Linnworks

The Junior Software Engineer is an early-career role focused on learning, contribution, and steady growth. This role exists to develop capable, confident engineers by providing structured support, clear expectations, and exposure to real production work. Junior engineers contribute to the codebase while learning good engineering practices, working closely with more experienced engineers. Key Responsibilities Engineering contribution Implement well-scoped tasks under guidance Write code that meets team standards for quality and testing Fix bugs and make incremental improvements Learn to work effectively with existing systems and tools Implement well-scoped tasks under guidance Write code that meets team standards for quality and testing Fix bugs and make incremental improvements Learn to work effectively with existing systems and tools Learning and development Actively seek feedback and apply it Learn from code reviews, pairing, and design discussions Build understanding of the product and its users Develop good habits around testing, documentation, and version control Actively seek feedback and apply it Learn from code reviews, pairing, and design discussions Build understanding of the product and its users Develop good habits around testing, documentation, and version control Collaboration Work closely with teammates and QA to understand quality expectations Communicate progress and blockers clearly Participate in team meetings and retrospectives Ask questions early rather than struggling in isolation Work closely with teammates and QA to understand quality expectations Communicate progress and blockers clearly Participate in team meetings and retrospectives Ask questions early rather than struggling in isolation What this role is not This is not an independent delivery role This is not an architecture or design authority role This is not a QA or testing ownership role Experience and Capabilities Some experience with software development (commercial, academic, or personal projects) Basic understanding of at least one relevant programming language or stack Willingness to learn and take feedback Clear communication and a collaborative mindset Why this role matters Junior engineers are the future capability of the organisation. Done well, this role: Builds strong engineers over time Improves team capacity sustainably

The Software Engineer is a reliable, independent contributor within an engineering team. This role exists to deliver well-implemented features and fixes with minimal supervision, while collaborating effectively with teammates and QA to ensure work is robust and maintainable. Engineering delivery Design and implement features and fixes within team scope Write clean, maintainable, well-tested code Take ownership of tasks from definition through completion Contribute to diagnosing and fixing production issues Design and implement features and fixes within team scope Write clean, maintainable, well-tested code Take ownership of tasks from definition through completion Contribute to diagnosing and fixing production issues Quality and collaboration Work with QA to ensure changes are testable and appropriately covered Participate actively in code reviews and design discussions Raise technical or quality concerns early Balance delivery speed with long-term maintainability Work with QA to ensure changes are testable and appropriately covered Participate actively in code reviews and design discussions Raise technical or quality concerns early Balance delivery speed with long-term maintainability Team contribution Support junior engineers through informal mentoring Share knowledge and contribute to team improvement Engage constructively in retrospectives and planning Support junior engineers through informal mentoring Share knowledge and contribute to team improvement Engage constructively in retrospectives and planning Software Engineers succeed by delivering consistently and collaborating well.

• Ensuring customers are successful • Establishing and maintaining solid business relationships within the client's organisation • Acting as the single point of contact for Linnworks’ larger and VIP clients • Conducting regular health checks to create account plans to deliver customer growth and value • Providing contextual advice on the best solution usage and execution • Proactively monitoring the platform to mitigate risks and increase performance and ROI • Delivering insightful, accurate, and detailed reports for the client • Monitoring, tracking, and evaluating performance • Supporting and delivering Linnworks Masterclass Follow-ups • Connecting with clients early in their Linnworks journey to ensure the First Value Journey is achieved • Partner closely with external agency partners that onboard and service new clients • Acting as a strategic liaison to ensure successful delivery and long-term value • Maintain strong, trusted relationships with both agencies and end clients • Provide strategic guidance, enablement, and best-practice support to agency partners to drive consistent, high-quality client outcomes • Monitor client health, adoption, and value realization across agency-led accounts, identifying risks and opportunities early • Collaborate cross-functionally with Sales and Product to align agency-delivered experiences with customer expectations and company standards • Serve as an escalation and problem-solving partner when agency-managed engagements require additional support or intervention • Customer advocacy - acting as the link between the customer and the product. • Providing feedback to the Product Team regarding customer experience • Providing advice and assistance to the Sales teams during contract renewal/upsell to help maximise the Lifetime Value (LTV) of clients • Working with the Support team to understand and analyze client-facing issues, allowing them to be efficiently resolved • Providing the Engineering team with clear examples when investigating new functional requirements • Working with other teams to troubleshoot issues, allowing them to be efficiently resolved • Continuously developing your own personal and professional skills • Participating in the Culture Amp review cycles to receive and provide helpful feedback

• Work directly with BDRs, AEs, and AMs to support prospecting, deal execution, account expansion, and renewals. • Provide just-in-time enablement for live deals, product launches, and competitive situations. • Join deal reviews, pipeline meetings, and forecast calls to identify gaps and deliver targeted enablement. • Own onboarding for BDRs, AEs, and AMs, including training plans, certifications, and role-specific ramp milestones. • Deliver live and virtual training sessions, workshops, role plays, and ongoing skill refreshers. • Create practical coaching resources and tools for frontline managers to use in 1:1s and team meetings. • Build, update, and maintain hands-on sales assets such as pitch decks, call scripts, talk tracks, email templates, battlecards, and playbooks. • Partner closely with Marketing and Product to translate product updates and messaging into sales-ready content. • Ensure enablement content is easy to find, up to date, and actively used by the sales team. • Support and administer sales enablement and training tools used by BDRs, AEs, and AMs. • Partner with Revenue Operations to improve sales workflows, playbooks, and CRM usage. • Monitor adoption and usage of tools and content and make adjustments based on feedback and performance. • Act as the execution layer between Sales and cross-functional teams, ensuring updates from Product, Marketing, and Customer Success are operationalized for sales. • Gather frontline feedback from BDRs, AEs, SEs, and AMs and bring insights back to cross-functional partners. • Support product launches, pricing changes, and GTM initiatives with clear, tactical sales enablement. • Track enablement effectiveness using practical metrics such as ramp time, content usage, meeting conversion, win rates, and expansion metrics. • Collect ongoing feedback from sales teams and managers to refine programs. Iterate quickly based on what’s working in the field.

• Own and manage relationships with key accounts, serving as the primary client contact. • Achieve or exceed monthly, quarterly, and annual sales quotas. • Develop a deep understanding of client objectives, business challenges, and success metrics. • Drive retention, upsell, and expansion opportunities across your portfolio. • Lead complex negotiations and manage renewals and contract discussions. • Develop strategic account plans and growth roadmaps for each key client. • Ensure a consistent, high-quality client experience across all touchpoints. • Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes. • Achieve and exceed individual revenue and growth targets. • Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations. • Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities. • Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation. • Leverage insights to shape account strategies and recommend new solutions. • Proactively identify and share process improvements and best practices. • Model Linnworks’ values of accountability, curiosity, and collaboration. • Participate in company-wide feedback and professional development initiatives. • Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.