This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior IT Operations Engineer II, you will ensure that the organization’s IT infrastructure and systems remain reliable, secure, and performing at peak efficiency. This role sits at the intersection of traditional systems administration and modern DevOps, focusing on maintaining uptime, automating manual processes, and supporting the scalability of digital services while upholding rigorous compliance standards. You are responsible for the health and stability of our production environments. You will be a key driver in defining, documenting, and implementing Standard Operating Procedures (SOPs) across all critical IT systems. Beyond reactive troubleshooting, you will proactively design resilient systems that prevent issues before they occur, championing a culture of continuous improvement through automation and the mentorship of junior engineers. As a strategic partner to Product, Engineering, and Security teams, you will define and implement standard operating procedures for monitoring, disaster recovery, and change management, ensuring all systems remain robust, scalable, and fully audit-ready (ITGC, SOX, SOC II Type II, NIST, etc.). Primary Duties - Hybrid Infrastructure & Identity Development: Develop and deploy high-availability cloud computing architectures, spearheading critical initiatives including on-premise AD to Microsoft Entra migration, modernizing complex cloud network engineering. - Automation & Modernization: Drive operational efficiency by replacing manual intervention, leveraging advanced scripting (PowerShell, Python) to build scalable, self-healing production environments. Develop, modernize and manage the current VDI / Computing infrastructure in Azure. - System Reliability & Incident Governance: Lead the health of global systems through advanced observability (Datadog, Wiz, Sumo Logic), serving as the main contact for incident response, root-cause analysis (RCA), and the evolution of proactive monitoring frameworks. - Security, Compliance & Audit Readiness: Safeguard organizational assets by governing firewalls, automated patching, and security monitoring to ensure audit-readiness for ITGC, SOX, and SOC II Type II standards. - Resilience & Technical Standardization: Develop and validate robust Disaster Recovery (DR) and business continuity strategies to guarantee zero-downtime operations, supported by a comprehensive library of technical documentation and Standard Operating Procedures (SOPs). Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field. - 6+ years of experience in IT operations or similar roles with demonstrated expertise in system administration and cloud network management. - Strong analytical and problem-solving skills, with a focus on user satisfaction and system efficiency. Requirements - Strong proficiency in managing IT infrastructure and services, including security, network, and systems administration. - Experience with IT compliance frameworks and security protocols. - Excellent communication and interpersonal skills to effectively support and collaborate with various departments. - Experience leading complex projects, proactively identifying infrastructure gaps and driving solutions. - Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. - Availability for on-call duties 24x7 as necessary. Benefits - Flexible work schedules and the ability to work remotely are available for many roles. - Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners. - Robust time-off plan (21 days of PTO in your first year). - Two paid volunteer days and 11 paid holidays. - 12 weeks paid parental leave for all new parents. - Six weeks paid sabbatical after six years of service. - Educational Assistant Program and Clinical Employee Reimbursement Program. - 401(k) with up to 4% match. - Stock options. - And much more! Company Description Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.

• Monitor and support day‑to‑day mainframe storage operations across z/OS environments • Install, configure, maintain, and support z/OS storage software products (DFSMS, FDR, DFDSS, etc.) • Manage catalog structures, storage definitions, and hardware configuration definitions (HCD) • Provide on-call support and collaborate with cross-functional teams to resolve incidents, service requests, and change activities • Implement and support mainframe disaster recovery solutions, including GDPS, XRC, PPRC, and replication-based technologies • Troubleshoot performance issues using z/OS tooling (SMF, RMF, GTF) and storage monitoring tools • Administer enterprise-class storage platforms (IBM, HDS) and virtual tape systems (IBM TS7700, Oracle VSM7) • Perform data migrations using tools such as TDMF • Develop and maintain operational procedures, installation guides, and platform standards • Recommend improvements to enhance storage security, performance, and reliability • Contribute to training, knowledge sharing, and cross-skilling within the team.

Role Description We are seeking an Atlassian/Zendesk Administrator to serve as the backbone of our service delivery operations. This role is perfect for a platform power-user who understands that tools like Jira Cloud and Zendesk are most effective when aligned with global best practices. You will be responsible for ensuring our technical and support teams are aligned with systems using best practices across the board. Qualifications - Associate degree in computer science or equivalent experience required. Bachelor’s degree preferred. - 4+ years of experience with Jira Cloud and Zendesk administration. - Strong working knowledge of ITIL 4 (Certification preferred). - Experience with project management, advanced troubleshooting, and technical support for complex issues. Requirements - ITIL Process Alignment: Implement and manage core ITIL processes within the Jira and Zendesk environments, specifically: - Incident Management: Streamlining ticket intake and escalation. (Advanced) - Change Enablement: Managing the lifecycle of all changes to minimize risk. (Advanced) - Problem Management: Identifying root causes and preventing recurring incidents. (Advanced) - Service Request Management: Maintaining a high-velocity service desk for standard requests. (Advanced) - Ecosystem Expansion: Evaluate, install, and configure third-party plugins from the Atlassian Marketplace and Zendesk App Marketplace to extend platform functionality (e.g., advanced reporting, asset management, or time tracking). (Advanced) - Platform Administration: Act as the primary admin for Jira Cloud and Zendesk, ensuring high availability and optimal performance. (Expert) - Integrated Workflows: Manage the "bi-directional" flow of information between Zendesk (Customer Support) and Jira (Product/Engineering) to ensure developers have full context on customer issues. (Advanced) - Project Management and Coordination: - Lead smaller service management projects or own components of larger projects, coordinating with various teams to ensure successful implementation (Intermediate). - Document, maintain, and improve troubleshooting guides, "how-to" procedures, and support documentation (Intermediate). - Be available for on-call support, as assigned by the manager, in emergency situations (Intermediate). - Mentoring and Team Support: - Provide guidance and mentorship to other employees, helping them grow their proficiency and understanding of best practices within service management systems (Intermediate). - Stay up-to-date with emerging IT trends and technologies, proactively recommending new solutions to improve the team's effectiveness (Intermediate). - Perform other duties as assigned by the manager (Intermediate). Benefits - Medical Insurance - Vision Insurance - Dental Insurance - 401(k) Matching - Flexible Spending Accounts - Health Savings Accounts - Disability & Life Insurance - Employee Assistance Program - LegalShield - ID Shield - Commuter Reimbursement Plan - Tuition Reimbursement - Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment. - Wellable membership - Telescope Health (telehealth) through Accresa - Intellect (mental health) application - Employee engagement activities, including voluntary events, raffles, book club, and more!

• Administer user accounts, groups, and policies in Google Workspace and JumpCloud. • Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer. • Review and test SAML/SSO integrations for new applications. • Support JAMF Pro workflows including device profiles and app deployment. • Troubleshoot access, authentication, and provisioning issues escalated from Tier 1. • Escalate complex system issues to Systems Administrator II. • Collect requirements for new tools or workflows and support project planning. • Provide on‑site support 2–3 days per week within assigned region. • Travel as needed for hardware rollouts and network upgrades. • Maintain system and workflow documentation in Confluence. • Draft end‑user communications for updates and new releases.