uses transcription platforms and cleaning tools efficiently. • Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery. • Maintains acceptable accuracy according to established guidelines (99.5%) • Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency. • Verifies that responses align with project-specific instructions. • Flags unclear or inappropriate content for further review. • Performs other duties as may be appropriately required. • Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity. Qualifications: • 1–2 years of experience in transcription, data cleaning, or proofreading roles. • Experience working with high-volume projects or fast-paced environments is a plus. • Excellent command of written English, including grammar, sentence structure, spelling and punctuation. • Strong working knowledge of Microsoft 365 applications • Ability to work independently and collaboratively within a team. • Strong attention to detail and ability to spot inconsistencies. • Prior experience working with Ascribe and OMNI. Experience: 0-2 years of experience. Minimum Education: • High school graduate or equivalent required; associate or bachelor’s degree preferred Special Working Conditions This position requires occasional overtime hours as workload requires. To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. The expected base salary for this position is $17.20 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Role Description In this pivotal role, your primary responsibilities include coordinating and facilitating the implementation of our Helm CONNECT software solution in our new flagship customer, Boluda Towage. Responsibilities include delivering high-quality customer service through extensive software troubleshooting remotely and in person, providing technical leadership, training, complex problem resolution, and collaborating with other departments and clients to successfully achieve the implementation objectives. As a consultant, you will also be expected to provide consultation and best practices to our customers, helping them to improve and grow operational performance. For this project, we are hiring one native Italian speaker to deliver a complex project with Boluda/MSC’s Italy and Malta division. Candidates must also demonstrate business-level fluency in English. In this position you will join a growing team to learn new skills, technologies, products and processes, and share this knowledge for the betterment of the team. Your Responsibilities & Key Tasks - Work with Helm project managers to develop and execute implementation plans. - Perform project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that all project deliverables have been completed with quality, and the customer is satisfied with the outcome. - Clearly understand and document requirements and design solutions to be achieved through configuration of the Helm products. - Configure systems and data to satisfy the client’s business processes. - Conduct formal training for our clients and business partners. - Discover additional product or training needs our customers may have. - Capture and clearly communicate requirements for custom development requests. - Record each contact with our customers accurately and in a clear, concise, and understandable format. - Become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance. - Provide outstanding product support for our customers and business partners. - Keep the Helm team up-to-date on project status, challenges, risks and opportunities. - Enter all billable and non-billable time accurately on a daily basis. - Document any files, materials, FAQ’s Help Files etc., and ensure they are formatted with Helm’s brand standards. - Perform quality assurance (QA) related to requirements identified during solution design. Success Factors - Become an expert on our customers in the workboat industry and their sub verticals as quickly as possible. - Gain certification in all of our product lines in the first 3 months. (Maintenance, Compliance, Logistics, Personnel) - Ramp up quickly with a large, complex customer, taking full ownership over the implementation within the first 3 months. - Work to strict schedules and project milestones while maintaining quality of delivery of product or services. - Highly organized and able to manage multiple projects and respond to shifting priorities. - Aptitude to gather information, diagnose and analyze a variety of technical and non-technical issues. - Maximize billable utilization percentage. - Maintain a high level of customer satisfaction – metrics generated from customer satisfaction surveys. - Achieve customer-defined success criteria in leading the customer to value as quickly as possible. - Strive to outperform the quarterly and annual KPIs. Qualifications - Must have 5+ years of implementation experience, deploying complex operational systems. - The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner. - Willingness and availability to travel up to 50% of the time. - Must speak a combination of English and Italian, or English and French (or all three!) at a native level. - Strong interpersonal skills: you are able to handle challenging situations with composure, professionalism, and courtesy. - Strong task management skills – able to manage multiple shifting priorities at any given time. - Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint). - Proficiency leveraging AI to increase accuracy and efficiency. - Project Management training through PMI is an asset but not required. - University Degree or College Accreditation required. Benefits - Competitive Salary: 65,000 to 75,000 EURO per annum. - The role is remote. - Paid vacation, 7 floater days, and your birthday day off. - Comprehensive benefits from day 1. - Fitness reimbursement. - Employee Stock Purchase Plan (after 6 months). - Learning & professional development pathways available. - Inclusive culture & remote-team events.