About the Role We run IT across a portfolio of ten companies from three-person startups to larger organizations with hundreds of contractors and accounts to administer and support and we operate as a small, senior team that punches well above its weight. This role is in the critical path of how our portfolio companies operate. When things work, CEOs and their teams move fast. When things don't, everything slows down. This is more than support. It's operations, troubleshooting, and scripting in service of businesses that need to keep moving. IT here operates as a strategic partner to the business, not a help desk function and the people on this team are expected to think that way. That means we'll bring you into context about what each company does, how they operate, and what matters to them because the best solutions come from someone who actually understands the business they're supporting, not just the tools. As an IT Operations Engineer, you'll own problems end-to-end across identity, SaaS platforms, endpoints, and security. You'll work directly with founders, CEOs, and engineering teams sometimes in the same day. You'll know when a situation calls for rigor and process, and when it calls for just getting something done by Tuesday. You'll reach for an AI tool or write a quick script when that's the fastest path to a real solution. If you've spent your career in IT and never once thought to build something yourself, this probably isn't the right role. But if you're the kind of person who automates things that annoy you, gets curious about how systems actually work, and genuinely enjoys helping people who are stressed and under pressure we'd love to talk. The Environment - Ten portfolio companies, ranging from three-person startups to larger organizations with hundreds of contractors and accounts each at a different stage, with different needs and different levels of structure - Cloud-first, SaaS-native stack no legacy infrastructure, no on-prem drama - Small IT team you'll have real ownership and direct visibility into decisions, not a layer of managers between you and the work - Fully remote we operate asynchronously across time zones, but also move fast when something needs to move fast. Strong written communication and self-direction are non-negotiable. - Active M&A environment we stand up IT for new entities and manage migrations when companies are divested. You'll see work here that most IT roles never touch. What You'll Own Cross-Portfolio Support - Serve as a primary technical resource across the portfolio, handling escalated issues that require real judgment not just a runbook - Adapt your approach to each company's size and maturity: a 3-person startup and a larger org with hundreds of accounts need different energy and different solutions - Own the full laptop lifecycle across the portfolio procurement, provisioning, MDM enrollment, and ongoing endpoint management - Research technology options and put together recommended paths forward when a CEO or stakeholder has a problem that doesn't have an obvious solution over time, you'll have increasing autonomy to make those calls independently - Collaborate directly and proactively with engineering teams not as an escalation path, but as a natural part of how you work when problems cross into platform or DevOps territory Identity & Access Management - Make sure the right people have access to the right things and that the wrong people don't. That means owning onboarding, offboarding, and role changes across every company in the portfolio - Be the person who gets called when someone can't get in, has too much access, or needs something changed fast - Manage RBAC, SSO, and SCIM provisioning across platforms JumpCloud is our primary identity provider - Troubleshoot authentication issues across our SaaS stack and keep access changes aligned with least-privilege without making it harder for people to do their jobs SaaS Platform Administration - Administer and troubleshoot our core platforms: Google Workspace, JumpCloud, Slack, CrowdStrike, Halo ITSM, and the SaaS tools integrated across the portfolio - Own platform configuration, integration troubleshooting, and access reliability - Be the person who actually understands how these systems talk to each other Operational Improvement - When you see something broken or repetitive, fix it don't just log it - Write and maintain documentation and runbooks that actually get used - Build small automations and scripts when the manual alternative is a waste of everyone's time - Bring ideas to the team; this is a small group and good thinking gets acted on What We're Looking For Experience - 2–4 years in IT operations, systems support, or a similar role in a SaaS-forward environment - Hands-on experience with identity platforms JumpCloud, Okta, Azure AD, or similar - Solid understanding of SSO protocols (SAML, OAuth, OpenID Connect) and SCIM provisioning - Experience with RBAC and access governance in practice, not just in theory - Comfortable supporting both macOS and Windows endpoints “(90% Mac, and you’ll do your work in a Mac environment).” - Comfort reading and writing basic scripts in Python, Bash, or PowerShell you don't need to be a developer, but you should have built something at some point, even if just for yourself The Profile - You use AI tools (Claude, ChatGPT, or similar) as a natural part of how you work for troubleshooting, documentation, scripting, navigating uncertainty, and problem solving - You communicate well with non-technical people, especially under pressure. Founders and executives should feel better after talking to you, not more stressed. - You can work independently and manage your own priorities without needing to be told what to do next - You're comfortable in ambiguity different companies, different problems, different contexts every week - You know when to apply process and when to just solve the problem Nice to Have - Experience with CrowdStrike, Slack, Google Workspace, Halo ITSM, or similar platforms - Exposure to M&A-related IT work entity setup, migrations, divestitures - Familiarity with scripting in Python, Bash, or PowerShell - Experience supporting multiple companies or clients simultaneously Working Hours & Async Expectations This role is fully remote. We primarily work asynchronously, but there is a firm expectation that you are available and responsive during U.S. Eastern business hours. You should be comfortable making decisions independently, communicating proactively when something needs attention, and not waiting to be asked. What Success Looks Like Six months in, the CEOs and founders across our portfolio know your name and look forward to talking to you. The most repetitive problems you inherited are either automated or documented out of existence. When something breaks, you own it you don't route it. When something crosses into engineering territory, you don't stop at the edge; you walk across and figure it out together. We're building a team where IT is genuinely valued not as overhead, but as a function that makes every company in the portfolio faster and sharper. If that sounds like the kind of work you want to do, we'd love to hear from you.

Role Description DCX Client Services - Home Based Enterprise Application Administrator that will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include: - Strong attention to detail - Ability to work well with co-workers - Desire to learn new work skills Ideal Candidates will be: - Self motivated - Highly skilled communicator - Maintain a positive attitude - Well-structured and well organized - A strong multitasker - Accurate with detailing information - Able to think on their feet and "out-of-the-box" - Execute tasks and listen to guidance - Very intuitive with computers and learning various software Qualifications - 5+ years of experience supporting enterprise or SaaS applications in a business environment - Hands-on experience with system administration tasks such as user management, configuration, and basic troubleshooting within enterprise platforms - Working knowledge of database concepts and the ability to write or interpret basic SQL queries - Familiarity with integration concepts and how business data flows across connected systems - Strong analytical and problem-solving skills with the ability to diagnose and resolve application issues efficiently - Excellent communication and interpersonal skills; able to translate technical information for non-technical users - Highly organized, self-motivated, and able to manage multiple priorities in a fast-paced environment - Genuine interest in learning new applications and helping others apply technology to their work Requirements - Experience with one or more of RTI's current platforms: Dynamics 365 F&O, Salesforce, Visual Planning, or Replicon - Familiarity with DevOps concepts and change/release management processes - Working knowledge of Agile methodologies or Project Management principles - Experience supporting integrations between enterprise systems - Education: Bachelor's Degree in Information Systems, Business Administration, or a related field Benefits - Work-from-home opportunities - Travel allowances - Meals - Generous salaries - Empathetic management - Growth-oriented training Company Description DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being.

We are seeking a highly organized and detail-oriented Corporate Trust Administrator to join our remote trust and fiduciary services team. In this role, you will manage and administer corporate trust accounts, ensuring compliance with governing agreements, regulatory requirements, and internal policies. The ideal candidate has strong experience in trust administration, financial services, or corporate fiduciary operations, with the ability to manage multiple accounts while maintaining accuracy, confidentiality, and regulatory compliance in a fully remote environment. Key Responsibilities * Administer a portfolio of corporate trust accounts, including bond issuances, escrow accounts, and structured finance transactions * Ensure compliance with trust indentures, agreements, and applicable regulatory requirements * Monitor account activity, process transactions, and reconcile trust accounts * Maintain accurate records, documentation, and reporting for all trust-related activities * Coordinate with clients, legal counsel, trustees, and internal stakeholders * Review and interpret legal documents, contracts, and financial agreements * Prepare and distribute reports, notices, and payment schedules * Identify and resolve discrepancies, risks, or compliance issues * Support audits, regulatory reviews, and internal controls processes Required Qualifications * Bachelor's degree in Finance, Business Administration, Accounting, Law, or related field * 3+ years of experience in corporate trust, fiduciary services, banking, or financial administration * Strong understanding of trust structures, bond administration, and escrow services * Knowledge of financial regulations and compliance requirements * Excellent analytical, organizational, and problem-solving skills * High attention to detail and accuracy * Strong written and verbal communication skills * Ability to work independently in a remote environment * Must be legally authorized to work in the United States (valid U.S. work permit required) Preferred Qualifications * Experience with trust accounting systems or financial platforms * Familiarity with SEC regulations, indenture agreements, and structured finance products * Professional certifications (e.g., CTFA, CFA, or similar) * Prior experience in a remote or distributed team environment What We Offer * Competitive hourly compensation * Fully remote work environment * Flexible scheduling * Professional development and certification support * Comprehensive benefits package * Collaborative and compliance-driven work culture * Career growth opportunities within financial services.

IT Systems Administrator Are you ready to be the backbone of a modern, high-performing organization, keeping systems reliable, users productive, and data flowing securely? At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters. We’re seeking a hands-on IT System Administrator who thrives in a fast-moving IT environment and takes pride in owning both systems and outcomes. This role blends core IT administration with defined, functional Salesforce administration responsibilities, supporting end users, SaaS platforms, devices, and identity systems across the organization. Approximately 25% of this role focuses on Salesforce administration, including user management, reporting, data integrity, and light configuration in support of established business processes. This role does not involve heavy Salesforce development (e.g. Apex or custom code), but rather ensures the platform remains reliable, usable, and well-governed for internal teams. The remaining 75% centers on general IT operations, such as endpoint management, identity and access management, SaaS tooling, troubleshooting, and continuous improvement of internal systems. This is a highly visible role that requires strong technical judgment, excellent service orientation, and proactive, problem-solving mindset. While this role owns day-to-day administration and continuous improvement of internal systems, it operates within a broader support ecosystem that includes IT leadership, external partners, and specialized vendors for security and infrastructure. Performance Objectives – What You Will Accomplish First 30 Days: Getting Grounded - Develop a strong working knowledge of Naviant’s IT environment, including devices, identity systems, SaaS applications, security controls, and support processes. - Gain an understanding of how Salesforce is used across the organization, including core objects, reports, integrations, and business workflows. - Build trusted relationships with internal stakeholders by delivering responsive, reliable end-user support. - Review existing documentation, configurations, and open issues to identify risks, gaps, and quick-win improvements. - Establish credibility through clear communication, follow-through, and a high standard of operational excellence. Within 60 Days: Taking Ownership - Independently manage day-to-day IT operations, including user onboarding/offboarding, device management, access control, and SaaS administration. - Take functional ownership of Salesforce administration tasks such as user management, basic configuration, reporting, data hygiene, and support requests. - Improve system reliability and user experience by identifying recurring issues and implementing preventative solutions. - Enhance documentation, standard operating procedures, and internal knowledge resources. - Partner effectively with business teams to understand needs and translate them into scalable, secure technical solutions. At 90 Days and Beyond: Driving Impact - Fully own the health, reliability, and usability of Naviant’s internal IT systems and Salesforce environment, partnering with IT leadership and external providers, as appropriate, to ensure scalability, security, and operational resilience. - Serve as a trusted internal advisor, balancing user needs, security, scalability, and operational efficiency. - Proactively identify opportunities to simplify workflows, improve automation, and reduce manual effort across systems. - Maintain strong system hygiene, access controls, and data integrity, supporting auditability and organizational trust. - Contribute to longer-term IT strategy and continuous improvement initiatives, bringing a thoughtful, solution-oriented perspective. Competencies – Key Skills & Experience We're Looking For IT Systems Administration & Operations Proven experience supporting end users in a modern SaaS-based IT environment. Strong hands-on skills in device management, identity and access management, troubleshooting, and systems administration. Comfortable operating as a generalist who can move seamlessly between support, configuration, and improvement work while maintaining high reliability and accountability. Salesforce Administration Practical experience as a Salesforce Administrator, including user management, configuration, reports and dashboards, data quality, and end-user support. Able to translate business requirements into well-structured Salesforce solutions while maintaining simplicity, usability, and data integrity. Salesforce Admin certification is a plus, but real-world experience and sound judgment are essential. User Support & Service Mindset Demonstrated ability to support non-technical users with patience, clarity, and professionalism. Skilled at diagnosing issues, communicating resolution steps, and balancing responsiveness with sustainable solutions. Brings a strong sense of ownership for user experience and system reliability. Security, Access, & Risk Awareness Solid understanding of access controls, least-privilege principles, and basic security best practices across devices, SaaS platforms, and identity systems. Able to make sound decisions that balance usability with organizational risk and compliance needs. Problem Solving & Continuous Improvement Analytical and proactive problem-solver who looks beyond symptoms to address root causes. Comfortable improving processes, documentation, and system configurations to reduce friction and prevent recurring issues. Thrives in environments that value accountability, learning, and incremental improvement. Perks and Benefits – How We Take Care of Our Team At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance. Our Benefits: - Comprehensive Health, Dental, & Vision Insurance - Employer Paid Disability & Life Coverage - 401k & Match Program - Generous Paid Time Off - Flex Spending Plans & Dependent Care Other Valuable Perks: - Monthly Home Office Allowance - Volunteer Time Off - Charitable Giving Program - Lifestyle Spending Account - Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more! Must be authorized to work in the U.S. Sponsorship not provided. Employees must reside in the U.S. Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce. Please use the links below for important information when applying for work with Naviant: E-Verify Notice | Right to Work Notice English or Spanish