UMass Global

Role Description The One Stop Specialist I will knowledgably assist and continually support UMass Global Students with each of the various steps and processes experienced throughout the student lifecycle and beyond. They will provide high quality, customer focused service to all students, staff, and guests. Communicate and collaborate throughout the university One Stop community and perform other duties based on department needs. TYPE OF SUPERVISION: - Receive supervision from the One Stop Supervisor. - Supervision indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines. Position Duties and Responsibilities ESSENTIAL FUNCTIONS: - Financial Aid: - Acquire and demonstrate content knowledge regarding specific degree, credential, and certificate programs. - Pursue and demonstrate knowledge of the Federal Financial Aid program. - Serve as the main point of contact for students with the financial aid office. - Provide financial aid information to students regarding the application process, needs determination, verification, and status of their financial aid application in accordance with all applicable laws, regulations, and policies. - Work with Financial Aid Office to resolve information discrepancies. - Reconcile admission status with financial aid applications. - Complete funding plans based on student education plans. - Student Accounts/Business Services: - Assist students with various questions regarding their accounts including but not limited to payments, holds, and refunds. - Run student account reports, analyze student accounts and records for accuracy and completion. - Contact students regarding past due accounts and provide due diligence in collecting money owed to the university. - Student Services: - Perform student services functions including assisting students with registration questions/processes; add/drop procedures, graduation information and basic student application questions. - Input and track missing documents including Financial Responsibility Agreements (FRAs) and Interest Disclosure Statements. - Military Programs: - Provide information to military students regarding all applicable programs and services. - Collect & review all military program forms, build and maintain military student file of supporting eligibility documents and continued certification of enrollment for audit purposes. - Work with Military and VA Student Services staff to assist veteran students with any issues that may affect their attendance or benefits. - Other Duties: - Performs other duties, as assigned. Qualifications - Associate's degree or relevant combination of experience and education. - 2+ years previous experience in student financial aid, student accounts, customer service based positions or closely related field. - Bachelor’s degree in accounting or related field (desired). - Experience working in higher education preferred. - Knowledge of UMass Global University policies and procedures. Requirements - Outstanding customer service skills including interpersonal and active listening skills. - Analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations. - Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications. - Ability to work effectively independently and in a team environment while continually focusing on the needs of the students. - Ability to exercise appropriate personal initiative and accountability. - General familiarity working in database systems including data entry, queries and running reports. - Ability to accurately perform key mathematical functions (e.g. addition, subtraction, multiplication, division). - Proven ability to execute instructions accurately and in a timely manner. - Strong administrative, organizational, and prioritization skills. - Exceptional follow-up, follow-through, and attention to details skills. - Demonstrated ability to work efficiently and complete tasks in a fast-paced environment amidst interruptions and fluctuating workloads. Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription and year-round wellness programs.

Role Description Under general direction from the Assistant Director of Admission and Evaluation, the Admission Service Representative is responsible for the processing of applications in the administrative computing system. The Admission Representative is responsible for successfully guiding the applicant through the admissions process and for representing Brandman in a positive and professional manner. Qualifications - Prefer experience working in an Admission or Registrar office in a Higher Education Institution or equivalent work experience. - Ability to perform accurate and efficient entry of data into administrative software. - Adequate typing skills to complete data entry requests in a timely manner. - Ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload. - Communication and interpersonal skills, with the ability to interact with diverse individuals and groups at all organizational levels. - Ability to organize and handle large quantities of work with accuracy and efficiency. - Ability to use tact and diplomacy and maintain a high level of confidentiality. - Knowledge of basic arithmetic computations. - Strong commitment to teamwork and customer service. Requirements - Position may be required to work flexible hours, particularly given campuses’ extended hours of operation. - May require occasional weekend and/or evening work. - All applicants are subject to a background check and criminal history review. - Working conditions are normal for an office environment. Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution. - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription, and year-round wellness programs.

Role Description The Faculty Relations Specialist II is responsible for processing approvals for all adjunct faculty and full-time faculty employed at UMass Global. They will collaborate across departments in the coordination of requests for teaching approvals, new hire business practices, collection of new hire documents and concierge and onboarding activities. Additionally, they will participate in auditing system data to identify inconsistencies and provide solutions to reconcile missing or incorrect data. TYPE OF SUPERVISION: - Receive general supervision from the Director, Faculty Approvals. - General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision. Qualifications - Bachelor’s degree or an equivalent combination of education and experience. - Minimum two years of previous related experience, such as: customer service, human resources, and/or administrative services. - Demonstrated ability to successfully perform Faculty Relations Specialist I duties. - Previous experience working in higher education; Knowledge of UMass Global University policies and procedures. Requirements - Strong customer service skills. - Outstanding interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations. - Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications. - Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of campus. - Ability to exercise appropriate personal initiative and accountability. - Ability to handle sensitive information in a confidential manner. - General familiarity working in database systems including data entry, queries and running reports. - Ability to create reports using advanced Excel knowledge including graphing, tables, charts, calculations, automation, vlookup, and pivot tables. - Proven ability to execute instructions accurately and in a timely manner. - Strong administrative, organizational, and prioritization skills. - Knowledge of University policies and procedures is desirable. - Ability to accurately perform key mathematical functions (e.g. addition, subtraction, multiplication, division). - Knowledge of Banner, LMS platforms (Blackboard a plus), and/or Workday database systems (desired). Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription and year-round wellness programs.

Role Description This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. Employees must be available for collaboration during core hours from 10am to 3pm (PST). Job Description TYPE OF SUPERVISION: - Receive general supervision from the Enrollment Services Manager. - General Supervision — indicates that the incumbent develops procedures for performance of a variety of duties; or performs complex duties within established policy guidelines. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: - Generate an engaging rapport with a high-volume of prospective students by providing excellent customer service in all interactions with potential students; represent UMass Global in a positive and professional manner by meeting or exceeding all key performance indicators (KPI’s). - Act as a subject matter expert when providing consultation or overcoming objections with prospective students. - Provide product and service information regarding admissions processes and/or requirements via phone and internet. - Manage difficult calls or tense situations with minimal escalation. - Consult with callers to determine the best resource for them at a high level; follow up with callers as necessary to ensure the highest levels of customer service. - Respond to inbound calls/inquiries, reply to prospective student needs and forward calls to appropriate personnel. - Gather and verify information to ensure accuracy of transactions (i.e. account details, name, address, etc.). - Access, read and accurately input information using a moderately complex computer system, including telephony and customer relationship management (CRM) systems. - Process requests and update account history to include proper documentation. - Organize, access, and deliver product information, and make scripted resale efforts. - Perform other duties, as assigned. Qualifications - Strong understanding of UMass Global University and its history, student population, and departments. - Strong listening skills. - Strong skill in all segments of a consultative sales call and coaching conversations. - Demonstrate excellent communication skills, both orally and in written form; ability to communicate across differences. - Polite and understandable telephone etiquette. - Capacity to empathize with others’ situations. - Aptitude to demonstrate self-control while engaging in difficult conversations. - Ability to learn and understand product details at a consumer level. - Ability to type 25+ wpm. - Ability to thrive and adapt in a fast-changing environment. - Ability to speak clearly and with good dictation. - Ability to work flexible hours, including evenings and weekends. - The ideal candidate will be a team player, results-oriented, customer-centered and will have strong communication and listening skills. Requirements - Associate’s degree, or equivalent combination of experience and education. - One year call center or customer service experience preferably in a call center environment. - Prior experience working in higher education, or consultative sales is a plus. Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription and year-round wellness programs.

Role Description School of Extended Education Adjunct Faculty - Clear Administrative Services Credential (CASC) Coach (Remote) - Provide 40 hours of coaching annually (4 hours per month average) - Contacts include via phone, email/text, and virtual coaching sessions - Collaboratively develop Individualized Induction Plan (IIP) with candidate - Provide ongoing coaching to facilitate leadership development according to the IIP Key Responsibilities: - Facilitate development of IIP goals, identification of Professional Development activities, and implementation of action plans based upon selected CPSEL standards - Facilitate problem solving, reflection, and communication - Assist in developing a leadership voice and shared vision - Facilitate thinking around the development of school culture - Model instructional coaching - Collaborate on monitoring systems - Facilitate thinking around professional learning supports to staff - Facilitate problem solving in aligning resources to support teaching and learning - Facilitate thinking regarding issues across systems - Facilitate thinking on technology tools and resources Qualifications - MA in Education - CA Clear Administrative Services Credential - Minimum 5 years’ experience in an administrative role (Asst. Principal, Principal, or District Office position) Requirements - Advance degree in Educational Administration, EDD (preferred) - Familiarity with coaching methods (preferred) - Experience mentoring or supervising students or candidates (preferred) Benefits - Work-Life Balance: Remote options and flexible schedules - Retirement: 403(b) plan with a Roth option - Education: Tuition discounts

Role Description The Search Engine Optimization (SEO) Specialist enhances the University’s online visibility and contributes to the digital marketing efforts. Responsible for the development and delivery of the University’s website with an emphasis on SEO, analysis, and compliance. Liaisons with IT department as a technical resource for the website and manages outside agencies, vendors, and tools related to website development and SEO. Qualifications - Bachelor’s degree or equivalent experience required. - 3+ years website content development, site maintenance and SEO experience. - Experience with Drupal content management system. - Experience utilizing Google Analytics, Search Console to track website performance. Requirements - Ability to prioritize work aligned with University goals and effectively communicate with stakeholders regarding timelines, scope, and strategic alignment. - A big picture thinker who understands the strategic implications of the website. - Proficient with SEO tools (Semrush, Siteimprove). - Technical knowledge of website architecture (experience with HTML Markup, CSS, JavaScript XML) a plus. - Ability to interpret analytics data for reporting. Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription and year-round wellness programs.

Role Description This position is temporary and its duration can range from 2 to 12 weeks. The Faculty Relations Specialist II is responsible for processing approvals for all adjunct faculty and full-time faculty employed at UMass Global. They will collaborate across departments in the coordination of requests for teaching approvals, new hire business practices, collection of new hire documents, and concierge and onboarding activities. Additionally, they will participate in auditing system data to identify inconsistencies and provide solutions to reconcile missing or incorrect data. Type of Supervision: Receive general supervision from the Director, Faculty Approvals. General Supervision indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision. Position Duties and Responsibilities Essential Functions - Recruiting and Onboarding: - Coordinates the posting of open positions for Faculty and Adjunct Faculty in Workday, including reviewing position descriptions, creating new requisitions, and closing requisitions as needed. - Monitors candidate workflow on open requisitions and supports Deans and faculty recruiters by responding to candidate questions, conducting reference checks, and drafting offer letters and contracts. - Facilitates the onboarding process for new Faculty and Adjunct Faculty by assisting with system access requests, auditing new hire paperwork, and collecting required records from new hires. - Provides training to new Faculty and Adjunct Faculty on various system access and commonly used sites, including training access, timesheet entry, SharePoint, and location of University policies and resources. - Approval and Administration: - Coordinates and assists with the approval process for Request for Teaching approvals (RTA) by answering questions, processing blanket approvals/changes, routing, and final communication. - Updates various systems when an RTA is approved. - Makes updates to records such as adding/removing holds, updating CVs, and adding new transcripts. - Processes terminations in systems and assists in collecting University equipment. - Updating Faculty Records: - Runs reports and inspects Faculty records across systems to ensure records align and investigates anomalies. - Maintains and reviews Faculty and Adjunct Faculty pay records, checking that allowances are added at the beginning of each session and any extra pay is added, based on the contract. - Creates and runs necessary reports to audit Adjunct Faculty time entry bi-weekly to identify missing timesheets and those who have submitted timesheets incorrectly. - Communicates with Adjunct Faculty when corrections are needed to a timesheet and collaborates with Payroll and Human Resources to make any needed corrections. - Develops training tools such as job aids and videos to support timekeeping tasks. - Responds to faculty data reporting inquiries from a variety of departments including IR, IT, Academic Administration, etc. - Ensures quality and functionality of systems by completing thorough user testing of new features, enhancements, and bug fixes. - Other Duties: - Perform other duties, as assigned. Qualifications - Bachelor’s degree or an equivalent combination of education and experience. - Minimum two years of previous related experience, such as customer service, human resources, and/or administrative services. - Demonstrated ability to successfully perform Faculty Relations Specialist I duties. - Previous experience working in higher education; Knowledge of UMass Global University policies and procedures. Requirements - Strong customer service skills. - Outstanding interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations. - Ability to communicate clearly and concisely with tact and diplomacy in all oral and written communications. - Ability to work effectively in a team environment and participate to get the job done, while continually focusing on the needs of campus. - Ability to exercise appropriate personal initiative and accountability. - Ability to handle sensitive information in a confidential manner. - General familiarity working in database systems including data entry, queries, and running reports. - Ability to create reports using advanced Excel knowledge including graphing, tables, charts, calculations, automation, VLOOKUP, and pivot tables. - Proven ability to execute instructions accurately and in a timely manner. - Strong administrative, organizational, and prioritization skills. - Knowledge of University policies and procedures is desirable. - Ability to accurately perform key mathematical functions (e.g., addition, subtraction, multiplication, division). - Knowledge of Banner, LMS platforms (Blackboard a plus), and/or Workday database systems (desired). Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription, and year-round wellness programs.

Role Description The Associate Dean of School of Health & Behavioral Sciences supports the Dean in advancing the vision, mission, and strategic plan of the institution. The Associate Dean plays a pivotal role in the operational leadership and administration of the school, assisting in the management of academic programs, accreditation readiness, faculty management, student engagement, and other operational activities. Working collaboratively with the Dean and other members of the leadership team, the Associate Dean promotes a culture of excellence, continuous improvement, and innovation. This position serves as a key representative of the School of Health & Behavioral Sciences within the institution and contributes to its engagement with external partners at the local, state, and national levels. Position Duties and Responsibilities Essential Functions: - Curriculum Oversight: - Implement curriculum revisions approved through university governance by coordinating with program directors and faculty to launch, modify or phase out programs and courses. - Coordinate faculty contributions to course content and incorporate feedback from students and external partners (employers, community organizations, professional practitioners) to update and improve the curriculum. - Review, approve, and maintain catalog content for School programs and courses to ensure accuracy, clarity, and alignment with approved curricula. - Support program and accreditation review activities by monitoring compliance with regulatory and accreditation standards, coordinating assessment of programs and courses, and documenting findings for continuous improvement. - Oversee ongoing review of program and course portfolios by managing review cycles, monitoring alignment with learning outcomes, incorporating elements that advance program development (such as certifications, experiential learning, and microcredentials), and recommending course revisions or inactivations as needed. - Advance academic quality by promoting consistent instruction and evaluation practices. - Faculty and Staff Oversight: - Support faculty staffing plans by recruiting and onboarding new faculty and addressing upcoming staffing changes, evaluating faculty performance, and making recommendations for promotions and reappointments. - Manage faculty workload plans and in-year adjustments to ensure adequate program and course coverage within School. - Supervise faculty directors, faculty and/or support staff, overseeing teaching quality, performance, and peer-mentoring structures. - Promote faculty growth by coordinating relevant professional development opportunities and fostering faculty engagement and a strong sense of academic community. - Foster an inclusive, student-centered learning environment by ensuring faculty comply with accessibility and policies impacting learner needs. - Academic Administration: - Maintain open communication and coordinate the flow of key academic and operational information across schools, faculty, staff, and support units. - Coordinate academic program operations by managing course scheduling and program documents, monitoring program performance, and collaborating with academic leaders to ensure aligned, high-quality curricula. - Ensure consistent implementation of academic policies and manage complex student issues, including escalations, appeals, and concerns, in collaboration with relevant university partners. - Represent the School on internal committees and at relevant professional associations, regulatory bodies, and accrediting agencies, as requested by the Dean. - Use data analytics to monitor key program and student success metrics, and apply findings to guide strategic improvements and reporting. - Use technology, including university approved AI tools, to enhance teaching, learning, and academic operations. - Fiscal Management: - Assist the Dean in managing School's fiscal affairs, including approval of faculty and staff expenses such as travel and professional development funds. - Provide input on budget planning, forecasting, and resource allocation. - Outreach: - Develop and maintain external partnerships and representations that promote the School’s programs and support its strategic goals. - Collaborate with internal stakeholders to align outreach, communications, and program materials with the School’s strategic goals. - Perform other duties, as assigned by Dean. Qualifications - Requires a Master’s degree from an accredited university related to one of the school’s disciplines. - Earned Doctorate Degree in Health Sciences, Public Health, or a related field preferred. - A minimum of five years of exemplary online teaching experience in higher education. - A minimum of three years of experience in online program and course development. - A minimum of three years of experience in the administration of online higher education programs (e.g., service in program or curriculum leadership, committee or governance roles, or faculty supervision/coordination). - Experience working effectively with non-traditional and adult learners. Requirements - Strong leadership and management skills, with the ability to guide teams, drive execution, and foster a culture of accountability, collaboration, and continuous improvement. - Strong strategic and operational capabilities in designing, implementing, and evaluating online academic initiatives across the academic life cycle (e.g., curriculum, faculty, students, assessment, accreditation, and quality). - Excellent communication and interpersonal skills, with the ability to build effective relationships across distributed academic, operational, and enterprise stakeholders. - Knowledge of online and hybrid learning modalities, learning technologies, and emerging trends that enhance teaching, learning, and student engagement. - Proficiency with data-informed decision-making, including interpreting academic and operational metrics to diagnose issues, identify trends, and improve outcomes. - Understanding of accreditation, assessment, and academic policy frameworks relevant to programs, with the ability to ensure compliance and alignment. - Commitment to fostering equitable, inclusive, student-centered learning environments that value diverse backgrounds and lived experiences. - Professional disposition characterized by emotional intelligence, discretion, resilience, and a growth mindset. Benefits - Medical, dental, and vision coverage with spending account options. - Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Life, disability, accident, legal, identity protection, and student debt support. - 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Counseling services, Free Calm Health subscription and year-round wellness programs.

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE The Project Director, Strategic Initiatives is a proactive and solutions-oriented leader who manages complex, cross-functional initiatives that support the university’s strategic plan. The role requires an innovative thinker who anticipates challenges, identifies creative solutions, and accelerates decision-making to keep initiatives on track. The role requires knowledge of academic and operational processes in non-traditional higher education universities to bring major initiatives to go-live. The position translates executive priorities into actionable workflows, secures institutional buy-in across academic and operational units, and drives timely completion of major initiatives. This is a full-time position with an initial 2-year term.TYPE OF SUPERVISION: Receive general direction from the Provost. General Direction — indicates that the incumbent receives guidance in terms of broad goals and overall objectives and is responsible for establishing the methods to attain them. Generally, the incumbent is in charge of an area of work; and typically formulates policy for this area but does not necessarily have final authority for approving policy. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Strategic Initiative Leadership & Project Management - Manage complex, institution-wide strategic initiatives requiring cross-unit coordination and accelerated timelines. - Develop comprehensive project plans, charters, timelines, workflows, and accountability structures. - Manage and coordinate leaders across academic and operational divisions, ensuring alignment of priorities, information flow, and timely decision-making. - Synthesize feedback and operational details from multiple units and translate them into clear, actionable recommendations, as appropriate. - Anticipate barriers, propose innovative solutions, and maintain momentum toward “go-live.” Cross-Functional Coordination & Institutional Alignment - Serve as a connector across university divisions, academic schools, governance bodies, and executive leadership to ensure alignment and clarity. - Facilitate cross-functional meetings and working groups, guiding leaders toward consensus and unified institutional direction. - Gather, analyze, and integrate input from unit leaders to produce concise summaries and recommended courses of action - Engage stakeholders early to secure institutional buy-in and ensure transparent communication of all decisions and timelines. Strategic Communication & Executive Decision Translation - Translate complex executive decisions into actionable, well-structured workflows for cross-functional teams. - Prepare recommendations for the Provost and other senior leaders as appropriate based on synthesized input from multiple divisions and diverse perspectives, highlighting options, impacts, and readiness considerations. - Provide concise executive-level briefings, reports, and presentations. - Maintain proactive, clear communication with all levels of the university to ensure shared understanding of timelines, deliverables, and decisions. Regulatory, Accreditation, & Non-Traditional Education Expertise - Apply, research, and rapidly learn unfamiliar regulatory or accreditation requirements as needed, ensuring accurate interpretation and integration into project plans - Ensure project plans incorporate federal regulations, accreditation standards, and governance requirements. - Collaborate with Academic Affairs, Financial Aid, Enrollment, Registrar, and Student Success to align compliance and operational requirements. - Translate regulatory and accreditation requirements into clear action steps for team leads and unit leaders. - Perform other duties, as assigned POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: - 5-7 years' experience in project management or strategic operations, with increasing responsibility, preferably in higher education. - Bachelor’s degree required. Master’s degree preferred in higher education, organizational leadership, or related field. - PMP Certification or similar certification preferred ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: - Demonstrated knowledge of non-traditional and online models serving working adult learners - Demonstrated knowledge of institutional planning, project lifecycles, including workflow design, timeline development, and cross-functional implementation - Strong analytical skills, with exceptional judgment and the ability to support rapid decision-making. - Excellent communication and facilitation skills able to engage stakeholders at all levels. - Strong proactive leadership skills that promote innovative problem-solving and outside-the-box thinking - Proven ability to coordinate and influence leaders at all levels across all university divisions. - Proven ability to think proactively, strategically, and creatively to overcome barriers - Proven ability to navigate ambiguous, fast-paced environments and guide teams through change. Machines, Tools, Equipment, Electronic Devices and Software: State what the incumbent will be required to use. Contact with Students: Occasional Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional SPECIAL REQUIREMENTS: Position may be required to work flexible hours particularly given the need to support students’ or stakeholders’ extended hours of operation and may require occasional weekend and/or evening work. Applicants for this position are subject to a background check and a criminal history review. This role is under a fixed term contract with a 2-year term. The hiring range for this position is $120,000 - $150,000 per year. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.

Please Note: Internal Employees, please access the Jobs Hub in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. Employees must be available for collaboration during core hours from 10am to 3pm (PST). ABOUT THE ROLE Responsible to advise undergraduate and graduate students regarding program and course requirements. Develop a strong rapport with assigned students, track and report student data and progress, maintain responsibility for student retention, and support the student in persistence through program completion. Communicate and collaborate throughout the university advising community and perform other duties based on department needs. Perform all duties in accordance with the University’s policies and procedures, all US state and federal laws and regulations, wherein the University operates.TYPE OF SUPERVISION: Receive supervision from the Academic Advising Supervisor. - Supervision — indicates that the incumbent performs a variety of routine duties within established policies and procedures or by referral to the supervisor’s guidelines. POSITION DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Academic Advising - Advise undergraduate and graduate students on the development of individual learning outcomes based on their skills, goals, responsibilities, and experiences. Encourage and direct students in utilizing web-based resources. - Maintain and review student records, update student database information, conduct data analysis, and respond to requests for information. Analyze and resolve student issues associated with program requirements and course scheduling by interpreting and applying academic policies. - Acquire and demonstrate content knowledge regarding specific degree, credential, and certificate programs. - Pursue and demonstrate knowledge of the National Academic Advising Association’s competency-based model of academic advising. - Support student enrollment efforts through collaboration with university partner offices Retention Management - Monitor individual student progress and perform proactive advising outreach to discuss academic issues, program completion, and career goals to support retention while ensuring compliance to standards, policies, and procedures. - Collaborate with the university community, including department meetings and departmental committees, to support students’ educational experience resulting in action plans leading to student persistence. - Prepare program summary analyses, evaluative reports, and recommendations to support retention initiatives. - Perform other duties, as assigned. POSITION SPECIFICATIONS AND REQUIREMENTS: EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES: - Bachelor’s Degree - 1 to 3 years’ experience with student advising or experience in a service-oriented environment. Experience in an educational setting preferred. - Experience in interpreting and applying academic policies for student degree requirements and academic progress. - Experience in resolving academic issues that also involve the career and life goals of the student. - Knowledge of learning needs of individual students based on their skills, abilities, and goals. ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES: - Excellent oral communication and writing skills to communicate clear, concise, and grammatically correct documents, reports, and correspondence. - Excellent interpersonal skills to interact with diverse constituents. - Strong organizational and analytical skills. - Required to maintain high level of confidentiality of student records. - Ability to abide by the ethical standards and guidelines for academic advising. - Ability to work both independently and as a team member. - Demonstrated ability to handle high volume and an ability to work in a dynamic and fast-paced environment. - Computer skills in the use of word processing, spreadsheet, database, electronic mail, and internet applications. - Strong attention to detail and accuracy. Desired: - Skill to develop creative and innovative solutions to complex student issues. General understanding of curriculum for degree, credential, and certificate programs. - Working knowledge of General Education and transfer requirements, with demonstrated ability to critically evaluate student records and transcripts. - Demonstrated knowledge of academic advising theories and principles - General knowledge of enrollment management and retention best practices and the ability to apply them to an adult learning environment. - Working knowledge of student information systems as related to student records and advising. - Experience using virtual meeting platforms - Working knowledge of and experience in the application of adult learning principles and higher education policies. - Understanding and ability to apply the competency-based model of academic advising as endorsed by the National Academic Advising Association. Machines, Tools, Equipment, Electronic Devices and Software: Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook. Contact with Students: Frequent Contact with Faculty and/or Staff: Frequent Contact with Community and Vendors: Occasional The hiring range for this position is $21.00 - $23.60 per hour. Offers are determined by a variety of factors, including but not limited to geographical location, knowledge, skills, years & depth of experience, and equity with internal team members. BENEFITS AND PERKS At the University of Massachusetts Global, we support your total well-being with flexible and meaningful benefits: - Health: Medical, dental, and vision coverage with spending account options. - Work-Life Balance: Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break. - Financial Security: Life, disability, accident, legal, identity protection, and student debt support. - Retirement: 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution! - Education: Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer. - Wellness: Counseling services, Free Calm Health subscription and year-round wellness programs. Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, race (including hairstyle/texture, protective hairstyles, braids, locks, and twists), color, religion (including religious observance, belief, practice dress and grooming practices), citizenship, pregnancy (including temporary physical or mental limitations related to, affected by, or arising out of pregnancy, childbirth, or any related medical conditions), sex, gender identity, gender expression, transgender status, national origin, ancestry, physical and/or mental disability, legally-protected medical condition, military (past, present or prospective) status, veteran status, marital status, sexual orientation, sexual and reproductive health, genetic information, or any other characteristic protected by local, State or Federal law. Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at recruiting@umassglobal.edu.