• Own and manage relationships with key accounts, serving as the primary client contact. • Achieve or exceed monthly, quarterly, and annual sales quotas. • Develop a deep understanding of client objectives, business challenges, and success metrics. • Drive retention, upsell, and expansion opportunities across your portfolio. • Lead complex negotiations and manage renewals and contract discussions. • Develop strategic account plans and growth roadmaps for each key client. • Ensure a consistent, high-quality client experience across all touchpoints. • Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes. • Achieve and exceed individual revenue and growth targets. • Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations. • Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities. • Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation. • Leverage insights to shape account strategies and recommend new solutions. • Proactively identify and share process improvements and best practices. • Model Linnworks’ values of accountability, curiosity, and collaboration. • Participate in company-wide feedback and professional development initiatives. • Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.

• Collaborating across NMI (Product, Strategy, Marketing, and the revenue organization) to ground external conversations in real capabilities and roadmap direction, while identifying platform expansion priorities, profiling the partner and vendor landscape, prioritizing target companies, and driving engagement • Acting as NMI’s primary interface with a defined set of strategic external companies and their senior executives and key leaders, representing NMI with credibility, clarity, and consistency • Clearly and compellingly articulating NMI’s story: who we are, what we do, where we are going, and why it matters to each specific audience • Tailoring NMI’s message based on context, whether the counterparty is a potential partner, ecosystem influencer, referral source, marketplace vendor, acquisition target, or long-term strategic buyer • Building and maintaining senior-level relationships over time, with a focus on trust, relevance, and mutual value rather than short-term transactions • Developing and operationalizing a clear framework for how NMI evaluates external companies and determines the “best path” for each relationship (partner, acquire, sell to, co-develop, or monitor) • Ensuring NMI’s name, narrative, and reputation are consistently and proactively present with the right companies, founders, executives, and investors • Serving as the connective tissue internally, bringing market intelligence, relationship context, and strategic insight back into NMI to inform decision-making

• Introducing and placing new products with customers • Executing organizational initiatives and driving sales on key items with strategic customers for long-term growth • Handling larger, more strategic or high-value accounts • Establishing and maintaining customer relationships through daily corporate contact • Communicating pricing, product availability, and order management

• Monitor account health using dashboards, identifying data trends and potential shifts impacting the business. • Support development of the Account Health Scorecard, leveraging data tools to create standardized dashboards and templates. • Provide proactive support for the Director, Partner Success by monitoring data, highlighting opportunities or risks within the account and supporting development of materials to demonstrate value to the partner organization. • Lead and project manage implementation of new projects for each partner you are responsible for, including leading external facing meetings and driving the project to a successful launch. • Work cross functionally to identify other opportunities to demonstrate value for our payer partners, through examples like client testimonials, publications, other marketing materials, etc. • Provide day to day support for the payer partner organization as the first point of contact for issues with client complaints, data, reporting or other open items. • Maintain and cultivate current partner relationships and develop new relationships with key stakeholders and subject matter experts within our partners’ organizations. • Communicate regularly and proactively with internal stakeholders, providing transparency across Two Chairs on the health of each partner.