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Professional Services Engineer
Location
United States
Posted
152 days ago
Salary
0
Seniority
Lead
Job Description
Professional Services Engineer
Raptor Technologies
• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines. • Creates a project plan outlining the roles and responsibilities needed to meet customer goals. • Ensures the completion of key milestones to achieve customer goals. • Communicating with clients throughout the implementation process. • Ensuring that the project team is aware of key deliverables and project milestones. • Demonstrates well-rounded knowledge of Raptor products and training approaches. • Manages complex implementations with small-market customers. • Adheres to departmental process and procedure and maintains systems of record.
Job Requirements
- Bachelor’s degree in a Business related or technical field.
- 7+ years of experience in a technical implementation role in a SaaS organization.
- Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects.
- Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
- Strong communicator, personable and collaborative.
- Demonstrate maturity and acumen navigating business and professional environments.
- Comfortable working independently.
- Objective and goal-oriented professional who is used to achieving targets.
- Demonstrated experience in leading business process reviews, design reviews and change management with clients.
- Excellent hands-on skills with office productivity tools.
- Proven ability to learn and a strong desire to learn.
- Strong analytical and troubleshooting skills.
- Exceptional interpersonal skills and ability to explain software to non-technical users.
- The ability to travel up to 75% of the time.
- Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.
Benefits
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
- Pet insurance
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