• Builds and Leads the Recruitment Partner Ecosystem • Identifies, evaluates, and selects Patient Recruitment Partners and Patient Advocacy Organizations (PAOs) based on therapeutic expertise, reach, compliance, and operational maturity. • Leads RFP/RFI processes, negotiates MSAs, SOWs, budgets, and performance-based agreements in partnership with Patient Recruitment and Legal, and onboards mission-aligned partners to expand community reach and improve access for underserved populations. • In collaboration with Campaign Managers, defines and oversees the recruitment partner strategy across all trials, aligning partner efforts with study needs and enrollment goals. • Establishes performance and compliance expectations (GCP, IRB, HIPAA, SOPs, etc...), serves as the primary partner liaison, and provides ongoing guidance while overseeing financial management, ROI analysis, forecasting, and audit readiness. • Continuously identifies inefficiencies and implements scalable, automated processes to support sustainable organizational growth. • Manages Partner and PAO Performance, Accountability, and Operational Execution • Owns performance management across Recruitment Partners and PAOs to ensure delivery against contracted screening and enrollment commitments outlined in SOWs. • Monitors recruitment funnel metrics, referral quality, pacing, and conversion rates to identify risks, gaps, and optimization opportunities, and drives corrective actions when performance falls short. • Conducts regular performance and business reviews to enforce accountability, ensure adherence to scope, compliance, quality, and mission alignment, and validate partner value. • Serves as the primary point of contact, building trust-based relationships while proactively resolving issues, aligning expectations, and co-developing improvement plans. • Strengthens operational efficiency and scalability by refining SOPs, workflows, and playbooks, and implementing automation and process improvements as appropriate. • Leads Cross-Functional Recruitment Strategy and Alignment • Partners closely with Patient Recruitment, Clinical Operations, Marketing, and Analytics to develop, align, and execute recruitment strategies across trials. • Drives cross-functional planning, prioritization, and decision-making to ensure recruitment approaches support study needs, enrollment goals, and organizational priorities. • Synthesizes data, operational insights, and industry trends into clear strategic recommendations and communicates progress, risks, and opportunities to leadership and trial teams to continuously refine recruitment strategy and maximize partner effectiveness.

• Own and manage relationships with key accounts, serving as the primary client contact. • Achieve or exceed monthly, quarterly, and annual sales quotas. • Develop a deep understanding of client objectives, business challenges, and success metrics. • Drive retention, upsell, and expansion opportunities across your portfolio. • Lead complex negotiations and manage renewals and contract discussions. • Develop strategic account plans and growth roadmaps for each key client. • Ensure a consistent, high-quality client experience across all touchpoints. • Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes. • Achieve and exceed individual revenue and growth targets. • Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations. • Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities. • Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation. • Leverage insights to shape account strategies and recommend new solutions. • Proactively identify and share process improvements and best practices. • Model Linnworks’ values of accountability, curiosity, and collaboration. • Participate in company-wide feedback and professional development initiatives. • Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.

• Collaborating across NMI (Product, Strategy, Marketing, and the revenue organization) to ground external conversations in real capabilities and roadmap direction, while identifying platform expansion priorities, profiling the partner and vendor landscape, prioritizing target companies, and driving engagement • Acting as NMI’s primary interface with a defined set of strategic external companies and their senior executives and key leaders, representing NMI with credibility, clarity, and consistency • Clearly and compellingly articulating NMI’s story: who we are, what we do, where we are going, and why it matters to each specific audience • Tailoring NMI’s message based on context, whether the counterparty is a potential partner, ecosystem influencer, referral source, marketplace vendor, acquisition target, or long-term strategic buyer • Building and maintaining senior-level relationships over time, with a focus on trust, relevance, and mutual value rather than short-term transactions • Developing and operationalizing a clear framework for how NMI evaluates external companies and determines the “best path” for each relationship (partner, acquire, sell to, co-develop, or monitor) • Ensuring NMI’s name, narrative, and reputation are consistently and proactively present with the right companies, founders, executives, and investors • Serving as the connective tissue internally, bringing market intelligence, relationship context, and strategic insight back into NMI to inform decision-making

• Introducing and placing new products with customers • Executing organizational initiatives and driving sales on key items with strategic customers for long-term growth • Handling larger, more strategic or high-value accounts • Establishing and maintaining customer relationships through daily corporate contact • Communicating pricing, product availability, and order management