• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment • Ensure overall customer satisfaction • Diagnose system problems and make repairs • Keep customer apprised of progress during maintenance or a down system situation • Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance • Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified • Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

• Install, maintain, and repair sophisticated chromatography and mass spectrometry instruments • Provide expert technical support and training to customers • Troubleshoot complex issues and ensure optimal instrument performance • Stay up-to-date with the latest advancements in analytical technologies • Contribute to the development and improvement of our service protocols • Collaborate with cross-functional teams to enhance customer satisfaction and product performance

• Resolves customer inquiries and complaints fairly and effectively • Provides product and service information to customers • Recommends and implements programs to support customer needs • Cooperates with Quality Management & Planning to ensure new products are set up in the system • Cooperates with TSS for ETO requests • Ensures correctness and completeness in cooperation with local entities and customers • May act as a lead, coordinating and facilitating the work of others, but is not a supervisor

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients • Support both Hardware and Software solutions • Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks • Train clients on Pitney Bowes equipment at the time of installation • Work in a 100% client facing capacity as a representative of Pitney Bowes • Cover a multi-zip code territory requiring significant windshield time • Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment • Maintain a safe and clean work environment