AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity. What We Offer: - Flexible time off policy - 401K Company match (up to 4% - dollar for dollar) - Professional development, training, and tuition reimbursement programs - Excellent medical, dental, vision, and life insurance policy options - Opportunities for career advancement with an industry leading company! We are seeking an Information Technology Project Manager-reporting directly to theDirector of Enterprise Business Applications. This position is based out of our global headquarters in Duncan, South Carolina. This is a remote position, some travel (Domestic & International) will be required per business/project needs estimated at 25%. The role of the IT Project Manager (PM) is to plan, execute, and finalize projects according to business and IT goals, and established deadlines and budget. This includes identifying resource requirements, ensuring resources are acquired and on-boarded efficiently, and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also build business cases in collaboration with business stakeholders, define project objectives, ensure policies, processes and procedures are effectively followed, and oversee quality control throughout the project life cycle. We are continuing to evolve/mature our internal IT project management processes and this position would support developing business requirements for ServiceNow and working with our team to develop, test and implement required changes/processes. Responsibilities - Define project scope, objectives and deliverables that support business goals in collaboration with senior management and stakeholders. - Build solid business cases in collaboration with business stakeholders. - Oversee and manage the portfolio of prioritized IT projects throughout the entire project lifecycle ensuring achievement of business cases. - Lead and manage IT projects through the entire project lifecycle. - Train team leaders and other project managers to ensure consistent project delivery in alignment with IT Project management processes. - Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. - Regularly report project status to project stakeholders. - Lead the Business Analysis of our internal Service Now requirements as we evolve our IT project management processes focused on our intake and prioritization of work processes Information Technology Application Knowledge: - Service Now – Information Technology Business Management is used as our IT project management tool - Microsoft Office - Microsoft SharePoint / Teams Personal Qualities - Strong leadership qualities and the ability to elicit cooperation from a wide variety of sources (including upper management, external customers and suppliers, business units and functional organizations) and ensure alignment to achieve project objectives and outcomes. - Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. - Experience at working both independently and in a team-oriented, collaborative environment is essential. - Persuasive, encouraging, and motivating. - Act as a change agent in pursuit of moving business and IT strategies forward. Qualifications - 4-year college/university degree in either information technology, computer science, software engineering, or business management. - Experience in successfully building an IT program management office in a global manufacturing environment. - 8-10 years direct work experience in a project management capacity, including all aspects of PM process development and execution. - 5-8 years direct experience leading IT projects. - Experience leading business transformation and organizational change management initiatives. - Excellent skill in combining project management practices with software development. - Exceptional skill in time management, multitasking, and attention to detail. - Proven leadership skills and excellent communication skills (oral, written and presentation). - Proven experience in developing compelling business cases and delivering expected ROIs. - Proven experience in delivering status reports and presentations to multiple stakeholders at all level of the organization.

Requisition Number: 104266 Project Manager   Location: You will have the flexibility to work fully remote from anywhere across the United States.   Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally   Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.   About the role   As a Project Manager, you will be responsible for managing project timelines, collaborating with internal and external stakeholders, and ensuring successful delivery of project milestones. We will count on you to have strong organizational skills, effective communication, and experience in vendor and stakeholder management. Along the way, you will get to: - Plan, execute, and oversee HCA projects from initiation through completion. - Develop and maintain detailed project plans, schedules, and milestone tracking. - Coordinate cross-functional teams and ensure alignment with project goals. - Facilitate regular status meetings and provide updates to stakeholders. - Identify and mitigate project risks and issues proactively. - Manage vendor relationships, including contract compliance, performance tracking, and issue resolution. - Ensure all project documentation is complete, accurate, and up to date. - Monitor project budgets and resource allocation. - Ensure compliance with HCA standards, policies, and regulatory requirements. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.     What we’re looking for - Bachelor’s degree in Business, Healthcare Administration, or related field. - 3+ years of project management experience, preferably in healthcare or related industries. - Strong understanding of project management methodologies (e.g., Agile, Waterfall). - Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira). - Excellent communication, leadership, and organizational skills. - PMP or similar certification is a plus.     What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:  - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.   But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.   Join us today, your ambITious journey starts here.   Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.   When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!   Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Gilbert || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||

Requisition Number: 104099 Project Manager Location: You will have the flexibility to work fully remote from anywhere across the US. Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Project Manager, you will be responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. We will count on you to provide visible leadership, accountability and authority over high profile projects and programs delivered to Insight clients or internal leadership. Along the way, you will get to: - Manage project and program teams to deliver highly visibly strategic solutions for our clients using waterfall, hybrid, and agile methodologies - Manage all aspects of the project lifecycle from initiation through close-out and transition - Help define and drive strategic direction of both Insight and our clients - Build key relationships with clients and leaders - Elicit and document project requirements - Mitigate risk and proactively work project issues - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Bachelor's degree (B. A.) from four-year college or university - 5 years’ related experience and/or training; or equivalent combination of education and experience in the IT services, IT Operations or professional services industry - Experience with hybrid methodologies and agile delivery of technical projects - PMP or Agile certification What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Project Management || None || Remote ||

Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This is a fully remote position-must be able to work any shift during business hours, currently Monday-Friday 7am-8pm EST SPECIFIC RESPONSIBLITIES: - Handle incoming technical support customer requests escalated by front-line support. - Serves as a customer care agent for an assigned customer base or product area. - Responds to customer inquiries received via telephone or online. - Answers routine to moderately complex questions, following established procedures. - Researches and troubleshoots customer requests, analyzes needs and: - Determines problem source (i.e., hardware, software, user access), - Resolves issues where possible, - Refers difficult and complex issues to internal technical experts, and/or - Refers issues to management, documents issues for future - Documents and reports on customer inquiries, status and resolution. - Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction. - Builds working relationships with customer representatives and with cross functional teams. QUALIFICATIONS: Minimum- - High School Diploma/GED and 3 years' experience in a related field. - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; - OR 5 years' experience in a related field - Ability to work flexible work hours/schedule. - Able to work independently and as a team to deliver on individual and business goals - Strong problem-solving capabilities - Strong technical troubleshooting skills - Excellent communication skills (verbal and written), with strong interpersonal skills and attention to detail. Preferred- - Experience using XML to investigate and resolve complex customer issues by querying internal databases is strongly preferred. - Ability to write and interpret XML queries to identify trends, troubleshoot data discrepancies, and support root cause analysis is strongly preferred. - Strong analytical skills with the ability to translate XML query results into actionable recommendations for support and product teams is strongly preferred. - Displays strong dependability and reliability - Ability to handle multiple competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. USD 20.10 - 30.10 per hour Compensation: Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.