• Drive the deployment of AI-driven tools and workflows aimed at automating repetitive activities and elevating the support experience across multiple channels such as chat, ticketing systems, and store reviews. • Collaborate closely with engineering teams to prioritize and ensure timely completion of key deliverables. • Continuously evaluate and implement new AI innovations that improve internal processes and customer experiences. • Conduct testing, documentation, and refinement of automation workflows based on internal feedback and performance metrics. • Automate onboarding procedures for B2B, academic, and enterprise clients. • Support both pre-sale and post-sale phases by designing intelligent outreach strategies utilizing automated touchpoints. • Enhance coordination among sales, customer success, and business development teams by enabling seamless handoffs and integrated workflows. • Partner with product and engineering teams to design and refine intelligent cancellation flows that decrease churn at decision points. • Implement usage-based engagement campaigns aimed at boosting conversions from free to paid users. • Create AI-driven reactivation triggers to address periods of user inactivity or decreased usage. • Utilize AI-derived product tracking signals, such as domain clustering and feature engagement analytics, to aid Sales in identifying institutional expansion opportunities. • Oversee and troubleshoot critical systems used by internal teams, including ticketing platforms, workflow and task management tools, and CRM systems. • Provide support with user setups, permissions, and updates to ensure tools remain reliable and aligned with team requirements and business goals. • Perform regular audits and tests of workflows to detect and resolve inefficiencies or obstacles. • Manage timelines, follow-ups, and deliverables associated with automation initiatives. • Offer post-implementation assistance and training to internal stakeholders. • Establish and monitor OKRs related to automation, operational performance, customer satisfaction (CSAT), efficiency metrics such as ticket resolution time and deflection rates, and revenue outcomes like retention and expansion. • Develop dashboards and reports that showcase the impact of AI projects and provide strategic insights for Product, Customer Success, and Revenue Operations teams. • Support Revenue Operations by extracting customer insights and identifying trends from operational data. • Work collaboratively with the Community and Content team to keep process documentation, tool guides, and standard operating procedures for automated workflows and internal systems up to date. • Assist the Community and Content team in onboarding and enabling internal users by providing how-to guides, FAQs, and concise training resources. • Ensure key workflows are thoroughly documented and easily accessible across teams to promote consistency and transparency.

• Lead and manage our client's technology-focused programs. • Oversee the design, implementation, and evaluation of all projects within the department. • Work closely with cross-functional teams to ensure programs align with our mission, deliver value to stakeholders, and achieve measurable impact. • Develop and implement a comprehensive program strategy aligned with the organization’s mission and strategic goals. • Provide leadership and direction to the program team, ensuring clarity of objectives, timelines, and responsibilities. • Conduct regular reviews of program progress, using data-driven insights to adjust strategies as needed. • Build and maintain relationships with key stakeholders, including funders, partners, and community organizations. • Represent the organization at industry events, partner meetings, and conferences. • Communicate program successes and challenges to the executive team, board members, and funders as required. • Oversee all aspects of program execution, including budgeting, resource allocation, and risk management. • Develop and implement monitoring and evaluation (M&E) frameworks to track program performance and outcomes. • Manage the program’s financials, including grant reporting, budgeting, and financial forecasting. • Lead and mentor a team of program staff, providing coaching, feedback, and professional development opportunities. • Foster a collaborative and inclusive team environment that values diverse perspectives. • Set performance expectations, conduct regular evaluations, and manage staff productivity. • Utilize analytical tools to measure program effectiveness and generate insights for continuous improvement. • Prepare and present program reports, including KPIs and other data-driven insights, to inform decision-making. • Ensure all reports comply with internal standards and funder requirements.

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview The role of IT Program Delivery Lead within XTEL’s Service Delivery group is crucial for ensuring that global Solution Implementation programs are successful and for managing and developing service delivery team capabilities to achieve program objectives. Key Responsibilities - Strategic Planning: Define and execute a global technical program strategy, ensuring optimal use of XTEL technology, budget efficiency, and local market adaptability. - Project Execution: Lead end-to-end project planning and delivery, ensuring alignment with timelines, budgets, and quality standards while proactively managing risks. - Team Leadership: Lead, mentor, and develop project teams (functional, technical, QA), fostering a strong culture of discipline, rigor, and continuous improvement. - Governance & Quality: Implement governance frameworks and quality assurance processes to ensure consistent, high-standard software delivery across all programs. - Stakeholder Management: Act as the primary point of contact for clients, managing expectations, reporting on delivery performance, and ensuring satisfaction with project outcomes. - Cross-Functional Coordination: Collaborate across delivery, product engineering, cloud operations, and Customer Success teams to ensure seamless solution integration and business value. - Partner Management: Oversee relationships with external partners providing implementation and managed services within the client portfolio. - Performance & Improvement: Monitor program performance, gather feedback, and drive continuous improvement of methodologies and ways of working. Qualifications A great candidate will have: - Experience: 10+ years in technology project management, delivering large-scale enterprise software solutions in commercial environments, ideally for software vendors focused on product and technology adoption. - Leadership: Proven ability to lead, mentor, and motivate cross-functional and matrixed teams across multiple time zones, managing both direct and indirect resources. - Stakeholder Management: Strong track record of engaging and influencing senior internal and external stakeholders at various levels of seniority. - Project Management Expertise: Solid command of PM methodologies (Agile, SDLC) with PMP, Prince2, or Agile certification preferred. - Financial Acumen: Ability to understand and manage project financials, including fixed-price contracts and their impact on company P&L. - Communication: Excellent written and verbal communication skills in English; a second language (French or Italian) is a strong plus. - Analytical Thinking: Sound judgement, ability to see the big picture, evaluate options rationally, and incorporate expert input when making recommendations. - Technical Background: A background in software engineering or architecture is preferred, along with familiarity with Consumer Goods/Retail sectors. - Education: Master's degree in Science or Engineering preferred. Geographical Location: - US - Open to remote or hybrid work arrangements What We Offer - Hybrid or full remote working set-up🏡 - Flexible working hours;⌚ - Competitive Salary Package and Bonus scheme;💸 - A challenging role in a fast-growing AI-driven company; 🪄 - A diverse and international team with strong ownership and a can-do mentality.🌏 - Opportunities to contribute meaningfully to the organization’s growth and development.🚀 Equal Opportunities Statement If you have strengths to share, we’d love to hear from you. We value diverse backgrounds and experiences, so don’t hesitate to apply even if you don’t meet all criteria. XTEL is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Role Description FoodChain ID is seeking a Certification Program Supervisor to lead and support a team of Certification Specialists within our organic certification program. This role is ideal for a motivated professional with strong expertise in USDA Organic standards, a passion for team leadership, and a drive for operational excellence. As a Certification Program Supervisor, you will oversee daily certification operations, ensuring high-quality service delivery and compliance with USDA National Organic Program (NOP) standards. You will play a key role in mentoring staff, improving processes, and collaborating cross-functionally to support both team success and client satisfaction. Key Responsibilities - Lead, supervise, and develop a team of Certification Specialists, including hiring, training, performance management, and ongoing coaching. - Oversee certification workflows, approve certification decisions, assign client accounts, and ensure compliance with operational procedures and NOP standards. - Monitor team performance through audits, metrics, and reporting, and drive continuous improvement in quality and efficiency. - Collaborate cross-functionally with Customer Success, Finance, and internal leadership to resolve client issues and support program operations. - Support departmental initiatives including process improvements, team alignment meetings, accreditation audits, and management of key client accounts. Qualifications - Bachelor’s degree in agriculture, food science, or a related scientific field. - Minimum of 5 years’ experience with USDA National Organic Program (NOP) standards and certification processes. - Must have experience with Livestock and Organic Crop Production. - Demonstrated expertise in organic production, handling, and regulatory compliance. - Prior supervisory or team leadership experience, including mentoring and performance management. - Strong organizational skills with the ability to manage multiple priorities. - Excellent written and verbal communication skills, with the ability to explain complex technical concepts. - Proficiency in Microsoft Office (Outlook, Word, Excel) and database systems. Benefits - Competitive salary and comprehensive benefits package. - Work with global brands shaping the future of food. - Be part of a mission-driven organization improving food safety and transparency worldwide. - Join a high-performance culture that values structure, accountability, and results. - Collaborate with subject matter experts across regulatory, certification, and sustainability domains. - Grow your career within a company serving 30,000+ clients globally. Training Requirements - Prior to Formal Authorization: - Initial basic training on policies, forms, files, web-system, etc. - Standards training as appropriate (NOP, etc.). - Monitored training period as needed to demonstrate competence. - Yearly Requirements to Maintain Authorization: - All certification review personnel continuously maintain adequate knowledge and skills in the current USDA organic standards, certification and compliance processes, traceability audits, mass-balance audits, and practices applicable to the type, volume, and range of review activities assigned. - Certification review personnel with less than one year of certification review experience must complete at least 50 hours of training within their first year performing certification review. - Certification review personnel with one or more years of certification review experience must annually complete at least 10 hours of training if conducting certification review related to one area of operation and an additional 5 hours of training for each additional area of operation. - Attendance at ACA/NOP Annual Meeting and review of all notifications of industry updates. - Attendance of update meetings and review of all notifications of industry updates. - Attendance of Annual OC Training Seminar. - Attendance of any additional trainings as deemed necessary. EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department at [email protected].