• Own and scale the APAC programmatic advertising strategy to drive user acquisition, retention, and long-term ROAS. • Develop and lead programmatic media strategy across APAC markets • Identify growth opportunities across new markets, platforms, ad formats, and inventory types • Execute and optimize media buying across open auctions, PMPs, preferred deals, and programmatic guaranteed (PG) • Leverage AI, machine learning, and automation to improve targeting, bidding, and creative performance • Define and enforce best practices across frequency capping, remarketing, brand safety, and DCO • Research, test, and scale emerging channels and formats such as contextual targeting, CTV, programmatic audio, and DOOH

• Leading a high performing team of Technical Account Managers and Solutions Architects • Driving customer retention, growth, and value realization of SaaS products • Playing a critical role in driving revenue growth for Professional Services and product offerings • Mentoring and coaching team members to foster a culture of customer excellence • Collaborating with customers to understand their unique needs and ensure they are realizing the full potential of solutions • Advocating for customer requirements within the organization to enhance product adoption and service offerings • Developing and implementing strategies to ensure high customer satisfaction and retention rates • Identifying opportunities for growth within existing accounts and driving actionable plans to realize them • Enabling revenue growth across all Gainsight Product lines through effective project delivery and customer partnership • Leading the Professional Services ARR (Annual Recurring Revenue) line of business, ensuring profitable operations and growth • Participating as a leader in crossfunctional teams enabling seamless service and support to customers • Promoting collaboration and communication among team members to optimize client engagement efforts • Providing guidance, mentorship, and professional development opportunities to team members

• Attain revenue and gross profit growth targets while collaborating with Sales and Delivery teams to achieve practice goals. • Collaborate with the solutions practice to develop strategy and service offerings for the Azure portfolio, ensuring alignment with industry shifts toward AI and data modernization. • Ensure the incorporation of Microsoft Well-Architected Framework (WAF) and Cloud Adoption Framework (CAF) best practices in all client solutions. • Manage project financials, team utilization, and practice profitability. • Build and maintain strategic relationships with key partners, including Microsoft and HashiCorp, to evangelize CDW capabilities and address market gaps. • Act as an escalation point for client issues and conduct face-to-face loyalty meetings with top-tier clients to ensure high satisfaction. • Validate and approve Statements of Work (SoWs) and align with Go-to-Market teams to implement sales strategies through delivery. • Attract, recruit, and retain top-tier Azure talent to scale practice growth. • Accelerate technical and professional development through coaching, ensuring a focus on consultative soft skills that allow engineers to translate complex Azure architectures into business outcomes for clients. • Ensure the team possesses the necessary skills in Agentic AI, Azure AI, Platform Engineering, Azure Kubernetes Service (AKS), and FinOps to meet evolving market demands. • Monitor and resolve coworker satisfaction issues and collaborate with Senior PSMs on compensation and bonus structures. • Foster a Community of Practice within the Azure team to encourage knowledge sharing of emerging patterns, reusable IaC modules, and lessons learned from complex client engagements.

• Regional GMs report directly to Nevoya's CEO, taking ownership of P&L and day to day operations across one of our busy California regions (e.g. NorCal, SoCal) with the mission of delivering income and utilization growth across our fleet. • Regional GMs operate like functional CEOs of a region, building our operations autonomously with a mixture of shared and centralized resources across transportation (dispatch, drivers), GTM, product/engineering, and more. • Success criteria: Regional profitability and contribution margin, Fleet and dispatch utilization, On time delivery (OTD), Net Promoter Score (NPS), and other standard carrier metrics, Customer (CSAT) and Employee (ESAT) satisfaction ratings.