Bill Alexander Ford Lincoln

Role Description We are seeking a highly organized and detail-oriented Corporate Trust Administrator to manage and administer corporate trust accounts and related fiduciary services. This role is responsible for ensuring compliance with trust agreements, regulatory requirements, and internal policies while delivering exceptional service to clients, trustees, and stakeholders. The ideal candidate will have a strong background in trust administration, financial services, and corporate governance. - Administer a portfolio of corporate trust accounts, including bond issuances, escrow accounts, and indenture agreements. - Review and interpret trust documents, contracts, and legal agreements to ensure accurate execution of duties. - Monitor compliance with trust terms, regulatory requirements, and reporting obligations. - Coordinate with issuers, trustees, legal counsel, and other stakeholders to facilitate transactions and resolve issues. - Process and track payments, interest distributions, and redemptions in accordance with trust agreements. - Maintain accurate records and documentation of all trust activities and communications. - Prepare periodic reports, financial statements, and compliance documentation. - Support audits, regulatory reviews, and internal risk assessments. - Identify and mitigate operational or fiduciary risks associated with trust accounts. - Contribute to process improvements and ensure adherence to best practices in trust administration. Qualifications - Bachelor's degree in Finance, Business Administration, Accounting, Law, or a related field. - 3–6+ years of experience in corporate trust administration, banking, or financial services. - Strong knowledge of trust structures, bond markets, and fiduciary responsibilities. - Familiarity with regulatory frameworks governing trust and financial operations. - Excellent analytical, organizational, and problem-solving skills. - High attention to detail and accuracy in handling financial data and legal documentation. - Proficiency in financial systems, trust accounting platforms, and Microsoft Office Suite. - Strong written and verbal communication skills. - Professional certifications such as CCTS (Certified Corporate Trust Specialist) or CTFA are a plus. Benefits - Flexible remote work environment - Competitive hourly compensation - Opportunities for professional growth and certification support - Exposure to complex financial instruments and transactions - Collaborative and professional team culture

Role Description The Global Services Specialist is responsible for supporting and optimizing service delivery across international operations. This role ensures seamless coordination between global clients, internal teams, and external partners while maintaining high standards of service quality and compliance. The ideal candidate is detail-oriented, adaptable, and experienced in working within cross-border environments. - Coordinate global service operations across multiple regions, ensuring efficiency and consistency. - Act as a primary liaison for international clients, delivering timely and professional communication. - Monitor service delivery performance and ensure compliance with established service-level agreements (SLAs). - Collaborate with cross-functional teams including operations, customer support, logistics, and compliance. - Maintain accurate documentation of service processes, transactions, and communications. - Assist in onboarding global clients and partners, ensuring smooth integration into service workflows. - Identify operational inefficiencies and recommend improvements to enhance service delivery. - Ensure adherence to international regulatory standards, company policies, and best practices. - Prepare reports and analyze key performance indicators (KPIs) related to service operations. Qualifications - Bachelor's degree in Business Administration, International Business, Communications, or a related field. - 3–5+ years of experience in global operations, service delivery, or client support roles. - Experience working with international clients or distributed teams. - Strong verbal and written communication skills with cross-cultural awareness. - Excellent organizational, analytical, and multitasking abilities. - Proficiency in Microsoft Office Suite and CRM/service management tools. - Ability to work flexible hours when needed to support global time zones. Requirements - Experience in industries such as logistics, SaaS, fintech, or professional services. - Knowledge of international compliance, trade regulations, or cross-border workflows. - Familiarity with data reporting tools and dashboards. Core Competencies - Global Mindset & Cultural Awareness - Customer Service Excellence - Process Improvement & Efficiency - Problem-Solving & Critical Thinking - Time Management & Organization - Remote Collaboration & Communication Benefits - Fully remote work environment with flexible scheduling - Competitive hourly compensation - Opportunities for career growth in global operations - Exposure to international markets and business practices - Inclusive and collaborative team culture

Role Description We are seeking an experienced and results-driven System Test Manager to lead and oversee all testing activities across complex systems and applications. This role is responsible for ensuring product quality, reliability, and performance through the development and execution of comprehensive testing strategies. The ideal candidate possesses strong leadership capabilities, deep technical knowledge, and a proven track record in managing end-to-end testing processes within a remote environment. - Develop and implement system testing strategies, plans, and methodologies aligned with business and technical requirements. - Lead, mentor, and manage a team of QA engineers and test analysts. - Oversee test planning, test case development, test execution, and defect management processes. - Collaborate with product managers, developers, and stakeholders to define acceptance criteria and quality standards. - Ensure comprehensive test coverage across functional, integration, regression, performance, and user acceptance testing (UAT). - Manage test environments, test data, and testing tools to support efficient execution. - Identify risks, track defects, and provide regular status reports to leadership. - Implement and promote automation frameworks to improve testing efficiency and scalability. - Ensure compliance with industry standards, security protocols, and regulatory requirements. - Drive continuous improvement in testing processes, tools, and quality assurance practices. Qualifications - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. - 6–10+ years of experience in software testing/quality assurance, with at least 2–3 years in a leadership or management role. - Strong understanding of software development life cycle (SDLC) and testing methodologies. - Proven experience with test management tools (e.g., JIRA, TestRail, HP ALM) and automation frameworks. - Experience in performance testing, API testing, and system integration testing. - Knowledge of programming/scripting languages (e.g., Java, Python, or JavaScript) is preferred. - Excellent leadership, communication, and stakeholder management skills. - ISTQB certification or equivalent is a plus. - Experience working in Agile/Scrum environments and distributed teams. Benefits - Flexible remote work environment - Competitive hourly compensation - Opportunities for leadership growth and career advancement - Access to modern testing tools and technologies - Collaborative and innovative team culture

Role Description We are seeking a reliable and customer-focused IT Service Desk Specialist to provide first-level technical support and ensure seamless IT operations for end users. This role is responsible for troubleshooting hardware and software issues, resolving service requests, and maintaining a high standard of customer service in a remote work environment. The ideal candidate has strong problem-solving skills, technical aptitude, and a passion for helping users. - Serve as the first point of contact for IT support requests via phone, email, or ticketing systems. - Diagnose and resolve hardware, software, and network issues in a timely manner. - Manage and prioritize incoming tickets, ensuring adherence to service-level agreements (SLAs). - Provide support for operating systems, applications, and remote access tools. - Escalate complex technical issues to higher-level support teams when necessary. - Document incidents, resolutions, and processes accurately in the ticketing system. - Assist with user account management, including password resets and access provisioning. - Support onboarding and offboarding of employees by configuring systems and equipment. - Maintain knowledge base articles and contribute to process improvements. - Ensure compliance with IT security policies and best practices. Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). - 1–4+ years of experience in IT support, help desk, or service desk roles. - Strong knowledge of Windows/macOS environments and common business applications. - Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management). - Basic understanding of networking concepts (TCP/IP, VPNs, DNS, DHCP). - Excellent troubleshooting and problem-solving skills. - Strong communication and interpersonal abilities. - Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus. - Ability to work independently in a remote and fast-paced environment. Core Competencies - Technical Troubleshooting - Customer Service Excellence - Time Management & Prioritization - Attention to Detail - Communication Skills - Adaptability in Remote Work Environments Benefits - Flexible remote work environment - Competitive hourly compensation - Opportunities for certification and career advancement - Supportive and collaborative team culture - Access to modern IT tools and systems

Role Description We are seeking a highly analytical and detail-oriented Estimator to prepare accurate cost estimates for projects across various stages of development. In this role, you will evaluate project specifications, analyze costs, and collaborate with cross-functional teams to ensure competitive and realistic pricing. The ideal candidate has strong numerical skills, industry knowledge, and the ability to interpret technical documents and project requirements effectively. - Prepare detailed cost estimates based on project scope, drawings, and specifications - Analyze labor, material, equipment, and subcontractor costs - Review bid documents, contracts, and project plans for accuracy and completeness - Collaborate with project managers, engineers, and procurement teams - Solicit and evaluate vendor and subcontractor quotes - Identify potential cost risks and provide mitigation strategies - Maintain cost databases and historical pricing records - Assist in bid preparation, submission, and follow-up - Ensure estimates align with company standards and profitability targets Qualifications - Bachelor's degree in Construction Management, Engineering, Finance, or a related field (or equivalent experience) - 3+ years of experience in estimating, cost analysis, or a similar role - Strong understanding of cost estimation techniques and project budgeting - Ability to read and interpret technical drawings and specifications - Proficiency in estimation software and Microsoft Excel - Excellent analytical, organizational, and problem-solving skills - Strong communication and collaboration abilities Requirements - Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered. Preferred Qualifications - Experience in construction, engineering, manufacturing, or infrastructure projects - Familiarity with tools such as Bluebeam, PlanSwift, or similar estimation software - Knowledge of industry pricing standards and cost control practices - Certification such as Certified Professional Estimator (CPE) is a plus Benefits - Flexible remote work environment - Health, dental, and vision insurance - 401(k) with company match - Paid Time Off (PTO) and wellness programs - Opportunities for career advancement and professional development Work Schedule - Flexible schedule (30–40 hours per week) - Core collaboration hours aligned with U.S. time zones - Additional hours may be required during bid submission deadlines Equal Opportunity Statement We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration without regard to protected characteristics.

Role Description We are seeking a strategic and results-driven Operations Manager to oversee and optimize daily business operations. This role is responsible for improving operational efficiency, managing cross-functional processes, and ensuring that business objectives are achieved effectively and consistently. The ideal candidate is a strong leader with experience in process improvement, team coordination, and performance management, capable of driving operational excellence in a remote environment. - Oversee day-to-day operations to ensure efficiency, quality, and consistency - Develop and implement operational strategies, policies, and procedures - Monitor key performance indicators (KPIs) and drive continuous improvement initiatives - Collaborate with leadership, product, finance, and HR teams to align operational goals - Manage budgets, resource allocation, and operational forecasting - Identify process inefficiencies and implement scalable solutions - Lead and mentor cross-functional teams in a remote work environment - Ensure compliance with company policies, industry regulations, and standards - Oversee vendor management and external partnerships - Prepare reports and provide insights to executive leadership Qualifications - Bachelor's degree in Business Administration, Operations Management, or a related field - 5+ years of experience in operations, business management, or a similar leadership role - Proven experience managing teams and improving operational processes - Strong analytical and problem-solving skills - Experience working in remote or distributed team environments - Excellent communication, leadership, and organizational abilities - Proficiency with project management and operations tools (e.g., Asana, Jira, Monday.com) Requirements - Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered. Preferred Qualifications - Experience in technology, SaaS, or fast-paced startup environments - Familiarity with data analysis and reporting tools (e.g., Tableau, Power BI) - MBA or relevant professional certifications (e.g., PMP, Lean Six Sigma) - Strong background in process automation and operational scaling Benefits - Flexible remote work environment - Health, dental, and vision insurance - 401(k) with company match - Paid Time Off (PTO) and wellness programs - Leadership development and career growth opportunities Work Schedule - Flexible schedule (30–40 hours per week) - Core collaboration hours aligned with U.S. time zones - Occasional extended hours during critical operational cycles Equal Opportunity Statement We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment.

Role Description We are seeking a detail-oriented and innovative Product Development Specialist to support the design, development, and launch of high-quality products. In this role, you will collaborate with cross-functional teams including product management, engineering, marketing, and operations to ensure successful product lifecycle execution—from concept through market delivery. The ideal candidate has strong analytical skills, a solid understanding of product development processes, and the ability to translate business and customer needs into effective product solutions. - Support end-to-end product development activities, from ideation to launch - Collaborate with product managers, engineers, and designers to define product requirements and specifications - Conduct market research, competitor analysis, and customer feedback assessments - Assist in developing product roadmaps, timelines, and release plans - Coordinate cross-functional teams to ensure timely and successful product delivery - Track product performance metrics and recommend improvements - Document product features, workflows, and technical requirements - Support testing, validation, and quality assurance processes - Identify opportunities for product enhancements and process optimization Qualifications - Bachelor's degree in Business, Engineering, Product Management, or a related field - 3+ years of experience in product development, product operations, or a similar role - Strong understanding of product lifecycle management and development frameworks - Experience working in cross-functional teams within agile or hybrid environments - Excellent analytical, organizational, and communication skills - Proficiency with project management and collaboration tools (e.g., Jira, Asana, Trello) Requirements - Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered. Preferred Qualifications - Experience in technology, SaaS, or digital product environments - Familiarity with data analysis tools or basic SQL knowledge - Understanding of UX/UI principles and customer-centric design - Certifications in product management or project management (e.g., PMP, Agile) Benefits - Flexible remote work environment - Health, dental, and vision insurance - 401(k) with company match - Paid Time Off (PTO) and wellness programs - Professional development and training opportunities Work Schedule - Flexible schedule (30–40 hours per week) - Core collaboration hours aligned with U.S. time zones - Occasional extended hours during product launch cycles Equal Opportunity Statement We are committed to building an inclusive and diverse workforce. All qualified applicants will receive equal consideration for employment.

Role Description We are seeking a skilled and customer-focused Service Technician to provide remote technical support, maintenance guidance, and troubleshooting services. In this role, you will diagnose issues, guide end-users through resolutions, and ensure systems and equipment operate efficiently. The ideal candidate has strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer support in a remote environment. - Provide remote troubleshooting and technical support for equipment, systems, or software - Diagnose technical issues and guide customers through step-by-step solutions - Perform system diagnostics, maintenance recommendations, and performance checks - Document service requests, resolutions, and technical procedures - Escalate complex issues to engineering or specialized teams when necessary - Assist with installation guidance, configuration, and system updates - Maintain service logs and ensure compliance with company standards - Deliver excellent customer service and ensure client satisfaction - Support continuous improvement of service processes and documentation Qualifications - Associate or Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience) - 2+ years of experience in technical support, field service, or a similar role - Strong troubleshooting and diagnostic skills - Familiarity with remote support tools and service management systems - Ability to interpret technical manuals and documentation - Excellent communication and customer service skills - Strong attention to detail and organizational abilities Requirements - Candidates must be current residents of the United States and possess valid U.S. work authorization. Applications that do not meet this requirement will not be considered. Preferred Qualifications - Experience with specific equipment, systems, or software relevant to the industry - Certifications such as CompTIA A+, Network+, or similar technical credentials - Experience in remote service environments or help desk operations - Knowledge of system diagnostics and performance monitoring tools Benefits - Flexible remote work environment - Health, dental, and vision insurance - 401(k) with company match - Paid Time Off (PTO) and wellness programs - Ongoing training and certification support Work Schedule - Flexible schedule (30–40 hours per week) - Core collaboration hours aligned with U.S. time zones - Occasional extended hours for urgent service requests Equal Opportunity Statement We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment.

Role Description The Software Technical Support Specialist is responsible for providing technical assistance, troubleshooting, and customer support for software applications and systems. This role assists users with resolving software-related issues, maintaining system functionality, and ensuring a positive customer experience through timely and effective technical support. The Software Technical Support Specialist collaborates with engineering, product, QA, and customer success teams to identify solutions, escalate complex issues, and improve support processes in a fully remote environment. This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the U.S. Applications from individuals residing outside the United States will not be considered. Key Responsibilities - Provide technical support for software applications, platforms, and user systems - Diagnose and troubleshoot software issues through phone, email, chat, or remote support sessions - Document technical issues, resolutions, and support activities accurately - Escalate complex technical problems to engineering or development teams when necessary - Assist with software installations, updates, configurations, and user onboarding - Monitor support tickets and ensure timely issue resolution - Create and maintain support documentation, knowledge base articles, and user guides - Collaborate with internal teams to improve product performance and customer experience - Educate users on software functionality and best practices - Ensure compliance with company support standards and service-level agreements Qualifications - Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred - 2–5 years of experience in technical support, software support, help desk, or IT support roles - Strong troubleshooting and analytical skills - Excellent written and verbal communication abilities - Basic understanding of software systems, networking, and operating systems - Ability to explain technical concepts to non-technical users - Strong customer service and problem-solving skills - Ability to work independently and manage priorities in a remote environment Requirements - Must currently reside in the United States - Must be legally authorized to work in the United States - Applications from individuals residing outside the U.S. will not be considered Benefits - Comprehensive medical, dental, and vision insurance - 401(k) retirement plan with employer matching - Paid time off (PTO) including vacation, holidays, and sick leave - Life insurance and disability coverage - Flexible remote work environment - Professional development and certification reimbursement - Employee wellness and assistance programs - Potential performance-based bonuses and incentives

Role Description We are seeking an experienced and results-driven IT & Systems Lead to oversee and manage our organization's IT infrastructure, systems operations, and technical support functions. This leadership role is responsible for ensuring the reliability, security, and scalability of all IT systems while guiding a distributed technical team in a fully remote environment. The ideal candidate will possess strong technical expertise, leadership capabilities, and a proactive approach to system optimization and operational efficiency. - Lead and manage the organization's IT systems, infrastructure, and network operations - Oversee system performance, availability, and security across all platforms - Design, implement, and maintain scalable IT solutions aligned with business needs - Manage cloud environments (e.g., AWS, Azure, or GCP) and on-premise systems where applicable - Supervise and mentor IT support staff and system administrators - Establish and enforce IT policies, procedures, and security protocols - Monitor systems, troubleshoot issues, and ensure timely resolution of incidents - Collaborate with cross-functional teams to support business operations and technology initiatives - Manage vendor relationships, software licensing, and IT asset procurement - Ensure compliance with data protection regulations and internal governance standards Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) - 5+ years of experience in IT systems administration, infrastructure management, or related roles - Proven experience in a leadership or supervisory capacity - Strong knowledge of cloud platforms, networking, cybersecurity, and enterprise systems - Experience with system monitoring tools, virtualization, and automation frameworks - Excellent problem-solving, organizational, and communication skills Requirements - Candidates must be current residents of the United States and possess a valid U.S. work authorization or permit. Applications that do not meet this requirement will not be considered. Preferred Qualifications - Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, CompTIA Security+, or CISSP - Experience managing remote or distributed IT teams - Familiarity with DevOps practices and CI/CD pipelines Benefits - Flexible remote work environment - Health, dental, and vision insurance - 401(k) with company match - Paid Time Off (PTO) and wellness programs - Professional development and certification support Work Schedule - Flexible schedule (30–40 hours per week) - Core collaboration hours aligned with U.S. business operations - Occasional after-hours support may be required Equal Opportunity Statement We are committed to fostering a diverse and inclusive workplace. We encourage qualified candidates from all backgrounds to apply.