Trusted technology partner for the financial sector
Collections Specialist
Location
Philippines
Posted
161 days ago
Salary
0
Seniority
Senior
Job Description
Collections Specialist
RFA
• Reviewing open accounts for needed collection efforts. • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Resolving client-billing problems and accounts receivable delinquency, applying good customer service • Collect customer payments in accordance with payment due dates. • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable billing and collection reports. • Provide timely follow-up on payment arrangements. • Email correspondence to customers to encourage payment of delinquent accounts. • Maintain and reconcile invoicing, contracts and accounts receivable data. • Timely processing and distribution of customer invoices. • Support finance staff with special projects and or administrative tasks where necessary.
Job Requirements
- Experience in a collections role with responsibility for frequent direct Client contact.
- Proficiency in Microsoft Office including Excel, Word and Access.
- Must have attention to detail with an eye for accuracy.
- Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
- High degree of integrity, including ability to successfully deal with sensitive or confidential information.
- Hands on, self-starting, disciplined, and detail-oriented individual with ability to work independently in a high-volume environment that requires a work product that is highly accurate and timely.
- Proficient with Microsoft Office software (Excel, Outlook, Word)
- Able to approach problems proactively and communicate solutions to others.
- Able to communicate with technical and non-technical professionals both internally and externally, including VP and C-Level professionals in a clear and concise manner.
- Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with others.
- Able to exhibit poise, composure and confidence when confronting stressful or high-pressure situations.
- Able to exhibit a strong commitment to dependability and reliability with the ability to gain the confidence and respect of Client base.
- Strong organizational skills.
- Able to work on simultaneous projects (multitask) and complete tasks in a timely manner with minimal supervision.
- Able to use logic and deductive reasoning in order to identify strengths and weaknesses of alternative solutions and approaches.
- Well-developed analytic and problem-solving skills.
- Preferred Qualifications:**
- Experience in accounting, billing, and or customer relationship management software.
- Experience in a telecommunications or IT Services environment is preferred
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