• research and reconcile customer disputes, payments, credits, invoices, and contracts • monitor and track daily analysis of customer disputed invoices/short-payments on a high volume-based activity • analyze customer accounts based on purchases, payment history, credit worthiness, and business strategy • contact customers to secure payment on overdue balances • provide guidance and support to Sales and Operations Managers regarding aged accounts receivable • ensure compliance with SOP business rules, GAAP, and SOX requirements

• The Billing and Collections Specialist is responsible for the timely follow-up of claims billed and resolution of accounts. • Oversees the account receivables and maintain detailed/accurate account documentation. • Appeal and/or rebill all open, underpaid/unpaid claims thoroughly, accurately, promptly, and with all supporting documentation • Responsible for maintaining and updating payor billing and collection guidelines, fee schedules, etc. • Review, document, and resolve all incoming correspondence, payor calls, and payments; Assist as needed • Report all payor issues and/or denial trends to Lead/Supervisor • May work cross-functionally to complete multiple assignments • Other duties as assigned