• Manage process for collecting customer payments per invoice terms • Handle inbound and outbound e-mail and call communications • Establish relationship with customers to ensure timely payment of invoices • Understand and be able to explain contract pricing and billing practices • Process and review account adjustments • Reduce delinquency rate for customers • Enlist the efforts of customer success team and senior management when necessary to accelerate the collection process • Provide exceptional customer service by addressing client concerns and resolving disputes • Utilize tools to organize and report on collection activity

• Reviewing open accounts for needed collection efforts. • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Resolving client-billing problems and accounts receivable delinquency, applying good customer service • Collect customer payments in accordance with payment due dates. • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable billing and collection reports. • Provide timely follow-up on payment arrangements. • Email correspondence to customers to encourage payment of delinquent accounts. • Maintain and reconcile invoicing, contracts and accounts receivable data. • Timely processing and distribution of customer invoices. • Support finance staff with special projects and or administrative tasks where necessary.

• Contact consumers with past due balances and help them find a resolution. • Negotiate an acceptable payment arrangement for both parties while maintaining professionalism and empathy. • Perform at a minimum quality and collected fees level after 6 months of employment. • Transitioning to a performance-based bonuses model after initial training.

• Provides billing support to Patient Financial Services, performing duties which include reviewing and submitting claims to third party payors, performing account follow-up activities, updating information on account, etc. • Develops and maintains excellent working relationships with Cedars-Sinai Medical Network, Primary Care Clinical Departments, external clients, and patients. • Serves as liaison between CSRC Services and Clinical Departments in coordination of Department-Specific Responsibilities. • Review accounts on OCS report with providers to identify balances approved or declined for further collection activity. • Participates in department meetings and provides feedback to management on improving department processes.