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Senior System Configuration Analyst

AnalystAnalystOtherRemoteSeniorTeam 501-1,000Since 1997H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

151 days ago

Salary

$107.9K - $172.6K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishAWSITSMKubernetesOpenShiftServiceNow

Job Description

Senior System Configuration Analyst

E-Verify Program

• Own and manage the Configuration Management System (CMS), including the ServiceNow CMDB and ITOM modules (Discovery, Service Mapping, Event Management) • Lead CMDB upgrades, migrations, and lifecycle management to maintain platform stability and data integrity • Serve as the key liaison between IT service teams, ServiceNow platform teams, and business owners to align configuration data with business processes and service definitions • Build and maintain strong relationships with ServiceNow module owners to ensure configuration data supports desired business outcomes • Translate complex CMDB and ITOM concepts into clear, business‑focused language for non‑technical stakeholders • Define, govern, and enforce ITIL Configuration Management processes to ensure an accurate, trusted CMDB • Design and maintain CMDB architecture, including discovery patterns, data models, CI relationships, service mapping, and access controls • Integrate patching and vulnerability data (e.g., cloud patching, Tenable) across cloud, infrastructure, and containerized environments • Evolve CMDB and discovery capabilities to support modern platforms such as AWS, Kubernetes, and OpenShift • Monitor and validate CMDB accuracy, discovery results, performance, and capacity; drive remediation of inconsistencies • Ensure all authorized Change, Release, Discovery, and Cloud activities are accurately reflected in the CMDB • Provide reporting, audits, and continuous improvement recommendations while operating effectively in a matrixed, shared‑ownership environment

Job Requirements

  • Experience working in a ServiceNow CMDB environment
  • Understanding of service mapping concepts and business service relationships
  • Understanding of cloud platforms (AWS) and knowledge of container technologies (Kubernetes or OpenShift)
  • Bachelor's degree or advanced degree
  • 5+ years of experience in related field
  • In lieu of degree, 7+ years of experience in related field
  • Familiarity with ITIL or ITSM frameworks certifications
  • ServiceNow and/or ITIL certifications

Benefits

  • Medical, dental, and vision coverage along with numerous health and wellness programs
  • Parental leave and support plus adoption and surrogacy assistance
  • Career development programs and tuition reimbursement for continued education
  • 401k match including an annual company contribution

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