Raptor Technologies

Role Description The Technical Trainer will provide onsite and virtual trainings and consultations to ensure proper usage of Raptor software solutions. This role will travel to school districts across the country and work with K12 staff ranging from front office workers and teachers to district administrators and superintendents. This individual should be comfortable presenting to non-technical audiences ranging from 50-200 people and be able to adjust their delivery to support a wide range of K12 staff. Trainings are provided via classroom-style sessions and practical drill applications. Onsite events often include policy consultations, facility walk-throughs and assessments, tabletops, and full-scale exercises. Responsibilities - Plans, prepares, and delivers curriculum and instructional materials that facilitate active learning in both a virtual and classroom setting. - Provides training content, agenda, and schedules to achieve district objectives. - Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary. - Conducting sound/microphone checks ahead of onsite trainings. - Maintains technical knowledge by working closely with Implementation Engineers. - Ability to travel extensively (90% +). Qualifications - Strong public speaking skills. - Proficient with Microsoft Office Suite. - Bachelor’s degree in business, Information Technology, Engineering, Education, or Training. - Background in K12 Education and/or Law Enforcement/Safety would be ideal. Benefits - Remote-first philosophy. - Flexible paid time off. - Paid parental leave. - 11 Paid holidays per year. - Workplace flexibility. - Affordable health coverage (medical, dental, vision), paid 100% for employee only medical. - 401(k) employer contribution to help you plan for the future. - Company paid life insurance, STD, and LTD. - Pet insurance.

Title: Manager, Sales Development Location: Houston, Texas, United States Remote Job Description: About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. About the Role The US Sales Development Manager is responsible for sales development through research, prospecting, outbound lead generation, and inbound lead follow-up. The goal is to qualify sales prospects and get a meeting booked with a Sales Rep who will progress them through the sales funnel starting with a discovery call and then a product demonstration. The US Sales Development Manager will have established the trust of the team and has a passion for leading and mentoring. The US Sales Development Manager stays positive in challenging situations, keeps others motivated and serves as an advisor or subject matter expert to other members of the team. Responsibilities - Serve as the SDR team’s escalation point as needed and/or when a tie-breaking decision is needed  - Collaborate with the Sales Development leadership team on process and procedure creation and improvement  - Lead routine team meetings to ensure clear communication and coordination - Lead a work review process to ensure effectiveness and quality  - Hold regular one on one and performance management conversations with Inbound SDR team members - Ensure team is properly trained and developing skills necessary for meeting future goals and becoming prepared for future growth in the Company  - Provide mentorship and feedback to team that champions exceptional prospect experience  - Help translate high-level department goals into team and individual goals for staff; report on progress in the form of team performance metrics . - Maintain a world-class culture of responsibility and accountability, including effective coaching, recognition, and upholding performance standards  - Participate in the hiring process by conducting interviews and making recommendations for employment   - Other daily execution as needed, ensuring cross-dept collaboration & communication  Qualifications - Pattern of success in an SDR position, ideally in K12 SaaS - Demonstrated ability to effectively communicate, mentor, and influence in a peer group - Pragmatic with above-average problem-solving and creative solutioning abilities  - Strong business acumen  - Excellent mentoring, coaching and leadership skills (formally or informally)  - External candidates must have SDR leadership experience  What's in it for you? - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. - You will have access to a robust benefits package that includes: - Remote-first philosophy - Flexible paid time off - Paid parental leave 11 Paid holidays per year Workplace flexibility Affordable health coverage (medical, dental, vision), paid 100% for employee only medical 401(k) employer contribution to help you plan for the future Company paid life insurance, STD, and LTD Pet insurance - Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

• Meets with customers following the sale to demonstrate features and functions of the software. • Completes system configuration tasks as assigned by manager. • Manages routine implementations with small-market customers. • Demonstrates well-rounded knowledge of Raptor products. • Adheres to departmental process and procedure and maintains systems of record. • Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. • Send recap emails to provide clients with summaries of the call, additional resources and relevant information. • Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. • Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. • Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. • Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. • Other relevant tasks, as needed

• Assist the Accounting Manager in preparing financial statements in accordance with Generally Accepted Accounting Principles (GAAP) for Board and lender presentation. • Suggest and develop procedures and processes to improve efficiency and internal controls • Prepare journal entries and accompanying support • Prepare and maintain detailed reconciliations of all assigned general ledger accounts • Support an accurate and timely monthly, quarterly, and year end close • Ensure proper accounting of inventory transactions, analyze related price & qty variances • Prepare weekly and monthly bank reconciliations • Create and analyze ad-hoc reports, as needed • Assist with the annual audit by responding to audit requests and tax requests, as needed • Assist with acquisition due diligence and integration, as needed • Assist with sales tax filings and maintenance of Avalara system in partnership with revenue team. • Other relevant projects, as needed or assigned

• Manage the company's social media profiles and presence, including LinkedIn, Facebook, Instagram, and YouTube. • Regularly develop and post content to all social platforms. • Use Canva to create thoughtful and shareable content appropriate for specific networks to both spread our brand and our content and links. • Pull and edit clips from webinar recordings to repurpose into video content. • Ensure a thought leadership approach is taken when creating copy that represents our brand and builds engagement through meaningful conversations. • Review community engagement activity and respond professionally when appropriate. • Work alongside other marketers and content producers to share awareness of upcoming events and funding deadlines. • Explore new ways to engage and new social networks to reach our target buyers, including building our user groups.

About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. About the Role The Customer Success Manager role is responsible for providing a premier customer experience for our existing client base throughout the customer journey, including adoption, expansion, advocacy, and retention. The Customer Success Manager will work closely with their sales counterpart, Technical Support, and the Professional Service team to ensure that their clients are supported and informed. This is a remote position for candidates living in the West Coast of the United States. We prefer candidates in the following states: California, Arizona, New Mexico, Colorado, Nevada or Utah. Responsibilities - Drive customer success as the first point of contact for customers in named accounts - Monitor overall client utilization and success - Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution - Track and improve on churn rate and satisfaction scores in assigned accounts - Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities - Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis - Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities - Maintains in-depth knowledge of our products and stays up to date with ongoing product releases - Protect business with current partners to ensure they won’t be tempted to use a competitor - Other relevant projects as needed Qualifications - At least 3 years of experience in a Customer Success Manager role in a SaaS company is required - Outstanding relationship and rapport building abilities - Excellent verbal and written communication, presentation, and problem-solving skills - High degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is very dependable, and always approaches scenarios with a positive, customer centric, attitude - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes - Willingness and ability to work flexible hours - Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Salesforce and Gainsight experience is a plus! - Skilled at troubleshooting with a logical, systematic approach - Willing to travel up to 25% to visit clients - Located in either California, Arizona, New Mexico, Nevada, Utah or Colorado What's in it for you? - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. - You will have access to a robust benefits package that includes: - Remote-first philosophy - Flexible paid time off - Paid parental leave - 11 Paid holidays per year - Workplace flexibility - Affordable health coverage (medical, dental, vision), paid 100% for employee only medical - 401(k) employer contribution to help you plan for the future - Company paid life insurance, STD, and LTD - Pet insurance Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

• Serve as the district’s primary operational liaison and trusted advisor for Raptor safety solutions. • Build strong relationships with district and school stakeholders to support long-term partnership success. • Provide guidance on safety operations, system usage, adoption strategies, and best practices. • Partner with district leadership to support continuous improvement of safety initiatives and operational processes. • Support district preparedness efforts, including onsite support during reunification events or other safety related activities. • Conduct regular onsite visits to district campuses and facilities. • Monitor overall system health and identify opportunities to improve operational effectiveness and user experience. • Review outstanding support items and coordinate follow-up with internal teams when necessary. • Perform routine inspections and functionality checks of badges, gateways, beacons, and related devices, including work that will require climbing ladders and accessing equipment mounted in elevated locations. • Provide weekly visit summaries outlining activities, observations, recommendations, and next steps. • Deliver engaging onsite and virtual training sessions for school and district personnel. • Conduct Lunch & Learn sessions and ongoing educational opportunities to reinforce best practices and product utilization. • Support onboarding and training for new staff members using Raptor systems. • Collaborate with district leadership to align training initiatives with professional development schedules and operational goals. • Act as a knowledgeable resource for schools on day-to-day system usage and workflows. • Train designated campus personnel on badge replacement procedures and operational processes. • Support schools in maintaining badge inventory and replacement readiness. • Promote standardized processes and consistency across district campuses. • Assist school staff with operational questions and escalations related to Raptor solutions. • Partner with internal Client Success, Support, Product, and Implementation teams to advocate for customer needs. • Communicate customer feedback, operational trends, and improvement opportunities to internal stakeholders. • Help ensure a positive customer experience through proactive communication and follow-through.

• Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions. • Build strong relationships with school and district stakeholders to ensure successful system adoption and performance. • Provide consultation and guidance on best practices, system usage, and operational optimization. • Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments. • Diagnose and resolve technical issues related to devices, networks, and system integrations. • Coordinate with internal engineering and support teams when advanced troubleshooting is required. • Conduct onsite service visits to perform system diagnostics, repairs, and maintenance. • Perform preventative maintenance and system health checks to ensure reliable system performance. • Support product installations, upgrades, and configuration updates across customer locations. • Provide onsite and remote training sessions for school and district staff. • Help customers understand system functionality, troubleshooting steps, and operational best practices. • Support adoption of new features and product capabilities. • Document service activities, troubleshooting processes, and resolutions within internal systems. • Maintain inventory of service tools, replacement parts, and equipment. • Ensure all service activities align with company service standards and customer expectations.

About Us! Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance. About the Role The Customer Success Manager role is responsible for providing a premier customer experience for our existing client base throughout the customer journey, including adoption, expansion, advocacy, and retention. The Customer Success Manager will work closely with their sales counterpart, Technical Support, and the Professional Service team to ensure that their clients are supported and informed. This is a remote position for candidates living in Florida. Responsibilities - Drive customer success as the first point of contact for customers in named accounts - Monitor overall client utilization and success - Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution - Track and improve on churn rate and satisfaction scores in assigned accounts - Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities - Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis - Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities - Maintains in-depth knowledge of our products and stays up to date with ongoing product releases - Protect business with current partners to ensure they won’t be tempted to use a competitor - Other relevant projects as needed Qualifications - Approximately 3-5 years experience in a customer success role. - Outstanding relationship and rapport building abilities. - Excellent verbal and written communication, presentation, and problem-solving skills. - High degree of professionalism. Ideal candidate executes consistently in a high-volume environment, is very dependable, and always approaches scenarios with a positive, customer centric, attitude. - Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. - Willingness and ability to work flexible hours. - Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Salesforce and Gainsight experience is a plus! - Skilled at troubleshooting with a logical, systematic approach. - Willing to travel a least 25% to visit accounts. - Located in Florida What's in it for you? - You join the gold standard in school safety software. - You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe. - You will work with diverse teams made up of some of the best minds in the industry. - You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees. - You will have access to a robust benefits package that includes: - Remote-first philosophy - Flexible paid time off - Paid parental leave - 11 Paid holidays per year - Workplace flexibility - Affordable health coverage (medical, dental, vision), paid 100% for employee only medical - 401(k) employer contribution to help you plan for the future - Company paid life insurance, STD, and LTD - Pet insurance Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies. If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis. Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

• Drive customer success as the first point of contact for customers in named accounts • Monitor overall client utilization and success • Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution • Track and improve on churn rate and satisfaction scores in assigned accounts • Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions; develop and oversee mitigation measures to turn risks into opportunities • Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis • Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities • Maintains in-depth knowledge of our products and stays up to date with ongoing product releases • Protect business with current partners to ensure they won’t be tempted to use a competitor • Other relevant projects as needed