Pacvue

• The Sr. Procurement Manager develops and executes sourcing strategies for IT, managing the vendor lifecycle from strategic selection through contract governance and renewal. • This role drives measurable cost savings, cash optimization, and process innovation by combining advanced negotiation skills, IT commercial expertise, and AI-enabled tools. • You'll serve as a trusted advisor to internal stakeholders and lead vendor performance management across SaaS, cloud services, infrastructure, telecom, and IT professional services. • Advanced Contract Negotiations & Vendor Governance, negotiate complex enterprise IT agreements (Microsoft, cloud providers, SaaS vendors) with focus on favorable renewal terms, volume discounts, true-ups, and payment optimization. • Manage the complete contract lifecycle (intake, execution, renewal, termination) and establish/enforce SLAs, performance metrics, and compliance requirements. • Conduct regular vendor reviews, escalate performance issues, and implement corrective actions; serve as primary point of contact for contractual matters. • Analyze spend data and market intelligence using AI-enabled analytics to identify consolidation, cost savings, and TCO optimization opportunities. • Leverage AI tools (Claude, CLM platforms, spend analytics) to accelerate contract review, support RFP development, and improve sourcing decisions. • Lead workflow automation initiatives to reduce cycle time, scale procurement capability in lean teams, and drive continuous process improvements. • Communicate category performance, deal recommendations, and sourcing outcomes to leadership; mentor junior procurement team members. • Drive category strategy and financial performance by collaborating with Finance, IT, Legal, and business units to identify savings opportunities, establish benchmarks, and report cash impact against budget targets. • Establish Execute on procurement governance by developing and socializing policies, processes, and controls across the organization, ensuring consistent adoption and compliance with organizational standards.

• Craft compelling and differentiated value propositions that highlight product benefits and resonate with customer needs. Develop comprehensive messaging frameworks that clearly articulate product features and advantages. • Develop and execute go-to-market strategies for new product launches and feature releases, encompassing messaging, communication channels, and rollout timelines • Conduct market and competitive analyses to identify key target segments and develop customer personas, informing product positioning decisions • Partner closely with product management, sales, marketing, and partnerships teams to ensure alignment on product positioning, messaging, and go-to-market strategies. • Develop and deliver enablement resources, including sales decks, battle cards, and one-pagers, helping sales teams communicate product value effectively

• Own and independently manage a portfolio of enterprise Omni Commerce accounts, driving retention, platform adoption, and measurable customer outcomes across the Omni retail channel. • Lead executive-level client engagements autonomously, including strategic business reviews, escalation management, and senior stakeholder alignment, without requiring manager involvement in routine complex situations. • Act as a senior commerce expert for Omni Commerce operations — digital shelf health, buy-box management, inventory-driven demand signals, pricing and promotion dynamics, and the intersection of in-store and online performance — advising customers and internal teams. • Build and refine onboarding frameworks, operational playbooks, and internal SOPs for the Omni Commerce offering, creating repeatable infrastructure that scales across additional enterprise clients. • Act as the primary conduit between Omni Commerce customers and the Product team, translating nuanced client workflows and market gaps into actionable product feedback that directly shapes the Omni Commerce roadmap. • Identify expansion opportunities within existing accounts and partner with Sales and Account Management to progress upsell and cross-sell motions across our clients portfolio. • Mentor and share best practices with peers across the Commerce CS team, elevating the team's overall Omni commerce fluency and strategic account management capability. • Stay ahead of changes across Omni Commerce ecosystems, including Walmart Connect, Walmart Scintilla (Channel Performance, Digital Landscape, Shopper Behaviors, etc.), Supplier One, Target Vendor IQ, and emerging retail media capabilities, and translate those changes into relevant guidance for clients and internal teams. • Contribute to cross-functional initiatives that harmonize the Commerce offering with Pacvue's retail media platform, ensuring a seamless and integrated client experience.

• Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption • Serve as the primary point of contact for partners, fostering strong, trust-based relationships. • Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. • Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. • Strategic Planning & Consultation: Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives. • Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies, defining the frameworks that guide both client and internal teams. • Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business. • Execute Business Reviews • Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor • Cross-Functional Collaboration: Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery. • Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions. • Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact. • Performance & Reporting: Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue. • Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix. • Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio. • Client Advocacy & Growth: Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support. • Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results. • Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business.

• Represent Pacvue’s AI Vision with Customers • Serve as a senior customer-facing voice for Pacvue on AI, machine learning, Pacvue Agent, agentic workflows, automation, measurement intelligence, and the future of commerce media. • Engage directly with enterprise brands, agencies, retailers, and strategic partners to understand their AI priorities, concerns, workflow gaps, and adoption barriers. • Support executive briefings, customer advisory boards, strategic sales conversations, industry events, and thought leadership. • Translate customer feedback into AI strategy, experimentation themes, product priorities, and roadmap decisions. • Lead Pacvue’s AI, ML, and Data Science organization across experimentation, applied models, recommendations, optimization, measurement intelligence, forecasting, workflow automation, and agentic AI. • Partner closely with existing AI and Data Science leaders to scale the organization, strengthen execution, and increase the impact of AI across customer-facing products. • Create operating clarity across AI Labs, production ML/AI, Data Science, Pacvue Agent, and agentic workflows, ensuring clear ownership, priorities, evaluation criteria, and product impact. • Ensure our AI, ML and Data Science teams are aligned, focused and executing seamlessly. Building a world-class AI team is paramount for our success and this leader must be as passionate about talent as they are the product and innovation they lead. • Accelerate Pacvue Agent as a core AI experience across the platform, directing the team, helping customers move from insight to action through trusted, explainable, workflow-embedded AI. • Lead Pacvue’s agentic AI strategy across customer workflows, internal productivity, decision support, and governed automation. • Define where AI should recommend, explain, act, escalate, and learn within customer and internal workflows. • Partner with Product Growth and Customer Success to ensure AI capabilities are adopted, trusted, and connected to measurable customer outcomes. • Lead AI Labs, focused on rapid experimentation, prototyping, and validation of emerging AI capabilities. • Identify high-potential AI use cases, test them quickly, and determine which should graduate into production roadmaps. • Create a disciplined experimentation model that balances speed, customer value, feasibility, responsible AI practices, and business impact. • Own the product and technical direction for ML, AI, and Data Science capabilities across recommendations, optimization, forecasting, measurement intelligence, workflow automation, and performance insights. • Partner with Product, Engineering, and AI/DS leaders to turn models and AI capabilities into reliable, scalable, explainable product experiences. • Drive decisions around model quality, explainability, trust, governance, evaluation, and adoption.

• Conduct structured customer discovery — interviews, advisory touchpoints, Gong signal analysis — to gather evidence on whether new capabilities address real pain points. Write Product strategy summaries across Pacvue's emerging product suite to document what you find clearly and share it fast. • Stay current on platform updates, channel changes, and ecosystem shifts across programmatic, retail media, and social commerce — flag what's relevant and bring it into team conversations. • Gather and organize feedback from CS, Sales, Support, and Gong into clear, structured summaries — making it easy for Product and TPM to see patterns without having to dig. • Own the product narrative for ecosystem partner conversations (e.g., Amazon) and lead preparation of materials for external industry touchpoints like IAB. • Collaborate with PMM to identify and highlight value and real world industry context in GTM materials. • Partner with Business Solutions and Sales Enablement to own the routing and resolution of external product requests — driving cleaner ways of working across the function.

• As an Account Manager, Enterprise Partnerships at Pacvue, you will support the day-to-day management of client accounts across a portfolio of European agency clients. • This role will involve working closely with internal team members and client stakeholders across multiple European markets to help execute partnership plans. • You will be expected to leverage your analytical skills, communication abilities, and insights to assist with client outcomes and support ongoing account activities in a dynamic, fast-growing international environment. • Serve as a supporting point of contact for assigned clients, assisting in maintaining strong relationships across markets and cultures. • Support partnerships that contribute to client success and regional revenue goals. • Act as a resource to clients, providing guidance and responding to inquiries related to eCommerce best practices, platform usage, and regional marketplace nuances.

• Lead Full-Funnel Media Strategy • In collaboration with their team and leadership, own Pacvue’s AI product strategy across retail media, sponsored ads, DSP products, offsite media, and full-funnel commerce media activation. • Define how Pacvue helps brands and agencies move from channel-by-channel execution to portfolio-level media decisioning across retailers, marketplaces, and media networks. • Set a clear roadmap for the media portfolio, including how retail media and DSP capabilities connect to measurement, automation, AI, reporting, and broader platform workflows. • Own Product Direction and Business Impact • Lead product vision, prioritization, and execution for Pacvue’s Retail Media and new AI-first DSP product areas continuing our innovation-first mindset. • Partner closely with Engineering, AI, Product Growth, Product Operations, Sales, Customer Success, Marketing, and Partnerships to deliver commercially relevant, scalable products. • Drive product decisions across planning, activation, budget management, optimization, pacing, reporting, measurement, and cross-channel performance management. • Tie product investment to measurable outcomes, including adoption, retention, revenue impact, customer satisfaction, workflow efficiency, and media performance. • Partner Across AI and Product Growth • With an AI-first mindset, work with AI teams to embed intelligent recommendations, workflow automation, decision support, and optimization into Pacvue’s media products. • Partner with Product Growth to improve activation, adoption, usage depth, retention, packaging, and expansion motions across the media portfolio. • Ensure new media capabilities are not only built, but adopted, understood, and connected to measurable customer value. • Be the Voice of the Customer • Serve as an executive product sponsor for strategic customers. • Engage deeply with enterprise brands and agencies to understand their media investment priorities, workflow gaps, and measurement needs to create compelling and unique solutions that sets Pacvue apart from the competition. • Translate customer feedback into roadmap priorities, product requirements, and strategic bets that grow our core business and sets the business up for future AI innovation. • Build trust with customers through strong media expertise, product judgment, and a clear point of view on where commerce media is going. • Lead International Product Teams • Lead, coach, inspire and scale international product teams responsible for key areas of Pacvue’s media portfolio. • Create clear ownership, strong execution rhythms, and consistent alignment across regions, time zones, and functions. • Ensure global product strategy is informed by regional customer needs, market dynamics, and retailer ecosystem differences. • Represent Pacvue Externally • Act as a senior market-facing voice for Pacvue on retail media, commerce media, DSP activation, measurement, and AI-driven optimization. • Support customer advisory boards, executive briefings, strategic partnerships, industry events, and thought leadership.

• Implement and maintain AWS security configurations across development, staging, and production environments • Apply IAM best practices, including least-privilege access and role-based access controls • Configure and monitor AWS-native security services such as CloudTrail, GuardDuty, Security Hub, AWS Config, and Macie • Participate in cloud security reviews for new and existing services • Support security best practices in infrastructure-as-code (Terraform, AWS CDK) and CI/CD pipelines • Help maintain cloud security baselines aligned to CIS Benchmarks and AWS Well-Architected Framework • Contribute to secure Software Development Lifecycle (SDLC) practices, including shift-left security efforts • Participate in threat modeling and security design reviews • Operate SAST, DAST, and SCA tools integrated into CI/CD pipelines (e.g., Snyk, Checkmarx, Veracode, Semgrep) • Partner with engineering teams to remediate vulnerabilities and improve secure coding practices • Support development and maintenance of secure coding guidelines • Assist in vulnerability identification, triage, and remediation tracking across infrastructure and applications • Support internal and external penetration testing activities • Help track and report on vulnerability metrics and remediation progress • Support compliance efforts such as SOC 2 Type II and ISO 27001 audits • Collaborate with team members to improve security processes and documentation • Contribute to security runbooks and incident response procedures

• Scenario Modeling & Business Case Analysis: Build bottoms-up financial models in partnership with senior team members to evaluate impact on revenue and KPIs from new initiatives, pricing and packaging changes, go-to-market investments, and other strategic bets • Reporting & Monthly Close: Build and maintain reporting packages, variance analyses, and presentations for Board of Directors, leadership team, and budget owners, helping translate financial data and KPIs into clear business narratives; collaborate with accounting and other FP&A team members to ensure accuracy of month-end close and P&L reporting processes • Planning, Budgeting, & Forecasting: Own key components of monthly, quarterly, and annual planning and budgeting cycles, including revenue / expense forecasting and headcount planning • Cross-Functional Business Partnering: Partner closely with functional leaders across SMB GTM, SMB CX, R&D to provide financial insights and support strategic decision-making • AI Enhancements: Play a critical role in implementing AI automations (Claude, ChatGPT, etc) into FP&A reporting, planning, and financial modeling workflows