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Knit logo
Knit

Knit helps researchers run agency-quality quant + qual research at DIY costs & speed, through Researcher-Driven AI.

Research Manager

ManagerManagerOtherRemoteSeniorTeam 11-50Since 2015H1B SponsorCompany SiteLinkedIn

Location

District of Columbia + 3 moreAll locations: District of Columbia | Illinois | New York | Texas

Posted

148 days ago

Salary

$115K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Research Manager

Knit

• Serving as the dedicated research lead for all customers’ projects (on assigned accounts) and serving as the ultimate accountable part for research project success • Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context to set up project success • Demonstrate a growth mindset as a solutions architect for customers, educating them on Knit’s research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success - escalating to Research Directors when needs exceed capabilities • Escalating needs to Research Directors to support troubleshooting when increased risk for project viability or customer impact occurs • Driving, maintaining, and enriching all customer context to improve Knit’s ability to meet the customers’ custom research needs • Being the final, customer-ready check and approver on all Knit final topline delivery and presenting the key insights and recommendations directly to the customers • Participating in continuous innovation on Knit’s AI product to minimize the delta between Knit’s AI output and a human researcher output • Driving on feedback collection on “the last mile” - uncovering and documenting what happens after Knit delivers a project to when it’s “stakeholder ready,” supporting Knit’s product vision in getting to stakeholder ready reports

Job Requirements

  • 5+ years of market research experience, with the majority of the time spent on the supplier side in a market research agency environment.
  • Experience leading discovery and scoping calls, writing and editing quant and qual questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder-ready insights topline & reports.
  • Ability to drive initiatives and outcomes in ambiguous environments, both for navigating complex customer needs and Knit internal business changes.
  • Proven track record successfully operating in an early stage startup (<50 employees) is a plus.
  • Proven track record of owning and supporting client relationships with customers at Enterprise, Fortune 500 US-based companies, specifically working with insights professionals to scope and achieve desired research outcomes, resulting in customer retention and growth.
  • Ability to drive initiatives and outcomes successfully in environments with competing priorities, multiple research projects on at a given time, and simultaneous internal business demands.

Benefits

  • Competitive salary
  • Equity Options
  • Healthcare (medical, dental, and vision)
  • Additional Coverage
  • Company laptop and one-time onboarding Technology Stipend
  • 401(k) with company match
  • Flexible time-off
  • Hybrid working

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