• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients • Support both Hardware and Software solutions • Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks • Train clients on Pitney Bowes equipment at the time of installation • Work in a 100% client facing capacity as a representative of Pitney Bowes • Cover a multi-zip code territory requiring significant windshield time • Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment • Maintain a safe and clean work environment

• Serve as the primary point of contact for customers in the Midwest • Provide onsite training, troubleshooting, and testing for plastic, steel, and aluminum closures • Build and maintain long-term customer relationships • Manage your own schedule and workload effectively

• Meeting daily service repair needs of customer’s equipment • Driving customer satisfaction through Service Excellence • Developing and maintaining strong interpersonal relationships with customer representatives • Advanced troubleshooting, installation, maintenance and service repair needs on designated equipment • Daily interface with doctors and technicians on equipment status issues • Maintaining daily communications with customers • Keeping up to date on administrative responsibilities • Identifying Sales opportunities and communicate to account team • Teaching and assisting other Field Engineers on advanced troubleshooting and technical fixes • Maintaining effective quality systems and programs compliant with ISO 9001 standard

• Plan and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties. • Provide advice on the use and care of instruments to customers, maintaining a high level of technical and customer management skill. • Maintain on-going communication with other Company staff and ensure adequate liaison with and support for the Sales team. • Plan & organize preventive maintenance visits. • Promptly complete and return relevant paperwork (and electronic evidence) associated with service visits and installations. • Attend and assist in the organization of training courses, meetings and seminars. • Provide assistance and advice to Field Service and Regional Service Manager on matters relevant to the Company’s area of business. • Maintain a positive and collaborative working relationship with other field service staff and the Sales force to ensure the customer needs are understood and met. • Maintain stocks of useable spares, regularly reviewing the stock to optimize stock holding in keeping with instruments serviced. • Ensure that tools and test equipment supplied by the Company are maintained in good and fully functional condition. • Maintain an up-to-date awareness of changes to instruments and the wider aspects of technology. • Complete allocated jobs in the shortest practical time. • Where work cannot be completed retain ownership to see through to completion. • Seek opportunities to expand the after-sales support business. • Active selling of Service Agreements and products, seeking opportunities for future business opportunities. • Comply with Environment, Health and Safety (EHS) Policy, laws, rules and procedures and completes all EHS training within agreed deadlines. • The role will be 100% customer facing, all tasks can be carried out from the field via the mobile tools provided or subject to sufficient progression may be required to participate in our remote diagnostics/fix program which would typically represent 20% of the working week.