Requisition Number: 104099 Project Manager Location: You will have the flexibility to work fully remote from anywhere across the US. Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a Project Manager, you will be responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. We will count on you to provide visible leadership, accountability and authority over high profile projects and programs delivered to Insight clients or internal leadership. Along the way, you will get to: - Manage project and program teams to deliver highly visibly strategic solutions for our clients using waterfall, hybrid, and agile methodologies - Manage all aspects of the project lifecycle from initiation through close-out and transition - Help define and drive strategic direction of both Insight and our clients - Build key relationships with clients and leaders - Elicit and document project requirements - Mitigate risk and proactively work project issues - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Bachelor's degree (B. A.) from four-year college or university - 5 years’ related experience and/or training; or equivalent combination of education and experience in the IT services, IT Operations or professional services industry - Experience with hybrid methodologies and agile delivery of technical projects - PMP or Agile certification What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired. The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Project Management || None || Remote ||

Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This is a fully remote position-must be able to work any shift during business hours, currently Monday-Friday 7am-8pm EST SPECIFIC RESPONSIBLITIES: - Handle incoming technical support customer requests escalated by front-line support. - Serves as a customer care agent for an assigned customer base or product area. - Responds to customer inquiries received via telephone or online. - Answers routine to moderately complex questions, following established procedures. - Researches and troubleshoots customer requests, analyzes needs and: - Determines problem source (i.e., hardware, software, user access), - Resolves issues where possible, - Refers difficult and complex issues to internal technical experts, and/or - Refers issues to management, documents issues for future - Documents and reports on customer inquiries, status and resolution. - Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction. - Builds working relationships with customer representatives and with cross functional teams. QUALIFICATIONS: Minimum- - High School Diploma/GED and 3 years' experience in a related field. - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; - OR 5 years' experience in a related field - Ability to work flexible work hours/schedule. - Able to work independently and as a team to deliver on individual and business goals - Strong problem-solving capabilities - Strong technical troubleshooting skills - Excellent communication skills (verbal and written), with strong interpersonal skills and attention to detail. Preferred- - Experience using XML to investigate and resolve complex customer issues by querying internal databases is strongly preferred. - Ability to write and interpret XML queries to identify trends, troubleshoot data discrepancies, and support root cause analysis is strongly preferred. - Strong analytical skills with the ability to translate XML query results into actionable recommendations for support and product teams is strongly preferred. - Displays strong dependability and reliability - Ability to handle multiple competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. USD 20.10 - 30.10 per hour Compensation: Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About the role The Practice Manager is responsible for owning the services costing and estimation process for Field Engineering engagements within Professional Services. This role ensures that services proposals accurately reflect the scope, effort, and resources required to successfully deliver infrastructure deployments and related field engineering services. You would be working closely with Solutions, Sales, Customer Engineering, Project Engineering, and Field Engineering leadership to translate technical scopes of work into structured services estimates that support pricing, staffing plans, and delivery planning. This role introduces a consistent estimation framework for Field Engineering services including site surveys, infrastructure deployments, migrations, dispatch support, and expert services. By centralizing estimation expertise, the organization improves forecasting accuracy, protects delivery margins, and enables Field Engineering leaders to focus on delivery execution rather than proposal development. What you'll be doing Services Costing and Estimation - Develop costing models that cover common Field Engineering activities including: - Rack installation and rack-and-stack deployments - Structured cabling and low voltage infrastructure installation - Infrastructure migrations and relocations - Site surveys and technical assessments - Dispatch and IMAC support - Field engineering expert services engagements - Ensure estimates align with defined Field Engineering delivery models and staffing structures. Proposal Support - Partner with Sales and Solutions teams during deal development to provide services estimates that support proposal creation and deal approvals. - Provide the services costing inputs used in: - Services proposals - Statements of work - Pricing discussions - Services scope documentation - Ensure that the services estimate accurately reflects the proposed deployment approach and technical scope. Standardization of Estimation Practices - Develop and maintain standardized estimation frameworks across Field Engineering services. - Establish reusable estimation templates for common engagement types and maintain costing models that reflect standard delivery practices, labor assumptions, and partner involvement. - Ensure services estimates are produced consistently across opportunities. Delivery Alignment - Work with Project Engineers and Field Engineering leadership to validate deployment assumptions used in services estimates. - Ensure estimates reflect realistic field conditions including installation complexity, staging requirements, and partner involvement. - Incorporate lessons learned from delivery execution into future services estimates. Capacity and Demand Planning Support - Provide leadership with insight into expected Field Engineering demand based on estimated services activity. - Support resource planning by identifying projected demand across engagement types and helping leadership anticipate staffing needs. Continuous Improvement - Review estimated effort against actual delivery effort and refine costing models over time. - Improve estimation accuracy through feedback from field execution and project delivery teams. - Identify opportunities to simplify estimation for repeatable services. - Embrace and support Computacenter’s mission and core values. What you have - 7+ years experience in infrastructure deployment, professional services delivery, or services estimation - Strong understanding of Field Engineering deployments including rack installation, equipment installation, and structured cabling - Legally eligible to work in the United States - Experience translating technical designs into delivery effort and services estimates - Experience supporting services proposals or statements of work - Strong collaboration skills across engineering, sales, and delivery organizations - Experience in professional services infrastructure delivery organizations - Experience with structured cabling or low voltage deployment environments - Experience developing costing models or estimation frameworks for services delivery - Exposure to large-scale infrastructure or data center deployments What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

• Own and manage the end-to-end workflow for marketing design projects, from intake and scoping through delivery and launch • Define and document clear project scope, requirements, timelines, and deliverables • Prioritize incoming requests in partnership with Product and Development teams • Track progress, manage dependencies, and proactively identify risks or blockers • Ensure projects are delivered on time, on scope, and aligned with business objectives • Serve as the primary liaison between Marketing, Product, and Development teams • Translate product and technical requirements into clear design and marketing briefs • Facilitate regular check-ins, reviews, and feedback loops • Oversee website launches and updates, ensuring accuracy and brand alignment • Establish and refine processes to improve efficiency in the marketing design workflow