CTG is seeking to fill a Sr. QA Automation Analyst (Automation Lead Focus) position for our client. Location: RemoteDuration: 6 months Duties: - Define, implement, and enforce enterprise-wide QA automation standards, frameworks, and best practices to ensure scalable, reusable, and maintainable test solutions. - Plan and manage hardware and software configurations required to support automation testing across multiple projects. - Develop and maintain automation frameworks supporting regression, load, and stress testing. - Establish and enforce coding standards, data management strategies, and code maintenance practices for automation suites. - Analyze test strategies, execution results, and quality metrics; communicate findings and recommendations to cross-functional teams, including senior leadership and stakeholders. - Manage and publish test execution schedules; provide technical leadership and guidance to QA engineers to ensure timely delivery. - Design, develop, and execute automated functional and performance test scripts for new and existing applications. - Investigate, troubleshoot, and document defects and issues identified during automation testing. - Lead defect triage activities, ensuring accurate prioritization, tracking, and resolution of issues. - Mentor and coach QA team members, fostering skill development in automation, performance testing, and QA best practices. - Collaborate with development, DevOps, and business teams to integrate automation into CI/CD pipelines and improve overall software quality. Skills: - Strong expertise in QA automation frameworks, tools, and best practices. - Advanced proficiency in test automation design and development. - Excellent analytical, problem-solving, and multitasking abilities. - Strong communication skills with the ability to convey technical concepts to non-technical stakeholders. - Deep understanding of test data management and environment configuration. - Experience with CI/CD integration and automation strategy implementation. Experience: - Minimum 5+ years of experience designing, developing, and maintaining QA processes and automated test suites. - Minimum 5+ years of hands-on experience with Eggplant automation testing tools. - Strong scripting experience using SenseTalk. - Experience working in Agile, Scrum, and DevOps environments. - Experience in healthcare systems, preferably Epic EHR or similarly complex platforms. - Proven experience leading or mentoring QA automation teams. Education: - University degree or college diploma in Computer Science or a related field, or equivalent professional experience. Preferred Skills: - Experience incorporating AI-driven capabilities into QA automation frameworks. - Exposure to additional automation tools beyond Eggplant. - Experience migrating or modernizing automation frameworks across platforms. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Anisha Muralidhar at Anisha.Muralidhar@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $60.00 to $65.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

• Work closely together with our marketing team, further building our own GTM System (campaigns, SDR-Agents, etc.) to drive lead generation and sales efficiency • Conduct Research & Development to unlock new use cases, channels, and methods that the market has not seen yet and make them available first for our own system and then for our clients • Prepare playbooks, agents, and other materials for the delivery team, so we can easily embed it for our clients • Build N8N workflows or work with Claude Code to ensure our own delivery efficiency is optimised

• Design, build, and maintain automations that improve operational efficiency across various teams • Develop and maintain workflows in n8n, integrating with tools like Zendesk CRMs, internal services, and 3rd-party APIs • Build custom logic and integrations using JavaScript and PHP (Laravel) • Collaborate with cross-functional teams (Support, Product, Engineering) to gather requirements and implement process automations • Monitor, debug, and optimize automation flows for performance, reliability, and scalability • Maintain clean documentation of workflows, APIs, and automation logic • Contribute to the technical architecture of our automation ecosystem • Participate in code reviews and uphold coding best practices

• Migración de automatismos actuales a Ansible (roles, playbooks, colecciones). • Transformación de flujos existentes a AAP: job templates, proyectos, credenciales e inventories. • Actualización y refactorización de automatismos legacy a código estándar reutilizable. • Adaptación de IaC existente a Terraform modular y versionada. • Desarrollo de scripts de automatización en Python para integraciones y lógica auxiliar. • Consumo de APIs REST para integraciones con CMDB, ITSM, orquestadores o catálogos. • Validación, pruebas, troubleshooting y documentación de los nuevos automatismos.