• Lead customer projects from planning through to delivery, ensuring quality and compliance. • Translate customer processes into digital workflows using validation software. • Act as the main technical contact for assigned projects, supporting both customers and internal teams. • Contribute to internal documentation, training, and process improvements. • Represent Kneat within customer organisations, building strong relationships and acting as a trusted advisor. • Engage with customer stakeholders (remotely and/or onsite) to understand business objectives and influence decision makers, providing ongoing technical and strategic guidance to maximise customer value. • Communicate clearly with stakeholders and support knowledge sharing across teams. • Apply strong understanding of validation principles and industry standards to project work. • Deliver training and guidance to internal and external users on platform functionality. • Support onboarding and mentorship of junior team members. • Influencing executive stakeholders and supporting commercial conversations.

• Install, configure, and test hardware systems, including people counting sensors and peripherals. • Conduct site surveys to assess requirements for safe and efficient installations. • Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. • Carry out scheduled maintenance and system upgrades. • Maintain accurate documentation of all service activities, including reports and timesheets. • Liaise with internal teams to coordinate project timelines and resolve escalations. • Ensure compliance with company standards and health & safety regulations during all field activities. • Represent the company professionally, delivering timely and courteous service. • Participate in weekend on-call rotation for remote support.

• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines. • Creates a project plan outlining the roles and responsibilities needed to meet customer goals. • Ensures the completion of key milestones to achieve customer goals. • Communicating with clients throughout the implementation process. • Ensuring that the project team is aware of key deliverables and project milestones. • Demonstrates well-rounded knowledge of Raptor products and training approaches. • Manages complex implementations with small-market customers. • Adheres to departmental process and procedure and maintains systems of record.

• Lead end-to-end process mining implementation projects • Design, configure, and deploy process mining solutions • Conduct process discovery and analysis workshops with clients • Mentor junior consultants and team members • Present findings and actionable recommendations to executive stakeholders