Employment Type: Full timeShift: Day Shift Description: Purpose Work Remote Position Pay Range: $41.4306-$62.1459) Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals. Note: “patients” refers to patients, clients, residents, participants, customers, members Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers’ needs. May lead a small team; serves as a mentor. Creates & maintain procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation. Process Focus: Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborate on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution. Communication: Employs effective & respectful written, verbal & nonverbal communications; Develops an environment of mutual confidence & trust through collaborative relationships; Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives; Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts. Environment: Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. Functional Role (not inclusive of titles or advancement career progression) - Monitors of Revenue Cycle metrics for assigned scope of responsibility. Escalates to management, metrics that are not in alignment with KPI goals or initiatives. Performs root cause analysis and provides feedback to leadership opportunities for metric improvement. - Applies revenue cycle operational knowledge and system skills to identify opportunities to improve efficiencies using system knowledge and organizational established workflows. May lead improvement opportunities as assigned by leadership. - Analyzes and identifies trends impacting account resolution and aging AR within a specific payer’s inventory. Quantifies and escalates trends to leadership. - Fosters, develops and maintains relationships within and outside of the organization. Communicates with various levels of colleagues and management in a professional, effective manner both orally and written. - Supports Additional Projects and responsibilities related to Patient Financial Services – this includes Billing, Accounts Receivables Management, Cash Posting, and Customer Service. Minimum Qualifications Bachelor’s Degree in healthcare related field or equivalent combination of education and experience. 3 years of progressively more responsible Revenue Cycle experience Additional Qualifications (nice to have) HFMA Certification (CRCR, CSBI, CHFP) Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare / Support Services: - Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional - Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional - Exposure to or subject to noise, infectious waste, diseases & conditions. Occasional - Exposure to interruptions, shifting priorities & stressful situations. Frequent - Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent - Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent - Perform manual dexterity activities & / or grasping / handling. Frequent - Ability to climb, kneel, crouch & / or operate foot controls. Occasional - Use a computer / other technology. Frequent - Sit with the ability to vary / adjust physical position or activity. Frequent - Maintain a safe working environment & use available personal protective equipment (PPE). Continuous - Comply with applicable Code of Conduct, policies, procedures & guidelines. Continuous - Ability to provide assistance in the event of an emergency. Occasional Direct Healthcare Services: - Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent - Lift a maximum of 30 pounds unassisted. Occasional - Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional - Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous - Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous - Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional Indirect Healthcare / Support Services: - Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent - Lift a maximum of 30 pounds unassisted. Occasional - Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional - Encounter a clinical / patient facing / hands on interactive work environment. Occasional - Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous - Work outdoors with variable external environmental conditions. Occasional Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%) Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Own and administer the full HubSpot instance across Sales, Client Services, and Support • Build, maintain, troubleshoot, and optimize workflows, automations, lifecycle stages, and pipelines • Manage integrations (Fathom, SMS, time tracking tools, QuickBooks, and others) • Maintain Commerce Hub order forms and invoicing workflows • Proactively identify and resolve system bugs, logic errors, and data inconsistencies • Maintain customer lifecycle documentation and system diagrams • Lead execution of two already-scoped architecture enhancements focused on time tracking and invoicing improvements • Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks • Ensure invoicing, order forms, and subscription data are accurate and audit-ready • Validate reporting accuracy across dashboards

Revenue Operations Analyst Summer Intern Overview: The Revenue Operations Analyst Intern will support the team through CRM data cleanup, reporting support, and project based initiatives that improve process efficiency and data accuracy. In doing so, the intern will contribute to stronger operational insights while gaining hands on experience through meaningful projects that support both team goals and their professional development. Project Scope - Support CRM data integrity initiatives, including ensuring contracts are accurately attached and reflected within SFDC opportunities to maintain reporting accuracy and revenue visibility. - Contribute to a revenue leakage project by assisting with data analysis, identifying process gaps, and supporting corrective actions to improve revenue capture. - Help manage operational workflows by assigning inbound email and termination cases to designated Revenue Operations support team members to ensure timely resolution. - Collaborate with Sales, Finance, and Revenue Operations stakeholders on ad hoc projects and process improvements that enhance reporting, compliance, and overall operational efficiency. - Take ownership of assigned tasks and project components, with guidance from team leads, while developing independent problem solving and analytical skills. Deliverables/Milestones - Cleaned CRM dataset with validated contracts - Revenue leakage analysis summary - Improved case routing workflow documentation Success by the end of the internship will be demonstrated by improved CRM data accuracy, streamlined case routing processes, contributions to revenue initiatives, and the intern’s ability to independently manage assigned operational tasks. Learning Objectives - Develop advanced proficiency in Salesforce through hands on reporting, data validation, and system optimization projects. - Gain practical experience in sales performance reporting and analytics, including building dashboards, identifying trends, and translating data into actionable insights. - Understand the sales lifecycle and revenue operations process, including pipeline management, forecasting, and contract workflows. - Build exposure to contract review and commercial terms, learning how pricing, discounts, and deal structures impact revenue and operations. - Strengthen professional skills in cross-functional collaboration, stakeholder communication, and process improvement within a fast-paced business environment. *]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:93d875c1-d0b9-4bcf-a34f-7ec490231553-12" data-testid="conversation-turn-26" data-scroll-anchor="true" data-turn="assistant"> Skills & Qualifications - Interest in Business, Operations, or Management Information Systems - Strong analytical and problem-solving skills - Attention to detail, especially with data accuracy and organization - Familiarity with Excel or data tools; Salesforce experience is a plus - Ability to communicate clearly with cross-functional teams (email, Slack) - Organized, proactive, and able to manage multiple tasks Location/Time Zone Preference: United States - Pacific Time Zone This is an hourly, remote summer internship for college students, offering up to 35 hours per week at a rate of $20 per hour. This role is available for our 9-week summer cohort running from May 18 – July 17. #LI-Remote Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

• Own end-to-end GTM reporting across Sales, Marketing, Channel, Service, and Account Management motions, ensuring accuracy, consistency, and scalability. • Ensure data integrity and alignment between Go-To-Market systems (CRM, marketing automation, sales engagement) and financial systems by reconciling revenue, bookings, and pipeline metrics and resolving discrepancies. • Partner with RxVantage finance and revenue teams to administer commission processes for Go to Market team members • Design and maintain dashboards and reports that track pipeline health, conversion rates, revenue performance, customer engagement, retention, and expansion. • Partner with GTM stakeholders to define success metrics, KPIs, and performance benchmarks across each motion. • Translate raw data into clear insights, trends, and recommendations for executives and GTM leaders. • Identify gaps, inefficiencies, and growth opportunities within GTM motions using data-driven analysis. • Ensure alignment on metric definitions, data sources, and reporting standards across systems. • Support forecasting, planning, and quarterly business reviews with reliable and timely analysis. • Continuously improve reporting automation, data quality, and analytical frameworks as the GTM strategy evolves. • Partner with other members of the Revenue Operations team to ensure all necessary mechanisms are in place within the GTM tech stack to execute quality reporting and analysis