• Install, configure, and test hardware systems, including people counting sensors and peripherals. • Conduct site surveys to assess requirements for safe and efficient installations. • Diagnose and resolve technical issues on-site or remotely, ensuring minimal downtime for clients. • Carry out scheduled maintenance and system upgrades. • Maintain accurate documentation of all service activities, including reports and timesheets. • Liaise with internal teams to coordinate project timelines and resolve escalations. • Ensure compliance with company standards and health & safety regulations during all field activities. • Represent the company professionally, delivering timely and courteous service. • Participate in weekend on-call rotation for remote support.

• Meets with clients following the sale to align on goals, priorities, stakeholders, and timelines. • Creates a project plan outlining the roles and responsibilities needed to meet customer goals. • Ensures the completion of key milestones to achieve customer goals. • Communicating with clients throughout the implementation process. • Ensuring that the project team is aware of key deliverables and project milestones. • Demonstrates well-rounded knowledge of Raptor products and training approaches. • Manages complex implementations with small-market customers. • Adheres to departmental process and procedure and maintains systems of record.

• Lead end-to-end process mining implementation projects • Design, configure, and deploy process mining solutions • Conduct process discovery and analysis workshops with clients • Mentor junior consultants and team members • Present findings and actionable recommendations to executive stakeholders

• Complete fire protection system designs for sprinkler, fire pump, fire alarm and mass notification systems under the direction of the designer of record with minimal supervision • Be responsible for project budgets and project work schedules • Perform hydraulic calculations for sprinkler and fire pump design • Analyze life safety requirements for buildings, including building code compliance, occupant load calculations and egress analysis • Perform on-site system evaluations and perform final system testing • Summarize submittals and contractor Requests For Information for review • Coordinate designs with other engineering disciplines