Location: Remote ( U.S.-based ) Department: Client Success Reports to: CEO About UpMetrics At UpMetrics, we're building a world where impact organizations have the knowledge, tools, and connections to achieve their missions. Our mission is to help organizations accelerate impact through innovative technology and community, connecting funders and mission-driven organizations with the capital, insights, and relationships they need to succeed. To deliver on this mission, we provide an impact reporting platform in combination with expert services. Together, these products empower organizations to collect, analyze, and learn from their data - gaining insights and sharing their stories to inspire change. We are seeking an experienced, hands-on Vice President of Client Success to lead our client-facing functions and serve as a key partner to both clients and internal teams. In this role, you will build and oversee a distributed team across Client Management, Customer Success Engineering, Education Services, and Support - driving operational excellence and strengthening how we deliver value. You will play a critical role in shaping the strategy for Client Success, building scalable processes, and ensuring we consistently deliver high-quality service as we grow. This role blends strategic leadership with tactical execution, ideal for a customer success leader who is analytical, operationally strong, and passionate about client outcomes. If you're excited to build a world-class Client Success organization and help advance our mission, we’d love to connect. Responsibilities Strategy Development & Execution Drive the vision for Client Success and make strategic decisions that align with market positioning and overall business strategy. Translate the vision and strategy into actionable department goals and priorities while keeping teams focused and motivated. Support strategic planning in collaboration with the Leadership Team. Use data-driven insights and comprehensive metrics/KPIs to make informed, executive-level strategic decisions with significant business impact. Collaborate cross-functionally with Outreach, Product, Community and Marketing teams to develop strategies for client acquisition, retention, and engagement. Service Delivery Excellence & Operations Lead, manage, and develop the full Client Success organization—including Client Management, Customer Success Engineering, Support, and Education Services - ensuring each function has clear roles, strong managers, and aligned goals. Oversee and strengthen client services delivery, including by building on and refining our delivery playbooks, identifying opportunities for enhanced value and efficiency, and ensuring our remote team has the structure and clarity to succeed. Assess and upgrade our current client success infrastructure by addressing gaps, refining our existing internal processes, and overseeing improvements to tooling. Develop and implement operational best practices for Client Success. Support capacity planning and analysis to ensure people are in a position to succeed. Client Retention & Growth Drive retention excellence by ensuring clients renew subscriptions and achieve target retention metrics. Serve as executive sponsor for select strategic accounts, critical escalations, and C-suite relationships to ensure long-term partnership success. Become a subject matter expert on UpMetrics products, services, and the social impact sector to best position UpMetrics to support client business goals. Develop expansion revenue through strategic upselling/cross-selling initiatives and client advocacy programs that generate referrals and success stories. About You You have 10+ years of demonstrated experience in Client Success within a SaaS and Services environment, with at least 5 years in senior positions managing multiple teams. You are a self-starter who thrives in ambiguity and is ready to roll up your sleeves to build something new. You are skilled at operational oversight, capable of managing a distributed team while providing clarity and efficiency across multiple complex client accounts and internal initiatives. You operate with high agency and adaptability, ready to navigate evolving circumstances and drive progress. You possess the ability to both define the strategy and lead its execution. You are passionate about continuous operational improvements and client satisfaction, with proven ability to leverage technology and automation to increase efficiency. You possess strong analytical skills to leverage metrics in making data-driven decisions with significant business impact. You are an empathetic leader who models humility, is committed to developing and empowering team members, and serves as a trusted advisor and partner to your peers and team members. You demonstrate attention to detail and hold yourself and your team accountable for reliability and high-quality work product. You are passionate about the social impact sector and are motivated by the opportunity to help mission-driven organizations succeed. You have experience working with enterprise Client Success platforms. Experience in the impact sector (Grantmakers, Impact Investors, CSR, or Nonprofits) is a plus. UpMetrics Values Our company values influence everything we do, from our work inside the office to how we choose our partners: Team First — ​​Collaboration is key. We support each other, respect each other’s strengths, varying backgrounds and views. We value everyone’s input. Client Focused — ​Our work is personal. Many of us have direct experience working in the field and are deeply passionate about what we do. We take a partner approach with all our clients. Show Integrity — We are open, honest, ethical, and fair. We expect integrity from the team internally and the people we choose to partner with. ​​ Reflect and Improve — We are a data company always looking to get better. We test often, iterate, and look closely at metrics to build capacity and inform decisions. Let's Go! — To create positive change, we never settle. In uncharted territory, we embrace challenges as opportunities, take ownership, and strive for excellence. Compensation & Benefits $200,000+ total compensation opportunity (competitive salary and incentives) Equity incentive plan 70% employer paid health insurance for employees and family Dental and vision insurance Fully paid Life and Accidental Death & Dismemberment insurance Fully paid Short- and Long-term Disability insurance Unlimited time off policy, plus paid holidays and monthly Wellness Fridays Paid parental leave policy, eligible after one year of employment FSA plan, lifestyle spending account (LSA) for eligible professional development, wellness, and mental health expenses, and Employee Assistance Program via The Hartford 401K plan Remote work equipment ​Annual company retreat and quarterly virtual company events Outstanding team and meaningful work Interested in joining our team? Submit your application here . UpMetrics is committed to building a diverse, inclusive, and accessible workplace where everyone, regardless of background or ability, can do their best work. If you require reasonable accommodations at any stage of the application or interview process, please contact the People Operations Team at careers@upmetrics.com . Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and underrepresented individuals only apply when they meet 100% of them. We believe that people of color, people from working class backgrounds, women, and LGBTQ+ people must be centered in the work we do. Hence, we strongly encourage applications from people with these identities, or who are members of other marginalized communities. If you think you have what it takes, possess transferable skills, are quick to learn, but don’t necessarily satisfy every requirement or meet every qualification, we would still love to hear from you!

Our client is a well-established consumer lifestyle and outdoor living brand with a long history of combining timeless design, innovative materials, and high-quality craftsmanship. They are seeking a visionary VP of Creative to push the boundaries of the brand and inspire consumers to transform their outdoor spaces in new and exciting ways. This role reports to the EVP of Sales & Marketing. The Role The VP of Creative is the brand’s chief storyteller and creative visionary—responsible for evolving the brand personality and leading how it comes to life across every channel and experience. This role thrives in the inspiring and emotionally resonant side of the brand but balances it with logic, pragmatism, and scalable execution. You will guide the creative vision, mentor a growing team of Art Directors and Designers, and collaborate with Production leaders to deliver content at scale. From user-generated to AI-generated to brand-generated content, you’ll shape a storytelling engine that connects emotionally and delivers business impact. Key Responsibilities Brand Leadership & Vision Evolve and elevate the brand personality to resonate deeply with consumers. Challenge creative conventions and bring bold, fresh ideas while staying true to brand strategy. Translate brand strategy into powerful storytelling that connects emotionally and drives results. Partner with other business leaders to align creative direction with business priorities and consumer insights. Creative Direction & Team Leadership Lead and mentor Art Directors (Traditional Media + Digital), a Social Designer, and a growing team of in-house designers. Partner closely with the Production team and specialists in video, 3D, copy, imagery, and audio to ensure creative excellence across mediums. Inspire, coach, and empower the design team to elevate their craft and output. Foster a culture of creativity, collaboration, and high performance. Content Vision & Execution Drive the creation of inspiring, scalable content across paid, owned, earned, website, and experiential channels. Lead storytelling across visual, interactive, and written mediums. Ensure a seamless blend of UGC, AI, and brand-generated content to tell a unified brand story. Balance speed-to-market with quality and craft, ensuring content is both rapid and resonant. Storytelling & Experience Design Create campaigns and experiences that emotionally engage consumers and inspire them to transform their outdoor living spaces. Explore and adopt emerging formats, platforms, and tools to keep the brand relevant. Ensure storytelling feels unified across channels—design, copy, video, 3D, social, and experiential. What We’re Looking For Creative Visionary: Bold thinker who can push boundaries while guiding teams to practical execution. Storyteller at Heart: Exceptional skill in shaping stories across visual, interactive, and written mediums. Pragmatic Leader: Balances emotional resonance with scalability and operational discipline. Content-First Mindset: Expertise in building scalable content ecosystems including UGC and AI-generated content. Collaborative Mentor: Proven ability to lead, inspire, and mentor creative teams. Qualifications Competitive compensation, benefits, and growth opportunities. Estimated salary range: $175,000 – $200,000+, commensurate with experience and scope of responsibilities.

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide. Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in. Join our esteemed team and become a pivotal force in transforming the property management industry! As an Enterprise Sales Executive (RVP of Sales)  at Entrata, you'll have the opportunity to identify, establish, and nurture business sales relationships with property management companies in our West Region. This role allows you to work remotely from your home office while engaging in local and regional travel, as well as participating in apartment associations. Periodic visits to Entrata headquarters in Utah and attendance at national trade shows and events will also be part of your exciting journey. Entrata, with nearly two decades of experience, has been at the forefront of property management technology. We continue to lead innovation in an industry that provides housing solutions to tens of thousands of apartment communities worldwide. At Entrata, we value individuals who are forward-thinking, hardworking, and adept collaborators who also know how to enjoy their work. As a Regional Vice President of Sales at Entrata, your responsibilities will include: Identifying prospective customers, generating leads, and converting them into clients. Contacting new and existing customers to discuss their needs. Emphasizing product features to showcase how they address customer challenges. Answering customer inquiries about our products. Negotiating prices and terms and preparing sales agreements. Collaborating with colleagues across various sectors. Maintaining contact lists and nurturing customer relationships through follow-ups. To excel in this role, you should possess: Experience in the multifamily housing industry (a plus). 3-5 years of experience in technology/software sales (SaaS, PaaS, enterprise software, etc.). A bachelor's degree. A genuine passion for sales, exceptional presentation skills, and the ability to close deals. An understanding of how to cultivate client relationships. Demonstrated ambition, assertiveness, confidence, honesty, and discipline. Social intelligence and the capacity to build lasting, high-quality relationships with clients and colleagues. Proven sales results and a track record of success. The ability to work independently. The following skills and experiences would be advantageous: Experience selling CRM software. Knowledge of property management software. Experience working with a remote team. Strong analytical and problem-solving skills. Existing relationships within the property management industry. Familiarity with the latest trends in property management technology. Multilingual proficiency to cater to diverse clients. #LI-Remote Benefits: Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families. HSA/FSA options and employer-paid disability benefits provided for eligible employees. Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security. Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs. Family-centric leave policies supporting new parents during significant life events. Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community . Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits. Bi-annual swag drops for employees Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law. But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law. It’s a great place to work! Will you join us?

• Create the roadmap for determining and developing strategic partnerships. • Execute on key KPIs including revenue and EBITDA growth. • Identify and cultivate key strategic partners such as insurance carriers and retail operations such as Lowes and Home Depot. In addition, identify opportunities in nontraditional distribution channels. • Lead negotiations for new contracts and override agreements with key partners. • Develop and implement long term sales objectives and profit-sharing structures based on production. • Collaborate with legal to ensure the contractual agreements protect the interests of the company. • Identify potential industry trade associations that we can partner with to be an endorsed carrier for them i.e., construction, hospitality, etc. • Provide insights to product and underwriting to ensure we are efficient and best in class from the customer’s perspective. • Lead the implementation and roll-out of these programs. • Provide insights, competitive intelligence to product managers, underwriting and the sales team to enhance efficiency, competitiveness, and ease of doing business. • Collaborate with IT to ensure all systems are optimized for tracking and reporting purposes. • Maintain and update producer marketing database (Salesforce). • Facilitate product webinars and website demonstrations. • Support corporate communications, marketing, and advertising. • Represent the company at various industry trade shows designed to drive additional business. • Propose and follow up on corporate and individual promotions. • Undertake special projects as assigned by management and perform other duties as requested. • Collaborate closely with the sales team to ensure partnership success. • Provide necessary training and support to partners to ensure mutual success.