• Analyze RFPs and identify technical, compliance, and performance requirements • Develop detailed technical response narratives • Own architecture diagrams, system workflows, telemetry, and M&V sections • Ensure alignment with market rules and baseline methodologies • Run simulations to estimate: - Available MW capacity 8,760 hours per year - Dispatch performance - Revenue potential (best case / worst case) • Along with partner manager, model enrollment scenarios (residential, various categories of C&I) • Support firm vs non-firm dispatch modeling • Interpret ISO/RTO rules around M&V and ISO DA/RT pricing • Model X-in-Y baselines, day-of adjustments, and M&V impacts • Evaluate performance risk under different weather and load scenarios • Understand utility-specific systems and interactions with each • Work with engineering to validate feasibility • Quantify: - Capacity guarantees - Performance risk - Expected revenue • Support pricing strategy with simulation-backed assumptions • Participate in customer technical workshops and presentations

• Build & Deploy Intelligent Agents (60%) • Design, develop, and deploy custom Copilot agents across all departments • Create conversational AI solutions for sales, operations, HR, finance, and accounting • Integrate Copilot Studio with existing systems • Implement "human-in-the-loop" safeguards for critical processes • Platform Architecture & Data Integration (20%) • Optimize our Microsoft Fabric implementation for AI workloads • Ensure clean data pipelines feeding into Copilot agents • Establish connection between Copilot Studio and all enterprise systems • Design scalable architecture supporting 50+ concurrent agents • Business Partnership & Change Management (15%) • Partner with department heads to identify automation opportunities • Train business users to build their own simple agents • Measure and report ROI for every deployed solution • Lead "AI Office Hours" for continuous education • Governance & Best Practices (5%) • Establish AI agent development standards • Implement rigorous testing protocols to avoid production failures • Create documentation and playbooks • Ensure compliance with data privacy requirements

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team. The Job Details: US Cold Storage is looking for a Microsoft Solutions Engineer to join our team. Reporting directly to the IT Operations Manager, the Microsoft Solutions Engineer will support all business areas with the objective of maximizing effective communications and business processes using Microsoft applications. This candidate will be responsible for technology initiatives, technically build, administer, and support Microsoft applications, workflow tools, team sites and all related technologies. Responsibilities: - Design and implement Microsoft-based solutions to meet business requirements, utilizing Microsoft applications including, but not limited to, SharePoint, Power Automate, Power Apps, Teams, Engage, Forms, Lists, Loop, Office, Purview, and Admin. - Collaborate with stakeholders to understand their needs and provide strategic guidance. - Create detailed solution architectures including diagrams, documentation, and time estimates. - Ensure high performance, scalability, and reliability of implemented solutions. - Stay updated with the latest advancements in Microsoft technologies and incorporate them into solutions. - Provide technical leadership and mentorship to development teams. - Train, troubleshoot and provide user support for all users of SharePoint. - Regular review, cleanup, management and configuration of SharePoint content and sites. - Maintain operational documentation detailing technical environment, configuration and support processes. - Monitor SharePoint trends (e.g. site usage and growth, disk space usage and growth). - Other duties as assigned. The Job Specifics: - Location and Department: Remote; Reports to Camden, NJ Office; IT Department - Reports To: Manager, IT Operations and Communications - Travel Amount: 10% or less - Job Type, EEO, and Job Code: Full-Time, Exempt - Salaried, Biweekly Paid - Salary Range: $90,000.00 – $120,000.00/yr. What We Are Looking For: The Ideal candidate will have or be able to complete the below qualifications. Education: - Bachelor’s degree in computer science, Information Systems, Engineering, Business or other relevant discipline. - 5+ years of experience in SharePoint administration, installation, migration, implementation, topology, and server configuration. - Microsoft 365 Fundamentals certification. Qualifications: - Extensive experience with SharePoint online includes standard features such as workflows, lists and libraries, document management and web parts. - Experience with automated workflow tools, such as Power Automate, and RPA tools, such as Nintex. - Experience with SQL Server, SSIS, XML, HTML and CSS and Visual Studio. - Proficient in the following applications: Adobe Acrobat Pro, Adobe Illustrator, Info Path and SharePoint Designer. - Proficiency in PowerShell – specifically around SharePoint. - Some knowledge of ERP or other major software systems and integration. - General understanding of networking, IIS, Active Directory, DNS & Window Services. - Strong experience using Identity & Authentication in SharePoint. - Propensity for automation & process improvement. - Self-motivated learner with ability to quickly become an expert. - Aptitude for technology. - Ability to thrive in a fast-paced environment. - Strong attention to detail and organizational skills. - Excellent time management and task prioritization abilities. - Must be flexible to change project assignments, requirements, deadlines, and projects. - Possess solid logic, writing and language skills. Other Abilities You Will Need to Have: The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodation may be provided to enable individuals with disabilities to perform these essential duties. - May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities - Stand and walk for extended periods. - Use hands to handle objects, tools, or controls. - Attention to detail. - Effective communication, vision, and hearing are essential for safety and productivity. - Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required. - Additional work hours may be requested by management to help manage employee production, projects, and or special events. - Operate a registered motor vehicle if apart of daily tasks. - Engage in frequent personal interaction and communication. - Possess strong arithmetic and reading skills. - Follow verbal instructions, written instructions, and company policies. - Be a self-starter, able to work independently and coordinate with others. - Thrive in a fast-paced environment, managing stress and meeting productivity guidelines. The Standard Details: - Always maintain a professional demeanor in appearance and communications. - Participate in staff and/or customer meetings as required. - Take initiative to prevent non-conformities related to product, process, and quality systems. - Identify and report any issues related to product, processes, and/or quality. - Propose and implement solutions through appropriate channels. - Ensure solutions are effectively implemented. - Always follow posted security procedures while in the building. - Participate in safety and educational training programs. What’s In It for You: We are a great company with great people. Full-time employees not under contract are offered: - 401K and Educational Assistance after 1 year. - Blue Cross Blue Shield available after 30 days of service, if elected. - Company Life Insurance. - A variety of additional benefits and perks. Additional Information: - This job description may not encompass all tasks necessary to complete the role. - Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job. - Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties. Other Benefits Include: If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Supplemental Disability Insurance, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Supplemental Life Insurance, Supplemental Spouse Life Insurance, Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Telemedicine, Virtual Primary Care, Prescription Savings Plan, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off, Referral program & Commuter Benefit (NJ ONLY).

• Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers. • Configure platform capabilities to match customer workflows, operational requirements, and business objectives. • Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager. • Conduct onboarding sessions, training programs, and adoption support for customers. • Act as the primary point of contact for implementation-related questions and issue resolution. • Ensure customers achieve measurable value and operational efficiency from the PCS platform. • Continuously improve internal implementation processes, documentation, and best practices. • Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations. • Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers. • Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs. • Translate customer requirements into solution design and demonstration scenarios. • Support proof-of-concept environments and technical validation activities. • Provide product feedback and customer insights to the Product and Engineering teams. • Serve as a transportation technology advisor to prospects and customers. • Provide recommendations on system configuration, workflow optimization, and platform integrations. • Support customers in designing scalable logistics workflows using PCS technologies. • Assist with API integration discussions and technical solution architecture when required. • Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services. • Identify opportunities for solution expansion and product adoption.