• Monitor account health using dashboards, identifying data trends and potential shifts impacting the business. • Support development of the Account Health Scorecard, leveraging data tools to create standardized dashboards and templates. • Provide proactive support for the Director, Partner Success by monitoring data, highlighting opportunities or risks within the account and supporting development of materials to demonstrate value to the partner organization. • Lead and project manage implementation of new projects for each partner you are responsible for, including leading external facing meetings and driving the project to a successful launch. • Work cross functionally to identify other opportunities to demonstrate value for our payer partners, through examples like client testimonials, publications, other marketing materials, etc. • Provide day to day support for the payer partner organization as the first point of contact for issues with client complaints, data, reporting or other open items. • Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations. • Communicate regularly and proactively with internal stakeholders, providing transparency across Two Chairs on the health of each partner.

• Partner with the VP of Ecommerce to translate Honest’s growth objectives into a clear Amazon account strategy, inclusive of annual operating plans, category roadmaps, and Joint Business Plans (JBPs). • Own monthly, quarterly, and annual Amazon goals across revenue, net PPM, contribution margin, and market share. • Serve as the primary owner of the Amazon relationship, leading day-to-day engagement with Vendor Manager(s) across Beauty, HPC, and Fresh business. Maintaining connectivity with DMMs and Amazon cross-functional teams as needed. • Own full P&L responsibility for the Amazon business, actively managing Vendor Central financial levers including list price, trade terms, accruals, rebates, markdowns, shortages, and chargebacks to drive profitable growth. • Lead JBP execution, trade investment strategy, and annual negotiations in close partnership with Finance and Trade, ensuring alignment to Honest financial targets and Amazon category priorities. • Collaborate with Marketing team to plan, manage, and optimize Amazon Retail Media investments (Sponsored Products, Sponsored Brands, Sponsored Display) to support key initiatives, promotional events, and new item launches. • Use Vendor Central and third-party data platforms to analyze sales, profitability, share, traffic, and conversion, translating insights into clear actions across pricing, assortment, promotion, and media. • Own demand forecasting for Amazon, delivering accurate weekly, monthly, and annual forecasts inclusive of promotional and trade activity, in partnership with Demand Planning and Supply Chain teams. • Lead Amazon promotional execution across tentpole events and everyday programs, including Best Deals and Subscribe & Save, ensuring strong merchandising, operational readiness, and post-event reporting. • Monitor category and competitive performance on Amazon, identifying risks and opportunities related to pricing, assortment, promotions, content, and share of voice, and communicate actionable insights to Sales, Brand, and Marketing partners. • Provide regular business reporting and executive-level readouts, including weekly performance updates, monthly forecasts, and quarterly business reviews. • Act as a cross-functional connector, ensuring alignment across Sales, Finance, Marketing, Retail Media, Supply Chain, and Content to deliver consistent execution on Amazon.

• Expand and support strategic partnerships while owning partner success • Conduct QBRs and provide account support • Create impactful marketing assets like case studies, APIs, and sales collateral • Collaborate cross-functionally with Marketing, Revenue Operations, Accounting, and Legal to ensure partner success

• Serve as day-to-day client partner for smaller projects and support mid-level leaders across larger workstreams. • Own timelines, internal alignment, and cross-functional communication. • Lead MLR submissions and tracking with accuracy and attention to detail. • Draft agendas, run status meetings, capture next steps, and ensure follow-through. • Translate briefs and brand guidance into actionable project clarity for creative and production teams. • Ensure deliverables are accurate, on-time, and aligned with brand and regulatory standards. • Support financial tracking, budget alignment, and scope adherence. • Build foundational clinical and brand knowledge; utilize insights to improve deliverable quality. • Collaborate closely with the account team and creative/strategy/digital partners.