Make a difference. Be happy. Grow your career. The Hospital Billing - Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors. They will be responsible for, but not be limited to: Technical - Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers - Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing - Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing Project and Issue Management - Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate - Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management - Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar - Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs) - Following proper change control policies for migrating application build and configurations - Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested Teamwork and Customer Service - Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers - Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used - Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; Adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities - Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts Growth and Mentorship - Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts - Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers - Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks Skills And Experience - Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience). - Epic Certification in Hospital Billing with strong understanding of functionality within that application - 3-5+ year of experience implementing, training, or supporting EHR modules - Must demonstrate and embody Nordic’s maxims - Ability to apply problem solving skills - Excellent communication skills, written and verbal - Proficient with Microsoft Office applications - Strong attention to detail and ability to organize - Must be able to work independently, as well as within a team environment - Prior experience with ticketing systems and change management processes - Strong customer service track record - Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred Additional Details - Ability to take on-call rotations outside of core business hours, including nights and weekends - Ability to travel up to 10% Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Compensation Range: Annual Salary: $62,579.00 - $84,480.00 Position Summary The Technical Business Analyst partners with business leaders and technical teams to design, analyze, and continuously improve processes that advance organizational goals. This role elicits and translates complex business needs into clear functional requirements and technical specifications, leveraging deep knowledge of enterprise systems to support solution design, validation, and full SDLC delivery, including User Acceptance Testing. The incumbent develops detailed process maps to document current and future-state workflows, identify gaps and inefficiencies, and drive thoughtful, practical solutions aligned to business objectives. Serving as a confident facilitator and trusted liaison, the Technical Business Analyst leads meetings and complex conversations with clarity and professionalism, operating comfortably and credibly with stakeholders at all levels. This role exercises strong independent judgment with limited supervision, proactively identifies and communicates risks and impacts, acts as a subject matter expert, and mentors junior analysts to ensure successful, value-driven outcomes. Essential Functions: - Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs. - Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams. - Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities. - Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities. - Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment. - Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support. - Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements. - Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities. - Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed. - Maintain reliable attendance and perform other duties as assigned. Supervisory Responsibilities: N/A Requirements: Experience & Technical Competencies: - Bachelor's degree preferred in business management, leadership, computer science or related field. - Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives. - Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred. - Demonstrated experience documenting business processes, business rules, and cross-functional workflows. - Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms). - Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC). - Working knowledge of SDLC processes, including both Waterfall and Agile methodologies. - Experience working within ticketing and work management systems (e.g., Jira or similar platforms). - Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities. - Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). - Understanding of organizational structures, governance, and operational dynamics within complex environments. Competencies/Technical/Functional Skills: - Ability to facilitate meetings, lead structured conversations, and guide stakeholders toward alignment and shared understanding. - Strong interpersonal and communication skills with the ability to engage diverse constituencies across all organizational levels. - Operates confidently and professionally in ambiguous or high-visibility situations; comfortable influencing without formal authority. - Demonstrates independent judgment, personal accountability, and sound decision-making with limited supervision. - Ability to build collaborative relationships and foster a cooperative team environment while advancing common goals. - Strong critical thinking skills; questions assumptions, identifies root causes, and proposes practical, innovative solutions. - Ability to manage multiple priorities in a fast-paced environment while maintaining focus on measurable outcomes. - Results-oriented mindset with a commitment to organizational mission, strategic objectives, and continuous improvement. Location: Remote, USA Travel: up to 10% travel #LI-Remote Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies. Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family. For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here. National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals. National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Ability to obtain and maintain a Secret Level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications and Skills: - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Document Processing Center Specialist Job Title: Program Specialist VI Agency: Health & Human Services Comm Department: Vendor Operations Posting Number: 3653 Closing Date: 04/20/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Group: TEXAS-B-23 Salary Range: $5,098.66 - $7,000.00 Pay Frequency: Monthly Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 15% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 2100 KRAMER LN 700 Other Locations: MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS Brief Job Description: Are you self-motivated professional looking to strengthen your skills and advance your career? Are you driven to improve results and maximize efficiency? Are you looking to sharpen your leadership abilities and work with high-impact staff, contracted vendors, and senior leadership professionals? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Vendor Operations wants to talk to you about joining our team! We are an energizing team working in a high-performing and innovative environment. We are a dynamic alliance of professionals with the ability to multi-task and thrive in a challenging, fast-paced, and evolving environment. We regularly exercise persuasive communication skills, relentless work-ethic and a hunger to solve problems. If you also possess these skills, then we are looking for you! We want you to join our team! The Document Processing Operations Lead supports and monitors daily operations for the Document Processing Services (DPS) contractor operations and maintains expertise on high volume outbound correspondence related to public assistance programs. The DPS contractor retrieves and processes incoming mail on behalf of AES and electronically images physical documents critical to the AES mission of connecting Texans to quality services. The selected candidate will have roles in problem management, change management, business continuity planning, emergency response, performance monitoring and reporting, policy interpretation, project management, contract solicitation development, and much, much more! The selected candidate must use various skills to manage competing priorities, promote efficiency, and respond to daily challenges. Position will work under minimal supervision with extensive latitude for the use of initiative and independent judgment. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy to perform the following general job functions: - Serve as operational lead and primary point of contact for the HHSC AES Vendor Operations team for HHSC for the Document Processing Services (DPS) contract operations; provide general direction for the Document Processing Center contractor and perform contractor performance monitoring related to daily operations. [30%] - Actively seek error trends and collaborate directly with the contractor management and other agency areas to resolve issues and drive corrective action. [15%] - Conduct studies and analysis of operational challenges and contractor services, preparing reports of findings and recommendations for process improvement. [15%] - Perform advanced consultative services and technical assistance with developing, evaluating, and managing initiatives, outcomes, Key Performance Requirements (KPRs) and Deliverables performed by the DPS contractor. [15%] - Serve as a Product Owner or area representative for AES projects. Duties will include conducting impact analysis, leading meetings, evaluating proposals, creating project documentation and status reports. [5%] - Develop guidelines and policy and procedure recommendations for achieving performance measures to executive leadership and management. [5%] - Analyze and evaluate data and conduct independent research to predict and influence performance outcomes. [5%] - Assist in development of scope of work and detailed contract requirements. [5%] - Responding to evolving needs of the Agency and performing other duties as assigned. [5%] Knowledge, Skills, and Abilities (KSAs): Knowledge of: • Local, state, and federal laws and regulations related to agency programs. • Outsourcing and contract administration. • Strategic planning and project coordination and management. • Leadership principles and how to effectively interact with various leadership styles. • Oversight practices for evaluating performance. • The State Action Request (SAR) and Vendor Action Request (VAR) process for formal contractual communication between the vendor and the state. Skill in: • Process Management. • Project oversight and coordination. • Innovation and creativity. • Identifying challenges, evaluating alternatives, and recommending solutions. • Conflict resolution and effective communication; public speaking, written and verbal. • Working collaboratively and cooperatively with diverse groups while championing ideas and concepts. • Advanced use of productivity software. Ability to: • Think critically and take initiative. • Work on a team as both a lead and a team member. • Communicate effectively with varied audiences. • Research, analyze and interpret data. • Develop and recommend methods for increasing efficiency and effectiveness of operating practices and procedures. • Establish goals and objectives. • Plan, assign, and evaluate the work of others. • Manage multiple competing priorities. Registrations, Licensure Requirements or Certifications N/A Initial Screening Criteria: Graduation from an accredited four-year college or university with major course work in business administration or a field relevant to the job description. Experience with oversight of contract services is preferred. Additional Information: Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.