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Professional Services Engineer

EngineerEngineerOtherRemoteLeadTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

152 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Professional Services Engineer

Raptor Technologies

• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines. • Creates a project plan outlining the roles and responsibilities needed to meet customer goals. • Ensures the completion of key milestones to achieve customer goals. • Communicating with clients throughout the implementation process. • Ensuring that the project team is aware of key deliverables and project milestones. • Demonstrates well-rounded knowledge of Raptor products and training approaches. • Manages complex implementations with small-market customers. • Adheres to departmental process and procedure and maintains systems of record.

Job Requirements

  • Bachelor’s degree in a Business related or technical field.
  • 7+ years of experience in a technical implementation role in a SaaS organization.
  • Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects.
  • Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
  • Strong communicator, personable and collaborative.
  • Demonstrate maturity and acumen navigating business and professional environments.
  • Comfortable working independently.
  • Objective and goal-oriented professional who is used to achieving targets.
  • Demonstrated experience in leading business process reviews, design reviews and change management with clients.
  • Excellent hands-on skills with office productivity tools.
  • Proven ability to learn and a strong desire to learn.
  • Strong analytical and troubleshooting skills.
  • Exceptional interpersonal skills and ability to explain software to non-technical users.
  • The ability to travel up to 75% of the time.
  • Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

Benefits

  • Remote-first philosophy
  • Flexible paid time off
  • Paid parental leave
  • 11 Paid holidays per year
  • Workplace flexibility
  • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
  • 401(k) employer contribution to help you plan for the future
  • Company paid life insurance, STD, and LTD
  • Pet insurance

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