• Reviewing open accounts for needed collection efforts. • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Resolving client-billing problems and accounts receivable delinquency, applying good customer service • Collect customer payments in accordance with payment due dates. • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable billing and collection reports. • Provide timely follow-up on payment arrangements. • Email correspondence to customers to encourage payment of delinquent accounts. • Maintain and reconcile invoicing, contracts and accounts receivable data. • Timely processing and distribution of customer invoices. • Support finance staff with special projects and or administrative tasks where necessary.

• Contact consumers with past due balances and help them find a resolution. • Negotiate an acceptable payment arrangement for both parties while maintaining professionalism and empathy. • Perform at a minimum quality and collected fees level after 6 months of employment. • Transitioning to a performance-based bonuses model after initial training.

• Provides billing support to Patient Financial Services, performing duties which include reviewing and submitting claims to third party payors, performing account follow-up activities, updating information on account, etc. • Develops and maintains excellent working relationships with Cedars-Sinai Medical Network, Primary Care Clinical Departments, external clients, and patients. • Serves as liaison between CSRC Services and Clinical Departments in coordination of Department-Specific Responsibilities. • Review accounts on OCS report with providers to identify balances approved or declined for further collection activity. • Participates in department meetings and provides feedback to management on improving department processes.

• research and reconcile customer disputes, payments, credits, invoices, and contracts • monitor and track daily analysis of customer disputed invoices/short-payments on a high volume-based activity • analyze customer accounts based on purchases, payment history, credit worthiness, and business strategy • contact customers to secure payment on overdue balances • provide guidance and support to Sales and Operations Managers regarding aged accounts receivable • ensure compliance with SOP business rules, GAAP, and SOX requirements