• Administer user accounts, groups, and policies in Google Workspace and JumpCloud. • Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer. • Review and test SAML/SSO integrations for new applications. • Support JAMF Pro workflows including device profiles and app deployment. • Troubleshoot access, authentication, and provisioning issues escalated from Tier 1. • Escalate complex system issues to Systems Administrator II. • Collect requirements for new tools or workflows and support project planning. • Provide on‑site support 2–3 days per week within assigned region. • Travel as needed for hardware rollouts and network upgrades. • Maintain system and workflow documentation in Confluence. • Draft end‑user communications for updates and new releases.

• Configure and manage Jamf Pro policies, scripts, patching, and deployment automations. • Administer Meraki networks including VLANs, SSIDs, VPN, and site templates. • Manage advanced Google Workspace settings such as routing, DLP, and auditing. • Administer Zscaler, BeyondTrust, CrowdStrike, Paubox, and other security platforms. • Implement identity governance and least‑privilege frameworks. • Lead resolution of advanced Tier 3 incidents and provide root‑cause analysis. • Perform AWS and Google Cloud operational tasks including IAM and VM provisioning. • Build automation scripts using Python, Bash, or PowerShell. • Develop integrations between Salesforce, ContactZilla, Google External Directory, and other systems. • Lead system upgrades, deployment projects, and network improvements. • Approve major configuration changes initiated by SysAdmin I. • Maintain technical documentation, runbooks, and system diagrams.

• Act as Administrator and first line of support for D365 F&O environment throughout UAT, go-live, and post–implementation stabilization, ensuring reliable system performance. • Manage user access and security roles, maintaining compliance with Unilever’s IT and data governance standards. • Monitor and maintain batch jobs, integrations, and workflows, proactively identifying and resolving system issues. • Oversee environment lifecycle management, including sandbox refreshes, code deployments, updates, and patches using Lifecycle Services (LCS) and Azure DevOps. • Troubleshoot and resolve functional and technical issues, coordinating with internal teams, third party vendors, and Microsoft Support as needed. • Document and maintain system configurations, integrations, and standard operating procedures (SOPs), ensuring a robust knowledge base for ongoing operations. • Collaborate with the D365 Product Owner and cross-functional stakeholders (Finance, Operations, Supply Chain) to support enhancements, new module rollouts, and optimization projects. • Provide end-user support and training, ensuring adoption of D365 best practices and efficient day-to-day system use. • Ensure system security and compliance, enforcing segregation of duties, maintaining audit readiness, and supporting internal/external IT audits. • Drive continuous improvement, identifying opportunities to enhance business processes, automate workflows, and enhance compliance.

• Direct involvement in the administration and maintenance of systems infrastructure, with a focus on reliability, security and operational efficiency in a distributed environment with international integration. • Administration of Windows and Linux environments, including maintenance routines, performance tuning and security tasks; • Identity, access and policy management (Active Directory); • Operation and support of AWS environments; • Network infrastructure management (firewalls, VPNs, switches, links and connectivity); • Administration of essential services such as DNS, DHCP, web servers and file servers; • Execution, validation and periodic testing of backups and recovery procedures; • Infrastructure monitoring, incident response and troubleshooting; • Root cause analysis and implementation of fixes and improvements; • Organization and maintenance of technical documentation and operational standards; • Participation in on-call shifts/standby duty, when required.