• Act as the local face of the company in South Korea, representing us with studios, partners, and key industry stakeholders. • Build and maintain a high-quality network of South Korean game studios, with a strong focus on long-term partnerships. • Work closely with selected studios on game ideation, prototyping, and iteration, from early concepts to global scale. • Fully own the publishing lifecycle of multiple titles, including soft launch, global launch, live operations, and scaling. • Lead product strategy, roadmap definition, and P&L ownership for your portfolio. • Launch multiple games per year and drive their performance using data, market insights, and product intuition. • Serve as a key decision-maker in publishing strategy, with direct impact on revenue and growth.

• Own and scale the APAC programmatic advertising strategy to drive user acquisition, retention, and long-term ROAS. • Develop and lead programmatic media strategy across APAC markets • Identify growth opportunities across new markets, platforms, ad formats, and inventory types • Execute and optimize media buying across open auctions, PMPs, preferred deals, and programmatic guaranteed (PG) • Leverage AI, machine learning, and automation to improve targeting, bidding, and creative performance • Define and enforce best practices across frequency capping, remarketing, brand safety, and DCO • Research, test, and scale emerging channels and formats such as contextual targeting, CTV, programmatic audio, and DOOH

• Leading a high performing team of Technical Account Managers and Solutions Architects • Driving customer retention, growth, and value realization of SaaS products • Playing a critical role in driving revenue growth for Professional Services and product offerings • Mentoring and coaching team members to foster a culture of customer excellence • Collaborating with customers to understand their unique needs and ensure they are realizing the full potential of solutions • Advocating for customer requirements within the organization to enhance product adoption and service offerings • Developing and implementing strategies to ensure high customer satisfaction and retention rates • Identifying opportunities for growth within existing accounts and driving actionable plans to realize them • Enabling revenue growth across all Gainsight Product lines through effective project delivery and customer partnership • Leading the Professional Services ARR (Annual Recurring Revenue) line of business, ensuring profitable operations and growth • Participating as a leader in crossfunctional teams enabling seamless service and support to customers • Promoting collaboration and communication among team members to optimize client engagement efforts • Providing guidance, mentorship, and professional development opportunities to team members

• Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals. • Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization. • Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions. • Manage project financials, team utilization, and practice profitability. • Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps. • Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction. • Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery. • Attract, recruit, and retain top-tier Azure talent to scale practice growth. • Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients. • Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands. • Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures. • Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.