Title: Transcription Specialist Location: Remote, MI Job Description: Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. - Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. - Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. - Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. - Dare to innovate: We challenge the status quo with creativity and innovation as our true north. - Better together: We check our egos at the door. We work together, so we win together. Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting. The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed. Duties & Responsibilities: • Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone. • Uses transcription platforms and cleaning tools efficiently. • Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery. • Maintains acceptable accuracy according to established guidelines (99.5%) • Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency. • Verifies that responses align with project-specific instructions. • Flags unclear or inappropriate content for further review. • Performs other duties as may be appropriately required. • Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity. Qualifications: • 1–2 years of experience in transcription, data cleaning, or proofreading roles. • Experience working with high-volume projects or fast-paced environments is a plus. • Excellent command of written English, including grammar, sentence structure, spelling and punctuation. • Strong working knowledge of Microsoft 365 applications • Ability to work independently and collaboratively within a team. • Strong attention to detail and ability to spot inconsistencies. • Prior experience working with Ascribe and OMNI. Experience: 0-2 years of experience. Minimum Education: • High school graduate or equivalent required; associate or bachelor’s degree preferred Special Working Conditions This position requires occasional overtime hours as workload requires. To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. The expected base salary for this position is $17.20 per hour. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Role Description In this pivotal role, your primary responsibilities include coordinating and facilitating the implementation of our Helm CONNECT software solution in our new flagship customer, Boluda Towage. Responsibilities include delivering high-quality customer service through extensive software troubleshooting remotely and in person, providing technical leadership, training, complex problem resolution, and collaborating with other departments and clients to successfully achieve the implementation objectives. As a consultant, you will also be expected to provide consultation and best practices to our customers, helping them to improve and grow operational performance. For this project, we are hiring one native Italian speaker to deliver a complex project with Boluda/MSC’s Italy and Malta division. Candidates must also demonstrate business-level fluency in English. In this position you will join a growing team to learn new skills, technologies, products and processes, and share this knowledge for the betterment of the team. Your Responsibilities & Key Tasks - Work with Helm project managers to develop and execute implementation plans. - Perform project implementation tasks as defined in either the project schedule or per a packaged implementation approach, ensuring that all project deliverables have been completed with quality, and the customer is satisfied with the outcome. - Clearly understand and document requirements and design solutions to be achieved through configuration of the Helm products. - Configure systems and data to satisfy the client’s business processes. - Conduct formal training for our clients and business partners. - Discover additional product or training needs our customers may have. - Capture and clearly communicate requirements for custom development requests. - Record each contact with our customers accurately and in a clear, concise, and understandable format. - Become an expert in our industry verticals and possess the ability to consult with our customers to improve their processes and their business performance. - Provide outstanding product support for our customers and business partners. - Keep the Helm team up-to-date on project status, challenges, risks and opportunities. - Enter all billable and non-billable time accurately on a daily basis. - Document any files, materials, FAQ’s Help Files etc., and ensure they are formatted with Helm’s brand standards. - Perform quality assurance (QA) related to requirements identified during solution design. Success Factors - Become an expert on our customers in the workboat industry and their sub verticals as quickly as possible. - Gain certification in all of our product lines in the first 3 months. (Maintenance, Compliance, Logistics, Personnel) - Ramp up quickly with a large, complex customer, taking full ownership over the implementation within the first 3 months. - Work to strict schedules and project milestones while maintaining quality of delivery of product or services. - Highly organized and able to manage multiple projects and respond to shifting priorities. - Aptitude to gather information, diagnose and analyze a variety of technical and non-technical issues. - Maximize billable utilization percentage. - Maintain a high level of customer satisfaction – metrics generated from customer satisfaction surveys. - Achieve customer-defined success criteria in leading the customer to value as quickly as possible. - Strive to outperform the quarterly and annual KPIs. Qualifications - Must have 5+ years of implementation experience, deploying complex operational systems. - The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner. - Willingness and availability to travel up to 50% of the time. - Must speak a combination of English and Italian, or English and French (or all three!) at a native level. - Strong interpersonal skills: you are able to handle challenging situations with composure, professionalism, and courtesy. - Strong task management skills – able to manage multiple shifting priorities at any given time. - Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint). - Proficiency leveraging AI to increase accuracy and efficiency. - Project Management training through PMI is an asset but not required. - University Degree or College Accreditation required. Benefits - Competitive Salary: 65,000 to 75,000 EURO per annum. - The role is remote. - Paid vacation, 7 floater days, and your birthday day off. - Comprehensive benefits from day 1. - Fitness reimbursement. - Employee Stock Purchase Plan (after 6 months). - Learning & professional development pathways available. - Inclusive culture & remote-team events.

Role Description For the successful launch of our innovative software platform StudyGen 360, we are looking for an experienced Implementation Manager SaaS: - Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients - Support product readiness initiatives by collecting client feedback and identifying implementation challenges - Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards - Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget - Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment - Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding Qualifications - 3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography) - Proven project management capabilities with experience managing multiple concurrent client implementations - Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11) - Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences - Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture Requirements - Client-focused mindset with ability to build trust and manage relationships across technical and business stakeholders - Organized and methodical in documentation and process management - Proactive problem-solver with hands-on mentality who anticipates client needs and addresses issues before escalation - Strong bridging capability between technical development teams and commercial/client requirements - Adaptable team player comfortable working in fast-paced environment with competing priorities Benefits - Opportunity to shape implementation processes in a growing technology company - Work with cutting-edge SaaS technology - Professional development and training opportunities - Flexible work arrangements - Competitive compensation package - Collaborative and innovative work environment - Regular team events and knowledge sharing sessions - 28 days annual leave with flexible scheduling options to ensure work-life balance - Work-life balance focus

Role Description The Implementation Project Specialist, EOR will act as primary point of contact for clients during the implementation process, working closely with our internal operational teams as well as partners across the globe to ensure client requirements are met. The Implementation Project Specialist is not just an expert in EOR processes but the owner of the client implementation, ensuring all onboarding requirements are captured, tasks are completed timely, and the client is prepared for go‑live of their worker(s) or project. The Implementation Project Specialist maintains full ownership of an assigned book of business. This includes accountability for project delivery, stakeholder coordination, and risk identification. Your role focuses on structured project execution, proactive coordination, and delivering a smooth and consistent client journey while escalating risks or complexities as appropriate. Key Responsibilities - Serve as primary point of contact during the implementation process for new and existing clients, delivering great experiences for client stakeholders. - Own and maintain project plans tailored to the client’s needs. Monitor and manage project progress, ensuring that project deliverables meet or exceed client expectations and company quality standards. - Collaborate with internal Operational teams as well as external partners to support timely and smooth implementation. - Ensure set up and adoption of all Safeguard Global technologies and applications. Provide platform training sessions to ensure clients have a solid understanding of features and functionalities for our applications. - Work closely with Client Success to share client knowledge and ensure a smooth transition into go-live. - Collaborate with Sales, Service Delivery, and Client Support stakeholders to identify and implement process improvement or corrective action where needed. - Work closely with Sales to ensure a smooth and detailed client handover into Implementation. - Ensure accuracy and timeliness of go‑live forecasting, collaborating closely with internal teams to maintain transparent and reliable delivery projections. - Achieve go‑live targets for assigned book of business, monitoring project plans and workstreams to ensure progress aligns with business expectations and operational forecasts. - Meet operational responsiveness targets by ensuring timely updates, fast turnaround on client questions, and proactive communication throughout implementation. - Drive strong client satisfaction outcomes, measured by CSAT/WSAT scores, survey feedback, and associated operational metrics. Qualifications - Must Have: Experience in Implementation, onboarding, project coordination, and/or client success. - Foundational knowledge of EOR operations, global employment, or HR processes. - Demonstrated ability to manage multiple tasks, deadlines, and stakeholder communications. - Strong organizational skills with a high degree of accuracy and attention to detail. - Excellent communication, negotiation, and interpersonal skills. - Ability to work collaboratively in a cross-functional team. - Exceptional problem-solving and decision-making abilities. - Strong written and verbal communication skills. Benefits - Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work. - Bonding Leave: Enjoy paid leave to bond with your new family member. - 2 Charitable Days: Contribute to causes you believe in. - Reward & Recognition Program: Be rewarded for your success and championing our values. - Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. - Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location. Company Description Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.